Customer Service Agent

5 months ago

Dartmouth, Canada Soprema Full time

Diploma None
- Shift Day
- Job status Permanent
- Workplace Dieppe or Dartmouth
- Work timetable Full-time
- Years of experience 3 to 5 years
- Rate To be discussed
- Date according As soon as possible

**Why should you join our team?**:

- Participation in profit sharing
- Shutdown at Christmas and all paid holidays
- Flexible insurance program (80% paid by the company after probation and up to 100% after one year)
- Pension fund / 2 contribution options:

- 3% employee - 3% employer
- 5% employee - 4% employer
- Social club
- Paid weekly
- Reimbursement for physical activities (according to internal policy)

YOUR ROLE IN OUR TEAM

**YOUR ROLE IN OUR TEAM**:
The Customer Service Agent ensures that all internal and external customers receive impeccable and satisfactory professional service, and manages their various requests.

THE CHALLENGES WE HAVE FOR YOU

**THE CHALLENGES WE HAVE FOR YOU**:

- Answering various incoming calls from clients;
- Entering orders into the system;
- Prioritizing and following up orders (deliveries and returns);
- Working proactively and constantly looking for solutions;
- Working closely with Sales representatives;
- Communicating information within the representative’s domain;
- Participating in electronic filing and archiving;
- Performing any other related duties as assigned

WHAT WE HAVE TO OFFER

**WHAT WE HAVE TO OFFER**:

- We Take Care of Our People
- A Solid Retirement
- More Than Just Activities, It’s a Club
- Moving Forward on a Daily Basis
- You Refer, We Reward
- Being Healthy Is Important
- People Who Matter to You Matter to Us
- Performance Is a Shared Effort

THE SKILLS WE ARE LOOKING FOR

**THE SKILLS WE ARE LOOKING FOR**:
**Your Education**
- Diploma of collegial studies (an asset);
- 2 to 3 years of experience in customer service in a company and/or through training.

**Your Knowledge**
- Proficiency in MS Office (Excel and Word);
- Oral and written english;
- Oral and written French (an asset).

**Your Skills and attitudes**
- Excellent written and oral communication skills;
- Courtesy and commitment towards customers;
- Organizational skills;
- Autonomy and versatility skills;
- Excellent judgment and initiative;
- Ability to negotiate and manage crisis;
- Teamwork ability.

**WORK CONDITIONS**
- Regular full-time schedule;
- Office work.

**SUBORDINATES**
- None

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