Program Manager

5 months ago

Edmonton, Canada NORQUEST COLLEGE Full time

**Job Description**:
**PROGRAM MANAGER**

**STRATEGIC PROJECT MANAGEMENT OFFICE**

NorQuesters are difference makers and we’re searching for someone dedicated to making a difference to join our Strategic Project Management Office (SPMO) team as a Program Manager. The SPMO strives to make a difference through strong partnerships across the college and mainly engages in projects that have a business and/or information technology focus that directly contribute to NorQuest 2030: We Are Who We Include.

Reporting to the Managing Lead, SPMO, the Program Manager oversees a portfolio of strategic and innovative Enterprise Resource Planning (ERP) projects. The Program Manager is responsible for the performance of the program and manages key projects that are complex in nature, to ensure that they are completed on time, within budget, meet quality expectations, and are aligned with program outcomes.

**HOW YOU'LL MAKE A DIFFERENCE**
- Manage a portfolio of project(s), providing oversight and coordination of related projects, identifying interdependencies, risks, and ways to improve efficiency and cost effectiveness, responsible for overall program performance.
- Provide program reporting to various internal teams, steering committees, and other program/project stakeholders against established objectives, milestones, budget, and resources.
- Assist business and program sponsors with the development of program roadmap and strategic deliverables.
- Provide leadership to project teams in establishing strategic planning, program/project definition, and overall program communications.
- Assist with the development of recommendations to programs and projects including providing details of resource requirements, dependencies, interdependencies, and policy implications.
- In collaboration with program/project sponsors, assess whether the program/project achieved stated outcomes and identify opportunities for improvement for future similar program/projects.
- Provide leadership and assistance to business and project teams that require change management, prioritization, and risk/issue management support.
- Provide recommendations to key program stakeholders to resolve issues, improve execution, and improve outcomes.
- Coach and mentor project managers and Business Analysts.
- Fully responsible for definition, approach, facilitation, and satisfactory completion of assigned projects.
- Use strong consultation skills to understand needs, and verbal and written communication skills to influence decision-makers and project teams to achieve project and program success.
- Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes, working collaboratively to identify potential benefits and available options for consideration, and in defining acceptance tests.
- Collaborate with stakeholders across the college to prepare project proposals and business cases, including the desired outcomes to be achieved, critical business requirements, potential approaches, budgetary estimates, and strategic alignment.
- Ensure procurement requirements are accurate and comprehensive. Evaluate tenders based on specification and evaluation criteria, prepare acceptance documentation, and advise on contracts and service level agreements.
- Monitor and report on supplier performance and customer satisfaction, ensuring that vendor performance complies with contract terms. Engage with suppliers to resolve incidents, problems, or performance issues.
- Contribute to selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches. Manage scoping, requirements definition and prioritization activities for initiatives.
- Working in collaboration with stakeholders, recommend, tailor, and implement business process improvement methods and tools at the project and team level, contributing to definition of policies, standards, and guidelines for business process improvement.
- Provide advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. Manage reviews of the benefits and value of methods and tools, and recommend improvements.
- Create change management plans, considering IT, data migration, training and engagement activities, and any business activities required to integrate new processes or jobs into the "business as usual" environment.

**WHAT YOU BRING**
- Related university degree.
- Project Management Professional designation through the Project Management Institute, or equivalent, considered an asset.
- Change Management certification through PROSCI or CCMP is an asset.

**WHAT MAKES YOU A DIFFERENCE MAKER?**

As a difference maker you bring:

- Knowledge and experience in leading ERP initiatives is an asset.
- Demonstrated negotiation and communication skills to effectively p

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