Manager Homelessness Initiatives

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 45577

**Job Category**:Community & Social Services

**Division & Section**:Toronto Shelter & Support Services, Homelessness Init & Prevention Svcs

**Work Location**:Toronto Plaza, 1677 Wilson Ave.

**Job Type & Duration**:Full-time, Temporary Vacancy (18 months)

**Salary**:$122,000.00-$158,105.00, TM0387 and wage grade 8.0.

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 20-MAR-2024 to 03-APR-2024

You will be responsible for the delivery of 24/7, 365 operations, onsite City operated shelter services in compliance with Toronto’s Shelter Standards and facilitate implementation of a performance based, housing outcome focussed system.

You are an experienced People leader with a proven record of cultivating healthy workplace cultures and driving employee engagement in a unionized environment, and as such, you have demonstrated experience motivating and coaching large operational teams, as well as cultivating partnerships with community organizations, service providers and government agencies.

You possess strong judgment, political acuity, and communication skills, working effectively with staff at all levels of the organization and government, senior leadership, elected officials, advocates and union representatives.

You have a deep understanding of issues surrounding homelessness and in the delivery of services to people who are vulnerable, and are a champion of anti-racist, trauma informed, harm reduction, and housing first approaches.

You are committed to collaborating with Indigenous partners and communities towards reconciliation, supporting Black staff and clients to confront anti-Black racism, and working within the principles of Equity, Diversity, and Inclusion to support all communities of inclusions within Toronto.

You are experienced with staffing planning, operational deployment and shift scheduling, collective agreements /labour relations, performance management recruitment, disability management and accommodation and are astute in monitoring and managing large operational budgets.

Must be willing to be re-assigned/redeployed anywhere in the City of Toronto.

**Major Responsibilities**:
Reporting to the Project Director and/or Director of Homelessness Initiatives and Prevention Services (HIPS), Toronto Shelter and Shelter Support, the **Manager Homelessness Initiatives - Shelter Operations** is responsible for the management and operations of a City operated shelter site(s) and/or other emergency programs including winter programming, and its associated services, leads the transformation of service delivery according to the Division's Homelessness Solutions Service Plan and strategic directions, and leads and implements change management initiatives for the development of new shelter programs, or relocation of existing programming across the City of Toronto.

**The Major Job Requirements Are As Follows**:

- Sets expectations for staff to ensure excellence in client service delivery as well as monitors facilities maintenance, dietary/food services, the provision of onsite and community services (e.g., primary health care), and client case management, escalating problems and systemic issues for resolution, as required.
- Using a Housing First approach, oversees the delivery of client services, and ensures that operating systems and procedures meet the Toronto Shelter Standards and Quality Assurance requirements by ensuring routine assessment and compliance checks.
- Leads the development and implementation of programs and policies within the Division's Homelessness Solutions Service Plan to enhance Housing First focused services that are data-informed and tailored to the needs of people experiencing homelessness. Contributes to the multi-year service planning process for the Division by identifying emerging issues and factors impacting service programs and costs.
- Ensures program and service delivery models are supported by data systems, performance measures and benchmarks are standardized across sites and programs.
- Within the Division's strategic directions, leads in strategic and operational planning and implementation, and change management initiatives that may be large scale and transformational utilizing effective management strategies and action planning to facilitate service delivery improvements.
- Manages, motivates and is responsible for mandatory training and the professional development of non-unionized and unionized staff, ensuring effective teamwork, high standards of work quality and organizational performance, performance feedback and continuous learning and improvement.
- Manages the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work. Monitors and evaluates staff performance, approves salary increments and directs and/or undertakes disciplinary action when necessary, including leadership of workplace investigations,

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