Bilingual French Customer Service Agents

4 months ago


Dartmouth, Canada TigerTel Full time

**Nous sommes à la recherche de représentant du service à la clientèle courant bilingue anglais/français à Temps Plein - Agents internes**

Map Communications

33, promenade Alderney, bureau 240

Dartmouth (N.É.) B2Y 2N4

Salaire de départ **23$ de l'heure**

Êtes-vous à la recherche d'une entreprise à laquelle vous pouvez croire et qui est prête à s'investir à 100% pour faire bouger les choses?

Êtes-vous à la recherche d'une entreprise qui CROIT EN VOUS et qui souhaite vous aider à atteindre vos objectifs de carrière?

Êtes-vous capable de faire ce qui est nécessaire pour atteindre VOS objectifs personnels?

Voulez-vous apprendre, grandir, produire et être respecté par vos collègues pour les talents que vous apportez à l'organisation?

Nous sommes à la recherche de personnes énergiques, accueillants et professionnelles avec une grande attention aux détails pour rejoindre notre équipe à Dartmouth N.
Nous offrons une formation rémunérée, un excellent soutien continu et une couverture d'assurance médicales et dentaires/REER à l'achèvement de la période d'essai.

**Responsabilités Principale**
- Gérer les appels de nos clients (nous ne sommes pas un centre de télémarketing)
- Répondre de manière professionnelle aux appelants, fournir et prendre de l'information des appelants
- Recevoir et acheminer les messages critiques vers le personnel de garde en priorisant les appels d'urgence
- Répondre aux demandes des clients de manière professionnelle et précis

**Les aptitudes requises et recherchées**
- Attitude positive et enthousiaste
- Une bonne très bonne Maitrise de l'écriture anglaise et française
- Être à l'aise à l'informatique, notamment avec le système d'exploitation Windows
- Être ponctuel
- Capacité d'apprentissage rapide et savoir écrire 36 mots par minute
- Diplôme d'études secondaire ou équivalent (préférable)
- Aimer travailler en équipe

Notre emploi nous demande de travailler avec des gens qui possèdent un grand souci du détail. Nous gérons des appels qui proviennent de plusieurs clients en Amérique du Nord. Il y aura ainsi de nombreuses activités et de défis à résoudre au quotidien

**Salaire**

23.00$ de l'heure

**Nos avantages offerts**:

- REER
- Assurance dentaires
- Assurance maladie
- Congés payées
- Assurance des soins de la vue

Conditions relatives aux prestations:
Nos avantages sont offerts aux employées à temps plein, après une période d'attente

**Quarts de travail offerts**:

- Temps plein (40 heures par semaine)
- Doit être disponible entre 08h00 et 22h30
- Doit être disponible pour le travail en fin de semaine
- Vendredi, Samedi et Lundi Quart de travail obligatoire

**Pendant la formation**:
recevront leur formation dans le bureau, nous respecterons les directions de distance sociale de la Nouvelle-Écosse. On vous demande:
D'avoir votre propre masque et le porter dans le bureau et espace commune

De nettoyer votre station de travail quand on le quitte

Demeurez bien à l'écart des autres dans le bureau

Les stations de travail seront attribuées

Formation approximative d'une semaine. Accès aux produits de nettoyage et désinfectant, on vous offre une formation sécuritaire.

Ne manquez pas cette occasion - postulez dès maintenant

**Postulez**

**Cliquez sur postulez maintenant et répondre aux questions fournies**
- Nous serons en contact avec vous pour les prochaines étapes, qui seront une évaluation sur Indeed envoyée par courriel / ou sur votre compte Indeed. Vous devez effectuer les évaluations pour passer à la prochaine étape

Lieu:

- Dartmouth (N-É)

*****

**Hiring Full Time Bilingual French Call Centre Customer Service Agents - In house agents**

Map Communications

33 Alderney Dr., Suite 240

Dartmouth, NS B2Y 2N4

Starting wage **_$23 / hour_**

Are you looking for a company you can believe in and are ready to put 100% effort into making things happen?

Are you looking for a company that BELIEVES IN YOU and wants to help you take care of your career goals?

Are you able to do what is necessary to achieve YOUR personal goals?

Do you want to learn, grow, produce and be respected by your peers for the talents you bring to the organization?

We are looking for energetic and professional individuals with great attention to detail to join our Dartmouth, NS office.

We provide paid-training, great on-going support and health and dental benefits/RRSP upon completion of probation.

**Key Responsibilities**
- Managing inbound phone calls from our clients (we are not a telemarketing centre)
- Professionally greet callers, provide and request required information
- Relay and route critical messages to on-call personnel by prioritizing emergency calls
- Responding to customer requests professionally and with accurate information

**General Job Requirements**
- A friendly and upbeat voice and a positive attitude
- Good grammar and spelling as well as a professional demeanor
- Computer skills



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