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Program Manager

3 months ago

Edmonton, Canada Metis Capital Housing Corporation Full time

METIS CAPITAL HOUSING CORPORATION

**Job title**
- Program Manager -Reaching Home and Energy Retrofits_

**Reports to**
- Director of Finance_

**Job purpose**

The Program Manager is responsible for planning, executing, and delivering multiple programs within defined timelines and budgets, including energy efficiency and retrofit projects. The Program Manager will collaborate with cross-functional teams, stakeholders, and executive leadership to ensure program success and alignment with organizational goals.

Duties and responsibilities
- Develop and implement program objectives, results, and performance indicators (Objectives and Key Results & Key Performance Indicators).
- Develop and implement guidelines, procedures and processes based on funding agreements.
- Create detailed plans for the program staff outlining scope, goals, deliverables, and timelines.
- Prepare monthly reporting on performance indicators to track employee and program progress.
- Foster a collaborative and inclusive work environment.
- Provide guidance and support to team members, ensuring effective communication, collaboration, and delivery of trauma-informed customer service.
- Proactively manage and resolve program delivery issues, such as employee performance, client service, and vendor relations, as per time, cost, and quality.
- Ensure compliance with program rules, regulations and standards.
- Allocate resources effectively to meet program goals.
- Monitor and manage program budgets, ensuring financial objectives are met.
- Oversee correspondence for applicants and clients.
- Other related duties may be assigned by the Senior Director of Operations as needed to meet the goals and objectives of the organization. The employee will receive clear instructions and guidance to complete such assignments successfully.
- Community Relations_
- Liaises with community associations, agencies, and stakeholders.
- Represents the organization at community activities to enhance the organization’s community profile.
- Participates in committees, task forces, and special projects as required.

Accountabilities
- Time, Cost, and Quality

**Qualifications**:

- Education & Experience_
- A Bachelor’s Degree in a related discipline (e.g. Bachelor of Business Administration), technical training or certification in a related trade is preferred.
- Previous experience in developing and managing programs and projects is required.
- Experience in managing multiple projects simultaneously.
- Experience in leading a team is considered an asset.
- Professional designation_
- Professional certification in energy efficiency or project management is desirable (e.g. CEM - Certified Energy Manager or PMP - Project Management Professional)
- Knowledge, skills, and abilities_
- Proficiency in program management principles, techniques, and best practices is essential.
- Excellent leadership and interpersonal skills.
- Proficiency in both written and verbal communication.
- Outstanding organizational and time management abilities, adept at handling multiple priorities and adhering to deadlinesAbility to thrive in a dynamic environment and be adaptable and flexible to changing priorities.
- Experience managing contractors and consultants for multiple sites and projects.
- Strong cultural and political sensitivity and awareness, with the ability to deal with confidential information.
- Problem-solving and critical-thinking skills.
- Knowledgeable of trauma-informed practices.
- Knowledge of Métis rights, history, culture, and people is an asset.
- Commitment to actively uphold and consistently practice personal diversity, inclusion, cultural awareness, and sensitivity approaches in the workplace.
- A commitment to workplace safety.
- Proficiency with Case Management databases and MS Office products (Word, Excel, PowerPoint, and Outlook).
- Must be reliable.
- Ability to work a regular schedule - Monday - Friday, 8:30 AM - 4:30 PM, occasional evenings and weekends, and possible overtime.
- Travel within Alberta may be required. Travel outside of regular business hours (including weekends) may be required.
- Must have a valid driver’s license and operational vehicle.

Be able to lift up to 25 lbs.

Reaching Home Program and Energy Retrofit Program staff.

**Salary**: $50,857.56-$53,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Project management: 5 years (preferred)
- Management: 5 years (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-03-22