Call Center Agent

3 weeks ago

Montréal, Canada Johnson Controls Full time

The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities while following standard operating procedures. This role requires heavy phone work as well as taking verbal instructions, typing, reading, speaking, and writing.

**How you will do it**:

- Resolve operational, customer service, and/or employee issues.
- Operate all call center equipment and peripheral equipment.
- Promote a positive customer service atmosphere.
- Initiate necessary action when irregular signals are received or trouble develops.
- Work with outside repair technicians, guards, etc. to ensure that signals are received properly and that circuits and signaling devices are restored to normal operation.
- Notify appropriate authorities and customers if an alarm signal is received.
- Must be able to adhere to standard operating procedures and special instructions.
- Respond quickly and precisely to incoming phone calls.
- Document all alarm activity and subscriber phone calls via PC and activity reports.
- Other duties as assigned.

**What we look for.**

**Required**:

- High School Diploma or GED.
- Bilingual in French and English.
- Call Center experience preferred. Security experience is also preferred

**Preferred**:

- Professional communication skills, both written and verbal.
- Intermediate computer knowledge including Microsoft Windows.
- Able to multi-task in a fast-paced work environment.
- Comfortable handling potential emergency situations.
- Able to type a minimum of 25 words per minute.
- Strong organizational skills, ability to multi-task, and detail orientation.

  • Call Center Agent

    3 weeks ago

    Montréal, Canada Johnson Controls Full time

    The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Equinox Marketing Services Full time

    **Equinox Marketing Services **is a cutting edge contact center located on Côte-de-Liesse in Montréal (QC). With over 25 years of business experience in the marketing industry, the company is an industry leader in telecommunications, sales and customer care. We are currently seeking FULL TIME Bilingual and English speaking **_Call Center Agents_** who are...

  • Call Center Agent

    1 week ago

    Montréal, Canada Equinox Marketing Services Full time

    **Equinox Marketing Services **is a cutting edge contact center located on Côte-de-Liesse in Montréal (QC). With over 25 years of business experience in the marketing industry, the company is an industry leader in telecommunications, sales and customer care. We are currently seeking FULL TIME Bilingual and English speaking **_Call Center Agents_** who are...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **Job Description**: **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role -...

  • Call Center Agent

    1 week ago

    Montréal, Canada Market Pulse Full time

    **Call Center Agent** Market Pulse - Montréal, QC **English **and **Bilingual (English and French) W**ork from Home Telephone Interviewers required. We do not do sales, collections or soliciting. **What’s unique in working with us?** **. **Comprehensive online paid training program with support to prepare you for the role - Flexible schedule, we...

  • Call Center Team Leader

    3 weeks ago

    Montréal, Canada Altasciences Full time

    Altasciences is a forward-thinking, mid-size contract research organization offering pharmaceutical and biotechnology companies a proven, flexible approach to preclinical and clinical pharmacology studies, including formulation, manufacturing and analytical services. For over 25 years, Altasciences has been partnering with sponsors to help support educated,...

  • Call Center Agent

    3 weeks ago

    Montréal, Canada Johnson Controls Full time

    The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities...

  • Call Center Agent

    3 weeks ago

    Montréal, Canada Johnson Controls Full time

    **Job Details** The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding...

  • Call Center Agent

    2 weeks ago

    Montréal, Canada Johnson Controls Full time

    **Job Details** The Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding...

  • Agent de Centre D'appel

    7 days ago

    Montréal, Canada Double Pizza Full time

    **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit et de jour. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à 1955 Ch. de la Cote de Liesse, Saint-Laurent, QC. _**Vaccination COVID-19 est...

  • Agent de Centre D'appel

    2 weeks ago

    Montréal, Canada Double Pizza Full time

    **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit (à partir de 16h), 3-5 shifts par semaine. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à Saint-Laurent, QC. **_Vaccination COVID-19 est...

  • Contract Outbound Call Center Agent

    2 weeks ago

    Montréal, Canada Computershare Full time

    **Voir version française plus bas** **Location**: Remote Hybrid** This position is a hybrid model for those that reside within commuting distance to 1500 Robert-Bourassa Blvd. Montreal, H3A 3S8 **We give you a world of potential** Are you a customer service professional looking for your next role? We have an exciting opportunity for someone to be a...

  • Agent, Call Center

    3 weeks ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Position Type**: Permanent, Full-time (37.5 hrs per week) **Shift type**: days, evenings, weekends, statutory holidays **Training**: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pm Air Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within...

  • Agent, Call Center

    4 weeks ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent, Call Center

    4 weeks ago

    Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    Position Type: Permanent, Full-time (37.5 hrs per week)Shift type: days, evenings, weekends, statutory holidaysTraining: Must be available for 6-12 weeks of full time training which runs from Monday to Friday, 9:00am - 5:00pmAir Canada Vacations is on the lookout for passionate individuals seeking a challenge and opportunity to grow within our company. As a...

  • Agent de Centre D'appel

    7 days ago

    Montréal, QC, Canada Double Pizza Full time

    **CECI N'EST PAS UN POSTE DE TÉLÉTRAVAIL. THIS IS NOT A REMOTE POSITION.** Double Pizza recherche des agents pour notre centre d'appel. Nous avons besoin des agents pour le shift de nuit et de jour. 20-30 heures par semaine. Les agents travailleront à notre bureau, situé à 1955 Ch. de la Cote de Liesse, Saint-Laurent, QC. _**Vaccination COVID-19 est...