Front Desk Agent

2 days ago


Halifax, Canada Holiday Inn Express & Suites Halifax-Bedford Full time

We are currently looking for a Guest Service Agent. At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

- Authentic - Show Guest and team members that they are important and make them feel at ease by taking time to acknowledge them in a friendly way.
- Bold - Take ownership and play your part to get things done by making things easier for our Guest and Staff, doing as much in advance and multi-task when you need to.
- United - Work together for the common purpose of our guests and other team members

Areas of Accountability:
Achieve ultimate in guest satisfaction:

- Oversee and participate in the prompt and courteous handling of all guest concerns as necessary, including, but not limited to: check-in and check-out; telephone and personal inquiries; luggage and vehicle handling; and travel information.
- Ensure rooms security by maintaining effective key control and confidentiality.
- Motivate self and associates by displaying excellence in customer service.

Exceed guest expectations by ensuring we provide superior service and teamwork:

- Ensure all hotel products and services are delivered efficiently and in a timely manner.
- Consistently communicate information and requests to associates to ensure teamwork generates exceptional guest service. Follow up with other departments as necessary.
- Use tools such as daily logbook to communicate information.
- Follow standard cash-handling policies and procedures.
- Comply with check-in and check-out procedures for individual and group/tour activity

Maintain clean and safe working conditions within department and hotel:

- Ensure all associates comply with safety rules and procedures.
- Notify management of any problems or discrepancies.
- Take corrective action, where required, to improve safety of work areas.

Perform tasks specific to Guest Services team:

- Accurate and Timely check-in and check-out of hotel guest
- Perform Reservations duties, as required
- Perform switchboard duties, as required
- Daily balancing of individual work, as well as maintaining a cash float
- Maintain a clean and safe work environment
- Provide excellent guest service, meeting and exceeding guests needs and request
- Be empowered to solve a guest’s problem immediately to ensure guest satisfaction
- Complete additional duties as required by the Front Office Manager and as noted on the Daily Checklist
- Act as an ambassador for our Brand

General:

- Foster spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike in a cooperative and harmonious working climate.
- Focus on consistent delivery of Holiday Inn Standards for guest service, Mission, and Values
- Resolve any areas of concern relating to the safety and security of guests or staff.
- Maintain high level of integrity by respecting the privacy of guests and associates.
- Ensure management is informed of all unusual activity and matters of significance.
- Perform all duties assigned in a timely and efficient manner in accordance with established corporate policies and procedures to achieve the overall objectives of this position

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $14.40 per hour

**Benefits**:

- Dental care
- On-site parking
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: One location


  • Front Desk Agent

    4 months ago


    Halifax, Canada Commons Inn Full time

    1. Guest Check-In and Check-Out: Front desk agents are responsible for welcoming guests, handling the check-in process, and providing them with their room keys. They also handle check-out procedures, including settling any outstanding bills and collecting feedback from departing guests. 2. Reservation Management: Front desk agents manage room reservations,...

  • Front Desk Agent

    7 months ago


    Halifax, Canada True North Hostelling Association Full time

    **HI Halifax** Join the HI Halifax Team! Be a part of our dynamic team as we gear up for the grand reopening of HI Halifax, situated in a freshly renovated heritage building in the heart of downtown Halifax. Our hostel is centrally located, just minutes away from the picturesque waterfront and surrounded by the city's top pubs and lively music...

  • Front Desk Agent

    7 months ago


    Halifax, Canada The Evangeline Full time

    Evening and weekend shifts * - Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues promptly...


  • Halifax, Canada New Castle Hotels Full time

    **Front Desk Agent - The Westin Nova Scotian** How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person - and last person - a guest speaks to so your genuine welcome and appreciation of the guest will set the...

  • Front Desk Director

    4 weeks ago


    Halifax, Nova Scotia, Canada Lord Nelson Hotel & Suites Full time

    About the RoleAs a Front Desk Director at the Lord Nelson Hotel & Suites, you will be responsible for ensuring the efficient and profitable operation of our Front Desk. This role requires a dynamic and highly organized individual who can lead and motivate the Front Desk team to deliver exceptional customer service.Key ResponsibilitiesFront Desk Operations:...

  • Front Desk Agent

    1 week ago


    Halifax, Canada The Hollis a DoubleTree Suites by Hilton Full time

    **Job Summary** Job Description: Full-Time & Part-Time Positions **As a Front Desk Agent **at The Hollis Halifax - a DoubleTree Suites by Hilton you will be integral to our guest experience. Achieving memorable and positive interactions on a daily basis. - Register arriving guests / process guest departures - Provide information on points of interest in...


  • Halifax, Canada New Castle Hotels Full time

    **The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.**Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.** **We are passionate...

  • Front Desk Agent

    4 months ago


    Halifax, Canada Chateau Bedford Hotel & Suites Full time

    **Job Overview** **Duties**: - Greet guests upon arrival and assist with check-in/check-out procedures - Answer phone calls and direct inquiries to the appropriate department - Handle guest requests and resolve any issues promptly and professionally - Process reservations and cancellations accurately - Maintain a clean and organized front desk area -...

  • Front Desk Agent

    12 hours ago


    Halifax, Canada Maritime Conservatory of Performing Arts Full time

    Part-Time Front Desk Attendant Maritime Conservatory of Performing Arts January 7, 2025 The Maritime Conservatory of the Performing Arts is looking for an enthusiastic and reliable person to join us as a part time Front Desk Attendant. The Conservatory is a premier performing arts education institution that has been developing artistic excellence and a...


  • Halifax, Nova Scotia, Canada Lord Nelson Hotel & Suites Full time

    About the Lord Nelson Hotel & SuitesAs a locally owned landmark hotel, we have established a reputation for serving excellence. Our unique position allows us to offer a variety of positions under one roof, creating opportunities for mobility and growth.We value our employees as our most essential resource. If you're looking to be part of a legendary team in...

  • Front Desk Agent

    1 week ago


    Halifax, Canada Chateau Bedford Hotel & Suites Full time

    Greeting Guests and Welcoming them to the Hotel - Creating & Modifying Reservations - Checking Guests In & Out - Answering incoming calls at the Front Desk - Assist guests with any requests they may have - Resolving guest issues to the best of your ability - Ensure a professional manner at all times - Communicate efficiently with all other hotel...

  • Front Desk Agent

    7 months ago


    Halifax, Canada Chateau Bedford Hotel & Suites Full time

    Greeting Guests and Welcoming them to the Hotel - Creating & Modifying Reservations - Checking Guests In & Out - Answering incoming calls at the Front Desk - Assist guests with any requests they may have - Resolving guest issues to the best of your ability - Ensure a professional manner at all times - Communicate efficiently with all other hotel...

  • Front Desk Agent

    1 week ago


    Halifax, Canada Chateau Bedford Hotel & Suites Full time

    Greeting Guests and Welcoming them to the Hotel - Creating & Modifying Reservations - Checking Guests In & Out - Answering incoming calls at the Front Desk - Assist guests with any requests they may have - Resolving guest issues to the best of your ability - Ensure a professional manner at all times - Communicate efficiently with all other hotel...

  • Front Desk Agent

    6 months ago


    Halifax, Canada Chateau Bedford Hotel & Suites Full time

    Greeting Guests and Welcoming them to the Hotel - Creating & Modifying Reservations - Checking Guests In & Out - Answering incoming calls at the Front Desk - Assist guests with any requests they may have - Resolving guest issues to the best of your ability - Ensure a professional manner at all times - Communicate efficiently with all other hotel...


  • Halifax, Canada Residence Inn by Marriott Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Handle guest inquiries and provide information about hotel facilities and services - Assist guests with reservations, changes, and cancellations - Answer phone calls and direct them to the appropriate...


  • Halifax, Canada Krown Rust Control Halifax Full time

    Front Desk Representative Krown Halifax is an industry and regional leader in automotive rust-protection. We are looking for a motivated front desk representative. That person will be responsible for scheduling appointments, receiving customers with a kind smile, and organizing our lobby. **Responsibilities**: - Receive customers in a positive and...


  • Halifax, Canada IWK Foundation Full time

    **Who We Are**: The IWK Foundation, together with its donors, strives to be the catalyst to revolutionize health care and research for women and children. The IWK Foundation is committed to continuous improvement and running a business that is entrepreneurial, innovative, and based on strong values. **What We Need**: Reporting to the Manager, Annual Giving,...


  • Halifax, Canada Park Lane Dental Specialists Full time

    **Job Summary** **Responsibilities** - Greet and assist patients in a professional and courteous manner. - Manage incoming phone calls with proper phone etiquette, directing calls as necessary. - Schedule appointments and maintain the schedule. - Perform data entry tasks accurately, ensuring all patient information is up-to-date. - Proofread documents and...


  • Halifax, Canada Ratheesh Travel Nursing Inc. Full time

    Our travel agency is a trusted name in the Canadian tourism industry, specializing in creating unforgettable travel experiences. From organizing local adventures to international getaways, we pride ourselves on exceptional customer service and offering customized travel solutions. Our mission is to help our clients explore the world with ease, comfort, and...


  • Halifax, Canada Dalhousie University Full time

    **Position Details**: - Position Information**Position Title** - Manager, Front Desk Operations **Department/Unit** - AVP Ancillary Services **Location** - Halifax **Posting Number** - S349-22 **Employee Group** - DPMG **Position Type** - Regular, On-Going **Duration of Contract (if applicable)** **Employment Type** - Full Time **Full-time...