Guest Service Agent

5 months ago

Dartmouth, Canada Delta Hotel by Marriott Dartmouth Full time

The Delta Hotels by Marriott - Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal - providing an exceptional customer experience in a clean, comfortable environment. We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice.

**As a Guest Service Agent, your job duties will include**:

- Create a positive guest experience by providing courteous and professional service to guests who are checking in or out of the facility while offering exceptional service to guests during their stay.
- Welcome and acknowledge guests according to company standards.
- Process all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities.
- Communicate guests’ needs to all appropriate departments.
- Collaborate with members of the Housekeeping Department to track room status and address guest concerns.
- Run and review daily reports, contingency lists, and credit card authorization reports.
- Answer, record, and process all guest calls, requests, questions, or concerns; following up ensuring each has been met with guests' satisfaction.
- Operate telephone switchboard station and facilitate wakeup calls.
- Follow company policies and procedures, report accidents, injuries, and unsafe work conditions to Management.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information; protect company assets.
- Attend all scheduled shifts, including shift work and weekend work in accordance with the schedules.

**Qualifications for the role**:

- Excellent written and verbal communication skills
- Strong administrative and organizational skills
- Minimum of 2 years in a front-line customer service environment
- Previous Guest Service/Front Desk experience an asset.
- Knowledge and experience using Opera is an asset.
- Motivated, detail orientated and positive individual.
- Ability to stand, sit, or walk for extended periods of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Bilingual (French) an asset but not required

**Our company benefits include**:

- Daily staff meals provided.
- Extended Health and Dental benefits plan
- Registered Retired Savings Plan contributions from Company.
- Eligible for $500 signing bonus upon completion of probationary period.
- Eligible for shift premiums based on hotel capacity.
- Access to our employee development/education reimbursement program.
- Company scholarship program for employees and family members.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Eligible for $500 payments through employee referral program
- Marriott’s Employee Hotel benefits world-wide.
- Free parking

Park Place Centre Limited is an equal opportunity employer.

**Job Type**: Part-time

**Benefits**:

- Commuter benefits
- Company pension
- Discounted or free food
- Employee assistance program
- On-site gym
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Guest Service Agent: 1 year (required)

Work Location: In person

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