Manager, Medical Communications Performance

4 weeks ago

Dartmouth, Canada Medavie Health Services Full time

Position Type:
Temporary - Temporaire

Date de clôture:
Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health.

We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls.

The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few.

Reporting to the Senior Manager Medical Communications and Patient Flow, the Manager of Medical Communications Performance, Education, Clinical Care and Standards is responsible for the overall management, design, development, implementation, evaluation and maintenance of comprehensive programs related to clinical and operational quality management, accreditation, compliance, policy, education, training, research and program development for the Medical Communications Centre. This position will play a key leadership role in projects and initiatives involving the MCC.

The incumbent will be responsible for the clinical care delivered through all aspects of the EHS MCC and specifically for the oversight and integration of the MCC Clinical Team, working in close collaboration with Clinical Services, TeleHealth, and the EHS Provincial Medical Director.

The incumbent lead a team of supervisors and leads, Communications Training Officers and the MCC paramedic specialists (currently titled Clinical Support Paramedics).

DUTIES & RESPONSIBILITIES:
- Oversees training and education programs for all Medical Communications Centre staff, including a comprehensive orientation program and on-the-job training for new employees and continuing education programs to ensure technical and professional competency Compiles, assesses and reports on education and training feedback, findings, and research, and develops recommendations and actions for improvement.- Oversees the development and implementation of quality management programs to ensure communications officers, transfer administrators, and clinical support paramedics are providing appropriate services in a manner that is consistent with the industry standards, clinical care standards, Emergency Health Services (EHS), and organizational processes.- Oversees Medical Priority Dispatch System (MPDS) and dispatch quality programs to ensure compliance to achieve and maintain International Academy of Emergency Dispatch (IAED) accreditation standards.- Responsible for MCC clinical programs and service delivery through the integration of the MCC Clinical Team, working in close collaboration with Clinical Services, TeleHealth, and the EHS Provincial Medical Director- Provides leadership for risk management and compliance activity within the MCC including operational and patient safety investigations, patient relations, risk analysis, policy and standards management, and legislative compliance- Demonstrates leadership within own team, including recruitment, performance management, training and development, employee relations, employee engagement, etc.- Conducts program audits and system reviews to ensure compliance with mandated legislated regulatory protocols and industry practices, which may result in recommendations arising out of these reviews to ensure compliance and efficiency- Investigates concerns, identifying areas where improvement is needed to meet established objectives and initiate action to ensure medical communications center (MCC) team meet performance expectations- Monitors the industry for developments that can be implemented with MCC and the Clinical Team to improve EHS service delivery and patient careQUALIFICATIONS & REQUIREMENTS:
- Undergraduate degree or equivalent education in related field (e.g. business, healthcare administration, public administration, research, education, etc.) or equivalent combination of technical education, training, and experience.- Minimum of five years management experience in a health operational or service delivery organization

  • Manager, Medical Communications Performance

    1 month ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Reporting to the Senior Manager Medical Communications and Patient Flow, the Manager of Medical Communications Performance, Education, Clinical Care and Standards is responsible for the overall management, design, development, implementation, evaluation and maintenance of comprehensive programs related to clinical and operational quality management,...

  • Operations Supervisor, Medical Communications

    2 months ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    This is a supervisory position ("management level capacity") responsible to manage staff and systems to meet the performance requirements of the ambulance service in the Communications Centre. Major operational and human resource components of this position include establishing service direction, building staff capabilities, and implementing changes to...

  • Manager, Medical Communications Centre Quality

    4 weeks ago

    Dartmouth, Canada Medavie Health Services Full time

    Position Type: Temporary - Temporaire Date de clôture: 2024-04-18 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's...

  • Manager, Medical Communications Centre Quality

    4 weeks ago

    Dartmouth, Canada Health Services NB Full time

    Position Type: Temporary - Temporaire Closing date: 2024-04-18 Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's...

  • Receptionist, Medical Clinic

    4 weeks ago

    Dartmouth, Canada Albro Lake Medical Clinic (1994) Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: Experience an asset - or equivalent experience **Tasks**: - Greet people and direct them to contacts or service areas - Obtain and process information required to provide services - Operate switchboard or telephone system -...

  • Communications Technician

    1 month ago

    Dartmouth, Canada Hitech Communications LTD Full time

    We are seeking a full time technician who will manage, direct and install various wireless products and services. Electronics engineering technician course Duties will include, but are not limited to: - Summary : 2-way radio install, repair, and programming. Security systems, GPS, wireless services and installation. - Ability to install and maintain...

  • Manager, Communications and Public Relations

    1 month ago

    Dartmouth, Canada Medavie Blue Cross Full time

    **Emergency Medical Care Inc. (EMC) **is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • Team Lead

    1 month ago

    Dartmouth, Canada Cabco Communications Full time

    CABCO Communications Group is the longest-running, independent communications infrastructure provider based in the Maritimes. Our track record can be directly attributed to our team’s experience, enthusiasm and commitment. CABCO provides a full range of technology communications products and services including Managed and Cloud Services, Telephone,...

  • Project Manager-lakeview

    2 weeks ago

    Dartmouth, Canada Cabco Communications Full time

    **What does Lakeview bring to the Table?** - Dental care - Extended healthcare - Life insurance - RRSP match - Vision care - Full-time employment-8-hour shifts - A great working environment and access to a roof-top patio with harbor view and free on-site parking **Key responsibilities for this position include**: - Reporting to the Operations Manager you...

  • Telehealth (811) Associate

    4 weeks ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • Communications Advisor

    1 week ago

    Dartmouth, Canada Medavie Blue Cross Full time

    Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • System Support Technician

    1 month ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • Primary Care Paramedic

    1 month ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Emergency Health Services (EHS) - Ground Ambulance Operations Full Time Permanent and Term Positions Across the Beautiful province of Nova Scotia About Us: Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in...

  • Unified Communications Technician

    1 month ago

    Dartmouth, Canada CABCO Communications Group Full time

    As our business grows, Cabco is seeking an experienced **_Unified Communications Technician_** **to work out of our Dartmouth, NS office. A self-starter with a passion for technology, you are comfortable working in a customer-facing role. You will work independently and as part of a team in a collaborative, goal-oriented atmosphere. You have a reputation as...

  • Recruitment Consultant

    1 month ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • IT Core Team Lead

    1 month ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    **ABOUT US** Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of...

  • Counsellor, Mental Health and Addiction Services

    1 month ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • System Administrator

    2 months ago

    Dartmouth, Canada Emergency Medical Care Inc. (EMC) Full time

    Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...

  • Medical Device Reprocessing Technician

    5 days ago

    Dartmouth, Canada Nova Scotia Health Authority Full time

    **Req ID**:155184** **Company: Nova Scotia Health** **Location**:Central** Zone, **Dartmouth General Hospital** **Department**:PERI DGH Prep & Sterile** **Type of Employment**:Permanent** **Hourly FT** (**100%** FTE) x **1** position(s)** **Status: NSGEU** **Support** Position** **Posting Closing Date**:3-Aug-23** Nova Scotia Health is the largest provider...

  • Communications Advisor

    2 weeks ago

    Dartmouth, Canada Medavie Blue Cross Full time

    Emergency Medical Care Inc. (EMC) is a wholly-owned subsidiary of Medavie Health Services that manages and operates ground ambulance, air medical transport and medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) division and the Department of Health and...