Operations Specialist Iii
3 months ago
At ATB, we exist to make it possible for our clients, team members and communities. Our purpose is more than aspirational. It's a real commitment we live every day through our values (what we call the ATB ID).
Life at ATB is about more than work. In fact, we’re consistently recognized as one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team members:
Impact in action: No matter where you are in the organization, you're empowered to make an impact in the lives of our clients and communities.
Thrive together: We want you—the unique, authentic you—to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
- Specialist III, Wealth OperationsAs ATB’s next Specialist III of our Wealth Operations team, you will report to the Director, Operations. Your ability to form successful partnerships with the Advisory Services team is also integral in order to provide the best-in-class service to our clients. You are curious and driven to understand how things work now, and how they could work better. You also demonstrate the ability to find solutions independently, and within teams, in order to build strong relationships with our partners. In this role you will be forward thinking, a master problem solver, and demonstrate agility and adaptability in order to keep up to the industry and our clients’ changing needs.
As ATB's next Operations Specialist III, you play a critical role in both the strategic and day to day running of Operations. This role works closely with leadership in implementing strategic and Operational initiatives, and also works closely with Operations Analysts regarding transactions, process and escalations.
- Specialist III Accountabilities- Leverage your knowledge of the wealth management industry, with a working knowledge of transactional processing, including knowledge of account types, client types, and product types, in order to enable the seamless processing of high volume processing teams
- Demonstrate a high level of aptitude for technical proficiency and/or project management in order to make data based recommendations and effectively influence process change and process efficiency
- Maintain a strong knowledge of Dataphile and Salesforce
- Connect and cultivate productive working relationships with ATBW partners (including financial advisors and their assistants) and with external vendors
- Successfully provide clear communication and solutions to advisors and partners regarding escalated and complex client inquiries, while demonstrating effective management of risk
- Have a critical thinking and analytical mindset when collaborating with internal and external teams to help break down complex tasks into simplified solutions
- Demonstrate empathy and strong listening skills, and the ability to clearly articulate the client story with any issue that may arise
- Oversee the development and enhancement of operational processes, with a focus on internal controls and creating ongoing documentation of process and process improvements.
- Have the ability to manage daily activities for transfer, credit, settlement and trading team
- Provide guidance and coaching to various back office teams where necessary; coach others on operational processes to ensure transactional output is accurate
- Use sound judgment to make decisions on requests for exceptions processing and/or process changes; ensure that any risks associated with these decisions are mitigated
- Skills, experience & requirements- A strong knowledge of the investment industry including operational processes
- Business analyst experience or project management experience is an asset
- Strong computer and technical skills with experience in the Google Suite of products
- Curiosity; you are compelled to make things better
- The ability to work independently under high pressure situations to deliver results, while balancing competing priorities
- You are client obsessed, a champion of belonging, and driven to perform
- Canadian Securities Course is strongly preferred
- 5-7 years experience in the securities industry
Don’t meet all the requirements on the list?
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed—their way. Part of creating an inclusive workplace is recognizing our role in advancing Truth and Reconciliation. We are committed to meeting and exceeding the standards set out in the Progressive Aboriginal Relations program created by the Canadian Council for Aboriginal Business.
What happens next?
Stay in touch
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