Service Desk Specialist

1 week ago

Brampton, Canada Algoma University Full time

_Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our Special Mission. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a welcoming, inclusive, respectful, and safe environment where everyone belongs. We live these values through the strength and richness that diversity brings to our workforce and welcome contributors from equity-deserving groups including: Indigenous Peoples, Black and racialized persons, women, Persons with Disabilities, 2 Spirit, Lesbian, Gay, Bisexual, Transgender, and Queer persons._

**Job Title: Service Desk Specialist**:

- Staff Bargaining Unit_

**Position Status**:Permanent, Full Time (35 hours/week)
OSSTF

**Department**:Innovation & Technology (ITS)

**Supervision Received**:Manager, IT Service Operations

**Supervision Exercised**:Student Assistants

**Location**:Greater Toronto Area (GTA), ON

**Number of Positions**:1

**PRIMARY FUNCTIONS**:
A. Service Desk 50%

B. Inventory Control 10%

C. Purchasing 10%

D. Imaging 10%

E. Training 5%

F. Administrative Duties 5%

G. Other Duties 10%

**TOTAL 100%**

The primary function of the Service Desk Specialist is to provide technical assistance and support related to computer systems, hardware, or software. The incumbent will also respond to queries, run diagnostic programs, isolate problems, and determine and potentially implement solutions. This position processes purchase orders and is responsible for purchasing goods and services as requested by the ITS team, as well as maintaining the inventory of goods and services. This person will aid in imaging computer systems for transition to operations, and will also be responsible for assisting all customers with questions about any of the University’s supported software and computing platforms. Other duties include installing/configuring software/hardware and assisting in providing training.

**RESPONSIBILITIES**:
**Service Desk (50%)**
- Student computer labs and printers Classroom computers and audio/visual equipment External clients as required
- Troubleshoot reported problems, record incidents, document resolutions or escalate as required.
- Research problems using various resources; work with senior staff and other consultants.
- Utilize the ITS work order system to track service calls.
- Ensure the needs of internal clientele are met and ensure a timely response.
- Create and maintain faculty, staff, and student accounts.
- Create faculty, staff, and student ID cards using the campus access control system.
- Assign access levels to ID cards, and provide card and event history reports.
- Oversee the sale of Service Desk products and services, such as print quota, computer equipment, and phone cards.
- Assist senior ITS staff with the implementation and support of software packages as required.
- Provide training to Service Desk assistants.
- Prioritize, assign, and coordinate tasks to Service Desk assistants.
- Provide support for Learning Management Systems (LMS).
- Provide support for streaming clients.
- Provide support for virtual private network (VPN) connections and issues.
- Provide support for remote desktop (RDP) connections and issues.

**Inventory Control (10%)**
- Work with the Systems and Network Administrator to optimize inventory control procedures.
- Examine the levels of supplies and materials to determine shortages.
- Document daily deliveries and shipments to update inventory.
- Prepare reports on inventory operations, equipment levels, and adjustments for the Systems and Network Administrator.
- Evaluate new inventory to ensure it’s ready for shipment.
- Perform daily analysis to predict potential inventory problems.
- Order new supplies to avoid inefficiencies or excessive surplus.
- Analyze different suppliers to obtain the best cost-effective deals.
- Recommend an inventory of parts for emergency repairs.
- Aid in the procurement of assets.

**Purchasing (10%)**
- Process purchasing requests from IT Team.
- Researching and comparing suppliers, goods, and services.
- Selecting the most suitable suppliers in terms of reliability, product quality, and cost-efficiency.
- Monitoring inventory levels and determining purchase needs.
- Requesting cost proposals and negotiating contracts and prices.
- Preparing and processing purchase orders.
- Maintaining records of all transactions, purchase orders, receipts, and payments.
- Scheduling and verifying purchase deliveries.
- Building and maintaining positive, long-term supplier relations.

**Imaging (10%)**
- In coordination with the Systems and Network Administrator, order technology based on user needs.
- Prepare systems for imaging including, but not limited to upgrades, repairs, and cleaning.
- Ensure proper system builds.
- Deploy systems.
- Audit images for connectivity, integr

  • Service Desk Specialist

    2 months ago

    Brampton, Canada Algoma University Full time

    **Job Title: Service Desk Specialist**: - Staff Bargaining Unit_ **Position Status**:Permanent, Full Time (35 hours/week) OSSTF **Department**:Innovation & Technology (ITS) **Supervision Received**:Manager, IT Service Operations **Supervision Exercised**:Student Assistants **Location**:Brampton or Mississauga, ON **Number of Positions**:4 (2 full-time...

  • Service Desk Specialist

    2 months ago

    Brampton, Canada Algoma University Full time

    _Algoma University is committed to undoing systemic and institutional discrimination and being publicly transparent and accountable. Diversity, equity, and inclusion are fundamental to our _Special Mission_. In keeping with the Seven Grandfather teachings that are the core values that inform our decisions as an institution, we are committed to creating a...

  • Service Desk Specialist

    7 days ago

    Brampton, Ontario, Canada Algoma University Full time

    Job Title:Service Desk Specialist: Staff Bargaining Unit_Position Status:Permanent, Full Time (35 hours/week)OSSTFDepartment:Innovation & Technology (ITS)Supervision Received:Manager, IT Service OperationsSupervision Exercised:Student AssistantsLocation:Brampton or Mississauga, ONNumber of Positions:4 (2 full-time and 2 part-time)PRIMARY FUNCTIONS:A. Service...

  • Order Desk Specialist

    2 weeks ago

    Brampton, Canada Saratoga Potato Chip Company Inc Full time

    **Job Description - Order Desk Specialist** We are looking for an Order Desk Specialist with great customer service skills to join our fast paced snack food manufacturing company. The right individual is a team player, who is detailed oriented with the ability to multitask and has a desire to excel at their job. **Order Desk Specialist** Duties and...

  • Service Desk Team Lead

    3 weeks ago

    Brampton, Canada Konica Minolta Full time

    **POSITION PROFILE** - The Service Desk Team Lead is responsible for providing technical assistance to team members and clients, with system and network requests as well as, managing the activities and responsibilities of a team of Service Desk Analysts.**PRIMARY DUTIES AND RESPONSIBILITIES** - Supervise, mentor, and lead a team of Service Desk Analysts and...

  • Service Desk Team Lead

    7 days ago

    Brampton, Ontario, Canada Konica Minolta Full time

    POSITION PROFILE The Service Desk Team Lead is responsible for providing technical assistance to team members and clients, with system and network requests as well as, managing the activities and responsibilities of a team of Service Desk Analysts.PRIMARY DUTIES AND RESPONSIBILITIES Supervise, mentor, and lead a team of Service Desk Analysts and Specialists...

  • Analyst-service Desk

    2 weeks ago

    Brampton, Canada Peel Regional Police Full time

    **PRP External Header** **External Job Vacancy** **PRP Header Information** **Posting Title**: - Analyst-Service Desk **Department**: - ITS Client Technology Services **Status**: - Temporary, Full-Time **Hourly Range**: - $27.40 - $42.98 **Grade**: - H6 **Open Positions**: - 1 **Job ID**: - 303887 **Additional Info**: - **See Below **Open...

  • Analyst-service Desk

    3 weeks ago

    Brampton, Canada Peel Regional Police Full time

    PRP External Header External Job Vacancy PRP Header Information **Posting Title**: Analyst-Service Desk Department: ITS Client Technology Services Status: Temporary,Part-Time Hourly Range: $26.93 - $42.24 Grade: H6 Open Positions: 1 Job ID: 303806 Additional Info**:* See Below Open Date: 2023-01-20 Close Date: 2023-02-05 Position Summary As an Analyst -...

  • Service Desk Analyst

    3 weeks ago

    Brampton, Canada IT Weapons Full time

    IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America. We're doing well, and we're growing - and now looking to add another great...

  • Service Desk Analyst

    3 weeks ago

    Brampton, Canada Konica Minolta Full time

    IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America. We're doing well, and we're growing - and now looking to add another great...

  • Service Desk Analyst

    2 months ago

    Brampton, Canada Konica Minolta Full time

    Join IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. - a leading managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership and is ranked among the top 50 IT service providers in North America. We are looking for a Service Desk Analyst to join our dynamic and...

  • Service Desk Analyst

    2 weeks ago

    Brampton, Canada Konica Minolta Full time

    Join IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. - a leading managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership and is ranked among the top 50 IT service providers in North America. We are looking for a Service Desk Analyst to join our dynamic and...

  • IT Service Desk Analyst

    2 months ago

    Brampton, Canada Airwork Full time

    We have an opening for an IT Service Desk Analyst for 5 days a week in Brampton at a fast growing Reefer installation company. You will be a point of contact for users in the organization for IT related problems. **Location** Brampton near Intermodal Dr and Goreway Dr **Time** 8 hour shifts 5 days a week, Mon - Fri Requires occasional on-call...

  • IT Service Desk Analyst

    7 hours ago

    Brampton, Canada Airwork Full time

    We have an opening for an IT Service Desk Analyst for 5 days a week in Brampton at a fast growing Reefer installation company. You will be a point of contact for users in the organization for IT related problems. **Location** Brampton near Intermodal Dr and Goreway Dr **Time** 8 hour shifts 5 days a week, Mon - Fri Requires occasional on-call...

  • Analyst-service Desk

    7 days ago

    Brampton, Ontario, Canada Peel Regional Police Full time

    PRP External HeaderExternal Job VacancyPRP Header InformationPosting Title: Analyst-Service DeskDepartment: ITS Client Technology ServicesStatus: Temporary, Full-TimeHourly Range:- $ $42.98Grade: H6Open Positions: 1Job ID:Additional Info:- **See BelowOpen Date:Close Date:Position SummaryAs a Analyst - Service Desk within our Client Technology Services...

  • Front Desk Customer Service

    2 weeks ago

    Brampton, Canada Medrehab Group Full time

    Preference will be given to those with sales and marketing background and those who have worked in the Physiotherapy and Rehabilitation field. **Duties**: Customer Service - Excellent customer interaction and engagement - Joy of working directly with customers and getting them to rebook - Confident with promoting and selling wellness services and products -...

  • Co-op Student- Service Desk Analyst

    1 month ago

    Brampton, Canada Peel Regional Police Full time

    **Responsibilities** **RESPONSIBILITIES**: - Assist in responding to initial reports of technology incidents, service requests and how-to-inquiries - Assist Service Desk Analysts in recording and tracking service requests and inquiries from initial contact to final resolution - Assist with initial assessment and diagnosis and first level troubleshooting...

  • Service Desk Analyst Co-op

    1 week ago

    Brampton, Canada IKO Full time

    Description POSITION SUMMARY: The Service Desk Analyst – Co-Op is part of the Global Service Desk team which acts as a single point of contact for the intake, triage and resolution of incidents and management of requests. Our Service Desk employs a flexible support model which allows our associates to contact us via multiple channels including...

  • Service Desk Analyst

    7 days ago

    Brampton, Ontario, Canada IKO Industries Ltd. Full time

    IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built...

  • Service Specialist

    3 weeks ago

    Brampton, Canada Rogers Communications Full time

    At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most. Our rapidly...