Customer Service Associate, French and English

2 weeks ago

Dartmouth, Canada Intact Financial Corporation Full time

About the Role

Position Overview:

We are seeking a dedicated Member Support Representative whose core functions will include managing documents, handling mail, greeting and assisting clients, and various filing tasks. This role involves providing exceptional customer service for regional groups across Canada as well as providing administrative support to the Group Benefits team. The ideal candidate will be bilingual, possess prior administrative support experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients.

Key Responsibilities:

  • Engage with clients from diverse regional groups across Canada via various communication channels.
  • Provide prompt, accurate, and courteous responses to their inquiries, ensuring a high level of customer satisfaction.
  • Utilize your knowledge to effectively address client questions, concerns, and requests.
  • Ensure that each interaction leaves clients feeling supported and valued.
  • Manage documents, handle mail, and perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.
  • Provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.
  • Work closely with cross-functional teams to facilitate smooth communication and efficient problem-solving.
  • Contribute to a positive and cohesive team environment.
  • Identify opportunities for process optimization and improvements within administrative functions.
  • Proactively suggest enhancements to improve the overall client experience.
  • Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with company policies.

Requirements:

  • Prior experience in a call center, administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.
  • Proficiency in both English and French is required, enabling effective communication with clients across Canada.
  • Strong organizational skills to manage printing, mail, greetings, and filing tasks efficiently.
  • Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.
  • Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.
  • A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.

What We Offer:

  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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