Bilingual Centralized Call Centre Representative

2 weeks ago


Montréal, Canada Black & McDonald Limited Full time

**ABOUT THIS CAREER OPPORTUNITY**

The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers by determining requirements, answering inquiries and resolving problems, fulfilling requests, and maintaining and monitoring the work database of the Computerized Maintenance Management System (CMMS).

**Full-time position - $23.75/hour**

**WORK FROM HOME**:Following the 3-4 weeks of in-office and virtual training, you will be given the opportunity to work entirely remote if you are able to meet the criteria to ensure your success.
- **WORK FROM HOME CRITERIA**:

- Able to work independently with mínimal supervision to perform your daily tasks
- Maintain performance standards
- Quiet and ergonomic workspace
- Stable internet connection with minimum bandwidth of 10mb/s
- Remote work location is within the Montreal Area
- Ability to attend the primary work location (Montreal) within 3 hours should the need arise.
- Answer telephones, order taking, file organization, and operation of office equipment
- Fulfill requests by clarifying desired information, researching appropriate response, completing transactions, and/or forwarding requests
- Identify and escalate issues according to contract and/or priority
- Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of CMMS
- Follow up on customer calls where necessary
- Pass on customer complaints to respective project managers
- Document all call information according to standard operating procedures, including but not limited to the call software or call logs
- Produce call reports as required
- Organize and maintain various filing systems
- Assist in “working alone” procedure or site personnel
- Enhance organization reputation by accepting ownership for accomplishing new and different requests
- Explore opportunities to add value to job accomplishments
- Update job knowledge by participating in educational opportunities
- 2-3 years of related call centre, customer service, or dispatching experience
- Must be available and open and flexible to working different shifts
- Must be able to effectively communicate
- Proficient in Microsoft Office including Excel, Outlook, and SharePoint
- JD Edwards experience is an asset
- Ability to type a minimum of 50 WPM accurately
- The work from home criteria provided are the general requirements but are not limited to the list above.

**RESPONSIBILITIES**

**COMPETENCY REQUIREMENTS**
- Fully Bilingual in English and French
- Maintains a professional demeanour at all times with fellow employees, vendors, sub-contractors, and clients
- Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
- Portrays a positive image and motivates colleagues at all times to ensure continued success
- Embraces change and always willing to adopt new practices
- Holds self and others accountable
- Ability to approach problems logically, under pressure and seek innovative solutions
- Communicates effectively in English and French (verbally and written) at all levels within an organization and with external parties including enforcing authorities
- Understands the needs and perspectives of both internal and external customers
- Promotes teamwork and collaboration
- Values and respects others, encourages and supports diversity
- Ability to work independently with limited supervision

**WORK EXPERIENCE REQUIREMENTS**

**SKILLS, ABILITIES, AND OTHER REQUIREMENTS**

**BENEFITS**
- Competitive pay
- Paid training at our Montreal location
- Medical and dental benefits after 6-month probation period
- Option to contribute to our voluntary pension plan after 6-month probation period
- Opportunity to enhance your professional and technical skills with the possibility of growing within the company



  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...


  • Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...


  • Montréal, Canada Double Pizza Full time

    _**Salaire à discuter. Salary to be discussed.**_ - **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.**_ Double Pizza est à la recherche d'un(e) Superviseur pour notre centre d'appel, pour temps plein, pour le shift de nuit. Vous travaillerais à notre bureau, situé à 1955 Ch. de la Côte de Liesse, Saint-Laurent, QC. Vous...


  • Montréal, Canada Air Canada Vacations Full time

    **Job Brief**: Responsible for leading the reservation department (Europe and North America) and for making sure that productivity and customer service standards are met. Résumé du poste: Diriger le service des réservations (Europe et Amérique du Nord) et veiller à ce que les normes de productivité et du service à la clientèle soient...


  • Montréal, Canada Air Canada Vacations Full time

    **Description d'emploi**: Responsible for leading the reservation department (Europe and North America) and for making sure that productivity and customer service standards are met. Résumé du poste: Diriger le service des réservations (Europe et Amérique du Nord) et veiller à ce que les normes de productivité et du service à la clientèle soient...


  • Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Montréal, Canada Canada Life Assurance Company Full time

    Customer Processing Representative, Bilingual (French and English) **Description: - Permanent Full Time- Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products. You will work closely with a Group Retirement Services...


  • Montréal, Canada Sécuriglobe Assurance Voyage Full time

    Securiglobe is a national supplier of travel insurance products and is aiming to expand outside Quebec and needs representatives with a command of English and French to ensure its growth and serve this clientele. Profile sought - Secondary 5 diploma required - Essential oral and written bilingualism * - Computer skills, mastery of the Microsoft Office...


  • Montréal, Canada National Bank of Canada Full time

    **Attendance** Hybrid **Job Number** 15743 **Category** Professionnal **Status**: Permanent**Schedule**: Full-Time**Posting date** 27-Jun-2023 **Location**: Montreal, Quebec**Area of Interest**: Advisory services, Call centresAs Business Advisory Services Representative you’ll build a trust-based relationship with our business clients. You’ll...

  • Bilingual Customer Assistance Representative

    Found in: Jooble CA O C2 - 6 days ago


    Montréal, QC, Canada Landish - The Smarter Food Company Full time

    Customer Happiness Representative, specializing in wellness/beauty/food brands (Full-Time) From our marine collagen gummies to our adaptogenic latte mixes, greens & berry blends, and smarter proteins, we provide versatile, high-quality formulations designed to help you thrive from the inside out. We maintain a community of over 100k customers in Canada and...


  • Montréal, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 165708 Business Function: Customer Experience Primary City: Montreal Other Location(s): Province: Quebec Employment Type: Full-Time Employment Status: Permanent Language Requirement: Bilingual Imperative (BBBB) Employee Class and Level: SL 03 Working Hours: Number of Vacancies: 1 **Salary**: Job Closing Date...


  • Montréal, Canada Canon Canada Full time

    **Bilingual (FR/ENG) Call Center - Hybrid** By monitoring all Field Service Route Management System activities and collaborating with Field Service Team Managers, you will be responsible for ensuring our service technicians are minimizing their travel time between customer calls. We are excited to offer a new and adaptive way of working that provides...

  • Call Center Agent

    4 days ago


    Montréal, Canada CTConsultants Full time

    **CTC007113 - Call Center Agent**: **Secteur industriel: Communications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Mixed**: **Description**: IMPORTANT Allowed locations? Montreal Bilingual required? Yes Is remote work available? Hybrid (Tuesday to Saturday 9am-5pm EST) What are the top three functions of this role? (Top...

  • Bilingual (English/French) Collections Representative

    Found in: Jooble CA C2 - 1 week ago


    Montréal, QC, Canada Canadian National Railway Full time

    You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The Composite Accounting Representative –...

  • Bilingual (English/French) Collections Representative

    Found in: Jooble CA O C2 - 3 days ago


    Montréal, QC, Canada Canadian National Railway Full time

    You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. The Composite Accounting Representative –...

  • Sales Representative

    2 hours ago


    Montréal, Canada Pacific Mills Full time

    **Overview** We are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating new business and maintaining client relationships. This is an excellent opportunity for individuals who thrive in a fast-paced, target-driven sales...

  • Bilingual Outside Sales Representative

    Found in: Jooble CA O C2 - 2 weeks ago


    Montréal, QC, Canada Toshiba TEC Canada Business Solutions Inc Full time

    Outside Sales Representative Schedule: Monday – Friday Work Setting: Hybrid-Remote (Remote, In-Office & on the road) Why Sales at Toshiba Tec? Grow Your Territory – Oversee accounts across diverse industries and explore new markets. Establish Your Weekly Routine – Collaborate with colleagues at the office to strategize and organize your upcoming...


  • Montréal, Canada Vault Credit Corporation Full time

    Ready to make it to the next level in life? Vault Credit is currently seeking a Business Development Representative to join a growing, dynamic and exceptional team at our Montreal office! Summary: - Work with our in-house clients, scheduling call times for our executive team. Primary responsibilities: - Work within business flow to find prospects for...