Patient Safety Investigator

4 weeks ago

Vancouver, Canada PHSA Full time

**Job Summary**:
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Leader, Quality & Patient Safety, the Patient Safety Investigator is responsible for patient safety event review processes. In collaboration with other members of the Quality, Safety, Risk Management & Accreditation team and operational staff, the Patient Safety Investigator promotes a culture of safety across the organization by providing leadership for reviews following serious patient safety events. The goal is the reduction of preventable patient injuries and deaths occurring during the provision of healthcare services. An important focus will be on learning from clinical practice, specifically healthcare system failures, through the comprehensive retrospective analysis of critical incidents occurring throughout the region. The position also involves active participation and leadership in the promotion of a culture of safety. The Patient Safety Investigator will also become involved in various projects to promote quality and safety improvements in clinical practice across the Health Authority specifically those arising from patient safety event reviews under their leadership.

**Duties/Accountabilities**:

- Working collaboratively with the other members of the existing site Quality, Safety, Risk Management & Accreditation team, develops and maintains excellence in the methodology of retrospective analysis of critical incidents (CIs).
- Leads and/or participates in Critical Incident Review Committees following a critical incident. As required, acts as a mentor to Critical Incident Review Committees (whether individual or team) who are performing reviews.
- Ensures local Quality, Safety, Risk Management & Accreditation staff receives ongoing communication about Critical Incident Reviews in their geographic area by participation at local team meetings and other means.
- Leads the process of trending both incoming and completed site reviews and ensures the spread of relevant information to all levels within the organization.
- Assists in the development of process to ensure involvement of patients and family members in the review process
- Provides support and assistance to operational staff throughout the disclosure process.
- Participates in the ongoing continuing education and training of staff involved in Critical Incident Reviews following serious safety events
- Develops and maintains expertise in the methodology of prospective analysis of healthcare system processes such as Failure Mode Effects Analysis (FMEA) and participates in the performance of FMEAs as required
- Actively participates in other regional educational and culture change activities within the Quality, Safety, Risk Management & Accreditation portfolio.

**Qualifications**:
A level of education, training, and experience equivalent to an undergraduate degree in social sciences, health, or related profession. Graduate Degree in a related discipline preferred. Professional clinical background and/or conflict resolution expertise preferred. Minimum five years’ experience working in a large, multi-faceted health or social/human service organization required.

Must have excellent analytical skills, problem solving abilities, communication skills, judgment and interpersonal skills. Integrity, dependability, honesty, initiative, tact and high ethical standards are required. Experience in handling sensitive patient/family interactions essential. Must have basic computer navigation skills.

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