Manager, Patient Safety, Quality and Accreditation
3 days ago
**Manager, Patient Safety Quality and Accreditation - BC Children’s & Women’s Mental Health**
BC Children’s & Women’s Hospital
Vancouver, BC
Reporting to the Senior Director, the Manager is responsible for the leadership and project management of strategic quality, population based system redesign and patient safety site wide initiatives BC Children’s Hospital (BCCH) and Provincial Networks. These initiatives or projects may involve reviews of practices, procedures and systems leading to the enhanced integration of services, better service delivery, improved patient/family satisfaction and the development of new programs and their evaluation.
The Manager works collaboratively with a variety of internal and external stakeholders to plan, implement, coordinate and monitor program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of continuous improvement to ensure cross-site alignment with PHSA vision, mandate and strategic directions.
**What you’ll do**:
- Facilitates program specific and cross program Value Stream Mapping to develop a strategic vision and future plan and the identification of key strategic priorities.
- Works collaboratively with relevant others on the development and maintenance of patient and family feedback systems.
- Provides leadership, mentorship and facilitation in agency identified process improvement initiatives, utilizing appropriate QI Methodologies such as Lean, Quality Improvement Science, Design Thinking and Change Management skills. Oversees the development of project charters, budgets and plans, monitoring timelines and key deliverables. Consults with stakeholders.
- Collaborates with identified stakeholders, community partners, staff, physicians and patients/families on identified agency and site wide initiatives. Manages a diversity of programs / related projects of varying scope in a complex and changing multidisciplinary environment and with a diversity of stakeholders.
- Maintains responsibility for ensuring that programs and related projects are completed in adherence to project protocols/ charters/ agreements, timelines, applicable institutional and ethical policies and procedures, and pertinent privacy legislation.
**What you bring**:
- Master’s degree in Nursing, Health Administration, related health discipline or other relevant area
- A minimum of five (5) years of clinical practice in the program area or an equivalent level of education, training, and experience.
- Additional experience in leadership and quality and safety.
**You also have**:
- Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety and Accreditation standards preferred.
- Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements.
- Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information.
- Demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems.
- Expertise in the Application of Quality Improvement Methodologies, Program Evaluation, Change Management and Strategic Deployment.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth and development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options
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