Call Center Management

RESPONSIBILITIES - Develop and motivate an effective call center team - Supervise agents, which includes performance evaluations, hiring, development, coaching, and disciplining of subordinates - Plan, organize and measure efficiency of all activities in the call center to ensure that productivity standards are met - Analyze productivity reports to identify...

Responsible for leading the reservation department and for making sure that productivity and customer service standards are met. / Le titulaire du poste est responsable de diriger le service des réservations. **RESPONSIBILITIES**: Develop and motivate an effective call center team Plan, organize and measure efficiency of all activities in the call center...

**Scope**: Designing and delivering training and refresher programs to employees, including new hires. Developing and maintaining training materials, such as reference manuals and bulletins. The Training Specialist role contributes to the organization's success and goals by helping improve customer service and employee performance. **Responsibilities**: -...

**Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

**Bilingual (FR/ENG) Call Center - Hybrid** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...

Must live in Montreal region; Training done in-person. - Must be fluent in French and English. iSaute® is an indoor adventure park for all ages featuring trampolines, ninja warrior courses, dodgeball, climbing structures, laser mazes, virtual reality games, and more - all under one roof. **Skills and Experience**: - Fluently bilingual in French and...

**About This Opportunity**: As a full-time Bilingual Customer Solutions Agent (CSA), you are the expert in Sales and Service, in our omni-channel contact center environment, to deliver customer needs. The Customer Sales Solutions Centre (CSSC) offers exceptional world class service to customers across Canada. Our Customer Solutions Agents deepen customer...

La version française suit la version anglaise **_ **We host the data. We provide the connections. We protect the information.** eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MV of power and access to over 1,400 network and cloud...

service center representative Are you looking for career opportunities within a global, growing real estate company? Then you might be our next Service Center Representative. Join us and be a part of our journey. **job description** Akelius is seeking an English speaking service center representative (part-time) to join the North American Service...

Service Center Representative Are you looking for career opportunities within a global, growing real estate company? Then you might be our next Service Center Representative. Join us and be a part of our journey. **job description** Akelius is seeking an English-speaking service center representative to join the North American Service Center team. The...

**Responsibility Statement**: Assists and develops agents to achieve Call Centre metrics and deliver excellent customer service. Act as backup to sell & service all incoming calls. **Key Results and Activities**: - Call out and follow up with agents on pending files - Send FTV’s to the agent that are issued and saved on the drive - Keep an eye on the...

We are seeking a highly skilled and motivated individual to join our team as an IT Data Center Operations lead as a consultant. This contract role will be focused on a data center migration project. In this hands-on role, you will be responsible for the day-to-day operation and maintenance of our data center infrastructure. Key Responsibilities: 1....

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). **Responsibilities**: Expand your career at Pearson VUE in our **entry-level Test Center Manage**r position for our **Montreal, QC...

As the Manager of the Case Management Center within our HR Tech Major Accounts, you will help our business segment _Evolve Towards Excellence_ by leading a team of Case Management Specialists to take on a broad range of challenges and deliver operational and client experience excellence. As a member of this exciting and fast paced team you will be part of...

We are seeking a highly skilled and motivated individual to join our team as an IT Data Center Operations lead as a consultant. This contract role will be focused on a data center migration project. In this hands-on role, you will be responsible for the day-to-day operation and maintenance of our data center infrastructure.Key Responsibilities:Perform...

La version française suit la version anglaise **_ ***We host the data. We **provide** the connections. We protect the information.** eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud...

La version française suit la version anglaise **_ ***We host the data. We **provide** the connections. We protect the information.** eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud...

Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

Aperçu du poste: SharkNinja est à la recherche d’un Analyste Call Miner - Experience client pour se joindre à notre équipe d’Excellence au consommateur et au client. Nous sommes à la recherche d’une personne curieuse, passionnée par l’industrie de la vente au détail et qui comprend la valeur d’offrir une expérience client exceptionnelle....

**CTC007369 - TECHNICIAN, CCR, Network Control Center**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: On Site**: **Description**: The incumbent will report to the CCR Manager. His/her main task is to support and maintain the government's P25 radiocommunication network, both on network and...