Leader, Patient Safety, Quality

8 months ago

Vancouver, Canada PHSA Full time

**Leader, Patient Safety, Quality & Accreditation**

Physician Quality Improvement

Vancouver, BC

Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of continuous improvement. The PSQA Leader collaborates with clinical and administrative leaders and staff within and across PHSA agencies to prioritize improvement projects, and develops, implements, monitors, and evaluates the process.

**What you’ll do**
- Works with agency program staff to develop, implement, and evaluate clinical service outcomes and performance; prioritize quality initiatives based on program functions, needs and performance measurement system; plan, develop and implement Patient Safety and Quality Improvement education, initiatives and materials including evaluation and PS&QI sustainment tools.
- Ensures PHSA and Agency based quality and safety activities are in alignment with accreditation requirements. Provides accreditation education to program staff as required. Lead program level actions to respond to recommendations arising from accreditation surveys, and to address new accreditation requirements.
- Leads retrospective (e: Root Cause Analysis) and/or prospective reviews (e.g. Failure Modes Effect Analysis) necessitated by safety events, critical incidents or process issues related to the program; monitor program staff and physician perceptions of safety, risk and quality improvement.
- Proactively educates program staff regarding regulatory issues, new statutes and/or guidelines, and safety, quality, and risk management activities
- Contributes to continuous quality improvement of the department by identifying and evaluating new initiatives, developments and trends in Patient Safety and & Quality Improvement (PS&QI), participating in corporate lead process improvement initiatives such as imPROVE.

**What you bring**

**Qualifications**:

- Master’s degree in Nursing, Health Administration, related health discipline or other relevant area. A minimum of 5 years of clinical practice in the program area. Additional experience in leadership and quality and safety
- Knowledge and expertise in Quality Management, Performance Improvement, Patient Safety and Accreditation standards preferred. Working knowledge of legal, ethical, and clinical issues associated with standard of care practices, and Accreditation Canada requirements. Working knowledge of evaluation techniques and methodologies including statistical analysis methods and presentation of information. Demonstrated analytical and problem-solving skills with a global perspective in order to incorporate the organization’s systems and strategies when developing viable solutions to program problems.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on

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