Bilingual Call Center Representative

3 weeks ago

Montréal, Canada InterRent REIT Full time

Are you a high-energy, self-starter who excels in service excellence?

First impression is where it all begins With every customer interaction you will be playing one of the most important roles supporting our business.

**As part of our call center team, everyday you will be**:

- Identifying what the customer values and matching his/her needs to our product offerings;
- Booking, confirming and documenting inbound rental opportunities and qualifying appointments for the field sales team;
- Maintaining a high level of customer satisfaction;
- Performing other administrative duties as needed by management.

**Qualifications**:

- Excellent written and oral communication skills in French and English;
- Exceptional interpersonal skills and passionate commitment to helping customers;
- Outgoing, positive, ‘smile’ on phone attitude;
- Excellent listening skills and proven ability to ask effective, probing questions;
- Strong influencing skills;
- Strong computer skills, including accurate and efficient typing skills;
- Attention to detail and accuracy;
- Ability to adapt to changing conditions related to workload and to work in a fast-paced environment;
- Taking initiative and providing recommendations to improve processes and procedures; and,
- Previous professional experience in an customer service role is an asset.

**Work Expectations**:

- 40 hours per week.
- Our hours of operation are Monday through Sunday EST (8am to 8pm).
- Shifts will be assigned within our hours of operation on a rotational basis once training has ended. Availability within this time frame is mandatory.

**Education**:

- High-school degree completed.

**Benefits**:

- Outstanding and vibrant office environment.
- Three (3) Weeks Paid vacation time.
- Paid training.
- Regular bonuses based on performance reviews
- Competitive Benefits

Why Us?

We love our business - and we’re good at it. It doesn’t take long to learn why we’re different. From regular team events to philanthropic initiatives, we are proud investors in our community and in our teams. It’s why we love what we do and who we do it with. Learn what it’s like to be excited to come to work every day

Perks and Rewards for You

We offer a comprehensive benefit package that includes a competitive salary, paid vacation, paid sick days and an employer paid health plan with family coverage. We have leaders who coach and support your professional development, offer opportunities for career progression, and encourage learning. Our recognition program highlights team as well as individual achievements. Through team and individual contests, charity, social and corporate events our work life offers something for everyone

About InterRent

**InterRent REIT (TSX**: IIP.UN), along with CLV Group, have redefined what a property management and multi-family real estate company can be. Backed by 50 years of experience in the industry, we have become market leaders in real estate, property management, acquisitions and new development in our core markets which include the Greater Toronto and Hamilton Area, Ottawa, Montréal and Vancouver.

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