Mcc Quality and Training Lead
3 weeks ago
Position Type:
Permanent
Closing date:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.
We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.
The Clinical Quality and Training Lead (QTL) will oversee and conduct performance reviews to inform quality improvement initiatives and meet contractual obligations. The QTL must be able to recognize potential and actual call-taking and dispatching concerns, to inspect and manipulate data and findings to identify trends and to identify improvements. This position will provide feedback based on quality findings on an individual and aggregate level through feedback, coaching, communications, reminders and other effective tactics.
**Responsibilities**:
Under the guidance of the MCC Quality & Education Supervisor, coordinate the clinical auditing program(s) to determine compliance with IAED performance standards and other applicable standards
Identify significant issues and trends in the delivery of care
Support the accreditation processes for EMC and MCC
Supports quality, risk management, safety and research initiatives
Coordinate with EMC leadership and MCC staff to disseminate performance information through various mediums
Demonstrates leadership to effectively coach and mentor MCC staff
Coordinates continuing dispatch education sessions
Participate in the development and delivery of MCC education initiatives in collaboration with the P & D department, MCC leadership staff, and others.
Monitor and report on MCC staff recertification dates and continuing dispatch education participation required for ACE Accreditation
Collaborate with stakeholders (911; Fire; Hospitals ) to assess changes in practice, policies, research and their potential or actual impact on current practice and develop strategies for improvement
Provides training and lead support for the part time, full time and casual MCC Communication Training Officers
Participate in committees and working groups as needed
Demonstrate discretion and assure privacy and confidentiality
Support and act as resource to the MCC Quality & Education Supervisor
Education & Experience
Three or more years' experience as an Communications Officer
Active EMD certification required
Experience in all communications officer roles (Call Taker, Dispatcher, FRCO and AMT) is required or able to participate in the training to upskill to these roles
Education or training in adult education (relevant experience may be considered)
Education or training in quality monitoring, improvement, auditing or similar (relevant experience may be considered)
EMD-Quality certification required (or obtain as soon as possible after hire, within probation period)
Licensed as paramedic with College of Paramedics of NS a strong asset
Experience working in project teams an asset
Knowledge Skills
Strong practical knowledge of performance standards and MCC practices
Demonstrated strong leadership, communication, critical thinking, problem solving and delegation skills
Extensive knowledge of EHS and EMC policies, protocols and procedures including a strong understanding of patient confidentiality is required
Ability to understand clinical data and translate into meaningful recommendations for improvement
Highly organized with strong time management skills and proven ability to prioritize is required
Able to work independently as well as within a team environment.
Ability to establish positive interpersonal and professional relationships
-
Locum Mcc Training Lead
2 days ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Temporary - Temporaire Closing date: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...
-
Locum Mcc Training Lead
2 days ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Temporary - Temporaire Date de clôture: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency...
-
Manager, Medical Communications Performance
7 days ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Temporary - Temporaire Date de clôture: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency...
-
Quality Assurance Manager
16 hours ago
Dartmouth, Canada Signature Supplements Full timeThe Quality Assurance Manager provides the business with clear guidance on quality management system requirements and improvements. The right person will be a flexible and adaptable team-player, have excellent people management and communication skills with experience in a fast-paced environment. Experience with natural health products and/or pharmaceutical...
-
Manager, Supplier Quality
7 days ago
Dartmouth, Canada Irving Shipbuilding Full time**MANAGER, SUPPLIER QUALITY** Irving Shipbuilding is proud to be Canada’s National Shipbuilder. Over the next 30 years, our shipbuilders will construct 20+ modern patrol ships and surface combatants for the Royal Canadian Navy as part of the largest defence procurement project in Canadian history. We have built more than 80% of Canada's current combatant...
-
Quality Manager
5 days ago
Dartmouth, Canada Ultra Electronics Full timeUnleash the Power of Multi-Mission Excellence: Safeguarding the Seas for the World's Navies. Step into a world where cutting-edge technology meets unparalleled expertise. Ultra Maritime pioneers delivering multi-mission solutions that protect and empower the naval forces worldwide. With our extensive portfolio of capabilities, our innovations are utilised...
-
Assistant Firefighter
6 days ago
Dartmouth, Canada Survival Systems Training Limited Full time**Title: Assistant Firefighter** Reports to: Training Operations Manager **Based at: Survival Systems Training Ltd, Dartmouth, NS** **Job purpose**: Ability to assist the Lead Firefighting Instructor with delivery of training. **Works closely with**: - Lead Firefighting Instructor - Instructors - Training support **Managed by**: Training & Operations...
-
Ship Maintenance Lead
6 days ago
Dartmouth, Canada Thales Canada Inc., Defence and Security Full timeLocation: Halifax, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. **Ship...
-
Supplier Quality Engineer
3 weeks ago
Dartmouth, Canada Ultra Full timeDescription Responsibilities:• Responsible for all quality assurance activities related to suppliers and subcontractors• Responsible for the performing supplier assessments• Responsible for the executing supplier audits• Providing quality input to supplier selection• Facilitating supplier performance reviews and...
-
Team Lead
3 weeks ago
Dartmouth, Canada Cabco Communications Full timeCABCO Communications Group is the longest-running, independent communications infrastructure provider based in the Maritimes. Our track record can be directly attributed to our team’s experience, enthusiasm and commitment. CABCO provides a full range of technology communications products and services including Managed and Cloud Services, Telephone,...
-
Patient Flow Coordinator
7 days ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Permanent Date de clôture: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services...
-
Patient Flow Coordinator
5 days ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Permanent Date de clôture: 2024-02-26 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency...
-
Patient Flow Coordinator
5 days ago
Dartmouth, Canada Health Services NB Full timePosition Type: Permanent Closing date: 2024-02-26 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health...
-
Patient Flow Coordinator-1
16 hours ago
Dartmouth, Canada Medavie Health Services Full timePosition Type: Permanent Date de clôture: 2023-09-11 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency...
-
Revenue & Settlements Quality Manager
5 days ago
Dartmouth, Canada Seaboard Transport Group Full timeSeaboard Transport is seeking a **_Revenue & Settlements Quality Manager_** to join our team in Dartmouth, NS! Founded over 55 years ago, the Seaboard Transport Group is a privately-held organization comprised of numerous transport brands across Canada and the United States. Seaboard is a recognized leader in the Bulk Truckload Industry and the recipient of...
-
Manager, National Claims Quality Assurance New
17 hours ago
Dartmouth, Canada Definity Financial Corporation Full timeJob ID : 7343 Category: Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : Dartmouth, Canada Posting Range : $74,100 - $136,500 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline...
-
Ship Maintenance Lead
2 weeks ago
Dartmouth, Canada Thales Full timeLocation: Halifax, Canada In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. This role is...
-
Crew Chief/ Lead Technician
3 weeks ago
Dartmouth, Canada ServiceMaster Restore Full timeReporting to the Production Manager, the Crew Chief / Lead Technician will be responsible for managing and conducting various general cleaning services at assigned residential and commercial client sites. This will include providing direction and support to the assigned Crew Helpers and Technicians. DUTIES & RESPONSIBILITIES The following is a list of...
-
Mow Crew Lead
6 days ago
Dartmouth, Canada Ground Force Property Services Inc. Full timeJob description **About Ground Force** Ground Force is a full-service landscaping company that has been working in local communities for over 15 years. We specialize in bringing visions to life for both commercial and residential properties. Alongside our experienced team, we have strong partnerships with some of the province’s best landscape architects....
-
Clinical Team Lead
3 days ago
Dartmouth, Canada Nova Scotia Health Authority Full time**Req ID**:171060** **Company: Nova Scotia Health** **Location**:Central** Zone, **Nova Scotia Hospital** **Department**:MHA CZ Operational Stress Injury Clinic** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: NSGEU** **Healthcare** Position** **Posting Closing Date**:23-May-24** Nova Scotia Health is the...