Call Center Management

8 months ago


Montréal, Canada Ad Hoc Research Full time

**SUPERVISOR - TEAM LEAD - MANAGER**:
**WHAT’S IN IT FOR YOU**:

- A flexible hybrid schedule (includes evenings and weekends)
- A central office location (parking available and close to subway station)
- A competitive salary
- A collusive, supportive and friendly team
- A professional, open and collaborative environment
- An amazing opportunity to develop management skills

**WHAT YOU WILL DO WITH US**:

- Monitor and supervise a team of interviewers
- Hire and train interviewers
- Manage the call center as well as other aspects the phone interviews
- Partner up with the research team

**PROFILE REQUIRED**:

- You are bilingual (French-English)
- You like flexible working hours (including evenings and weekends)
- You are an enthusiastic team worker
- You are professional, independent and a self-starter
- You have basic knowledge of _Microsoft Word_ and _Excel_
- You can handle high stress situations when needed
- You have strong people management skills
- A plus: you have experience in the phone survey industry
- A plus: you have knowledge of _Voxco_ (software)



  • Montréal, Canada Cosmetic Physician Partners Full time

    Cosmetic Physician Partners is building a premier network of physician-led aesthetic clinics throughout the United States. We are seeking a Call Center Representative/Appointment Setter to make outbound calls to current and prospective clients assisting in rebooking and scheduling appointments for our clinics across the country. Schedule: Full-time,...


  • Montréal, QC, Canada SS Full time

    Join Our Dynamic Team in the Heart of Downtown! Are you a natural communicator with a flair for sales? Do you thrive in a fast-paced environment where every call is an opportunity? Look no further - our downtown-based company is seeking enthusiastic individuals to join our team as a Call Center Sales Representatives! As a vital member of our team, you’ll...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Responsible for leading the reservation department (Europe and North America) and for making sure that productivity and customer service standards are met. RESPONSIBILITIES - Develop and motivate an effective call center team - Supervise agents, which includes performance evaluations, hiring, development, coaching, and disciplining of subordinates - Plan,...

  • Supervisor Call Center

    6 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Responsible for leading the reservation department and for making sure that productivity and customer service standards are met. / Le titulaire du poste est responsable de diriger le service des réservations. **RESPONSIBILITIES**: Develop and motivate an effective call center team Plan, organize and measure efficiency of all activities in the call center...


  • Montréal, Canada Reliable Parts Full time

    **ABOUT RELIABLE PARTS** We are a leading distributor of appliance parts in the US and Canadian markets. With over 60 branch locations and 8 distribution centers, we provide service to customers in multiple sectors, including extended warranty, national accounts, multi-housing, government, e-commerce, and retail spaces. We pride ourselves on the exceptional...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Designing and delivering training and refresher programs to employees, including new hires. Developing and maintaining training materials, such as reference manuals and bulletins. The Training Specialist role contributes to the organization's success and goals by helping improve customer service and employee performance. **Responsibilities**: Design,...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Scope**: Designing and delivering training and refresher programs to employees, including new hires. Developing and maintaining training materials, such as reference manuals and bulletins. The Training Specialist role contributes to the organization's success and goals by helping improve customer service and employee performance. **Responsibilities**: -...

  • Call Center Agent

    6 months ago


    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...


  • Montréal, Canada Canon Canada Full time

    **Bilingual (FR/ENG) Call Center - Hybrid** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...

  • Agent, Call Center

    6 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our...

  • Agent, Call Center

    7 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within...

  • Agent, Call Center

    2 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    1 month ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    5 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    5 months ago


    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    4 months ago


    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our...

  • Call Center Agent

    6 months ago


    Montréal, Canada ARTURUS Full time

    Job Summary: As a Call Center Agent / Data Entry specialist for our translation services company, you will be responsible for handling customer inquiries, coordinating translation requests, and accurately entering data into our database. **Responsibilities**: - Assist clients with inquiries related to translation services, including requesting quotes,...

  • Contact Center Agent

    7 months ago


    Montréal, Canada iSaute Full time

    Must live in Montreal region; Training done in-person. - Must be fluent in French and English. iSaute® is an indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof. **Skills and Experience**: - Fluently bilingual in French and...

  • Agent, Call Center

    5 months ago


    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time €17

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    5 months ago


    Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...