Manager, Customer Care

6 months ago

Vancouver, Canada CORIX (CA) DE SERVICES LIMITED PARTNERSHIP Full time

The Corix team has an opportunity for an **Manager, Customer Care & Billing** in Vancouver, BC with the ability to work remotely.

The Manager, Customer Care & Billing will be responsible for meter-to-cash operations and will oversee all associated activities and processes with the goal of timely and accurate billing and high customer satisfaction. They will be supported by a Customer Care & Billing Specialist.

**Major Accountabilities**:

- Manage and oversee day-to-day team operations for B2B billing, customer care, accounts receivable and collections in accordance with the relevant regulatory tariffs, contractual obligations, and company policies.
- Generate accurate monthly and ad hoc reports as required by Accounting, FP&A, Regulatory, senior

**General Responsibilities**:

- Develop, monitor, and continuously improve end-to-end processes that support company and departmental standards and strategic initiatives.
- Ensure employees receive appropriate training and other resources to perform their jobs and address disciplinary and/or performance problems according to company policy.
- Identify, monitor and report on team performance KPIs and inform management of trends by reviewing, analyzing, and summarizing special reports.
- Develop written training material for employees and provide training during regularly scheduled intervals.
- Provide continual evaluation of processes and procedures. Responsible for identifying and documenting best practices and suggesting methods to improve area operations, efficiency, and service to internal and external customers.

**Education & Experience**:

- Requires a minimum of 5 years’ billing and customer care experience. Familiar with standard concepts, practices and procedures related to customer service.
- 2 years of previous supervisory experience.
- Experience in regulated utility customer service work is highly desirable.

**Working Conditions**:

- Office Setting
- Occasional travel may be required

**Starting Annual Salary Range** (Based on Education and Experience)**: $77,300.00 - $92,700.00 CAD

**Life at Corix**
- ** Paid Time off and Holidays **:We offer 15 days of vacation and 11 paid holidays.
- ** Extended Health Benefits**:We offer our employees extended health and dental coverage that is flexible to meet your unique needs. This can include chiropractic, massages or therapy
- ** Employee Assistance Program (EAP)**:EAP is readily available to new employees on Day 1, giving you access to resources pertaining to confidential support services. Some examples include mental health, relationship/marital conflicts, and legal and financial issues
- ** Sick Hours**:We offer 15 sick days that you start accruing on day 1 to ensure that you are taking care of your wellbeing without having to worry about getting paid
- ** Flexible Work**: We are flexible when it comes to meeting your needs in terms of work location. We welcome flexible work options to support your needs
- ** RRSP Program**:We believe in investing in your future. We match your RRSP contributions up to 5%.
- ** Grow at Corix**:If you are interested in further developing your skillset within the role, we offer tuition reimbursements for any certification/licensing/self-development that you would like to explore.
- ** Employee Resource Groups (ERG)**:ERGs are voluntary employee groups that form based on shared characteristics or backgrounds and are sponsored by the organization.
- Management maintains the right to assign or reassign duties and responsibilities at any time._

**People Focused and Inclusive Culture**

We attract and develop connected, high performing people of diverse background, ethnicities and experiences, who achieve their goals in alignment with our purpose, vision, and values. Creating an inclusive and respectful work environment where everyone is included and able to do their best work and feel as though they belong.

**Additional Comments

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