Clerk Ii

2 weeks ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:48894**

**_
Join the Development Approvals and Inspections Section as an Inspections and Compliance Clerk II _**

Reporting to the Program Manager, you will provide dedicated administrative support to management, professional, and technical teams across the unit - including Development Compliance, Development Permit and Inspections, Landscaping, and Lot Grading business areas.

This role is responsible for a variety of operations and logistics support that is critical to the effective functioning of inspections and compliance teams - including the intake, prioritization, scheduling, and deployment of inspections and enforcement resources, preparation of regulatory documentation, maintenance of critical operating procedures, and acting as the first point of contact to all internal and external inquiries and complaints to the Unit.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way. With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Intake bylaw complaints, and prioritize and schedule inspections and compliance resources - including generating and distributing efficient inspection routes to inspectors
- Compile and maintain inspections and compliance data from officers and their files, including generating performance reporting and updating job entries and citizen correspondence in POSSE and/or CRM and other enterprise systems used for organizing the unit’s inspections and compliance workflow
- Act as the first point of contact and provide excellent customer experience for internal and external inquiries - including arranging for collection and collation of witness statements, writing and distributing correspondence to the public, and tracking and organizing Council communications
- Order and coordinate technology, operational equipment, and personal protective equipment required by inspectors and support staff
- Schedule meetings, book rooms, create agendas, take minutes and keep the team on track with their identified work priorities
- Administer and continuously improve the Unit’s physical and electronic filing and records management systems, ensuring document management, retention, disposition, and distribution adheres to FOIP and corporate records management protocols
- Draft, format, and proofread documents for signatures or approvals, including letters, warnings, violation notices, memos, Council reports, and their attachments
- Coordinate with a group of Clerks across the Section and Branch to improve and streamline administrative and customer service approaches and processes
- Lead the regular refresh of the Unit’s training materials, standard operating procedures, web content, and 311 scripts
- Perform other related duties as required

**Qualifications**:

- 2 years of progressively responsible and diverse administrative support or clerical experience, including experience in a large organization or the public sector
- Demonstrated ability to effectively schedule appointments, inspections, meetings, and so forth
- Strong customer service and conflict resolution skills, including successfully acting as the first point of contact in a high-volume customer service environment
- Demonstrated ability to prepare and format regulatory, statutory, and confidential documents
- Intermediate to advanced proficiency with Microsoft Excel/Google Sheets, Microsoft Word/Google Docs, Microsoft Powerpoint/Google Slides, Enterprise systems such as POSSE and Adobe Acrobat Professional
- Proficiency with enterprise systems including but not limited to CORES, SPIN, SAP, and SLIM maps
- Strong analytical thinking and attention to detail
- Exceptional organizational and time management skills with a demonstrated ability to prioritize high volumes of competing work
- Knowledge and understanding of public sector government processes including legislation and bylaws governing the business activities of the area such as the City of Edmonton Zoning Bylaw, the Drainage Bylaw, and the Municipal Government Act
- Able to demonstrate initiative, resourcefulness, and proactive identification of continuous improvement opportunities
- Demonstrated ability to build positive relationships and strong partnerships with team members and customers, and the desire to work functionally in a team environment
- Responsible and diligent in processing and maintaining all records, ensuring that formats, policies, and procedures are adhered to and standards are maintained
- Able to handle confidential and sensitive information according to the FOIP Act and corporate guidelines with professionalism
- Demonstrate service excellence, embracing diversity and promoting inclusiveness
- Hire is dependent upon a Criminal Record Check satisfactory to the City of Edmonton
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an

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