Human Resources Service Consultant, Bilingual

14 hours ago


Montréal, Canada ADP Full time

**ADP is hiring an experienced Human Resources Service Consultant**. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

**Unlock Your Career Potential: Human Resources at ADP**. It's at the very core of what we do. Whether it's partnering with associates inside ADP or outside with our clients - you work across all HR disciplines - management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.

**Responsibilities**:

- Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
- Consistently monitor open client issues until successful completion, providing timely follow up. Quote the future resolution commitment to the client based on a clear evaluation of the open case.
- Handle critical and/or escalated client issues, which may require working directly with additional ADP Service hubs) to ensure client satisfaction. Use solid judgment and escalate resolvable or concerning issues to a higher level of support or to management as appropriate.
- Provide critical and accurate statutory information to clients in HR/Payroll areas, such as benefit administration. Use the various knowledge bases, resource materials and appropriate websites to locate answers and solutions for issues.
- Maintain appropriate records of client contact through the CRM (ie. Siebel) ensuring that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution.
- Continually upgrade knowledge and skill base relating to new product roll outs, existing products and statutory/legislative changes.
- Maintain the service organization's standards that are set by regional and corporate management regarding call and case handling (i.e. Adherence, Call Strategy, Case Activity, etc.)
- Participate in regional and ADP client retention efforts, including helping to identify clients-at-risk.
- Recommend software enhancements or product features and identifies client training opportunities if applicable.
- Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.
- May participate in developing documentation (i.e. Solutions, KnowledgeBase) and/or participate in User Group Meetings

**Qualifications**:

- Minimum 1 - 2 years' experience in Human Resources capacity
- ADP Product knowledge in WorkforceNow (WFN) is an asset
- Advanced Internet and MS Office Skills (Word/Excel) required
- Excellent customer service and communication skills (both verbal and written)
- English/French Bilingualism

**Attributes**:

- Ability to collaborate & work effectively within cross functional teams
- Ability to multitask, probe, analyze, and problem solve
- Detail oriented and ability to follow-through
- Ability to work independently, resourceful and be a strong team player
- Strong organization, time management and prioritizing skills

**Education**:

- Bachelor's Degree preferred or equivalent in HR experience
- HR Designation is an asset (CHRP)

**Note to Applicants**:
Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



  • Montréal, Canada SCI Shared Resources, LLC Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Responsible for managing the Human Resource and Payroll activities for assigned geographic area by implementation of Human Resource strategies to ensure the workforce is motivated, results driven and highly competent in their fields,...


  • Montréal, QC, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Montréal, QC, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Montréal, Canada Compass Group Full time

    You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...


  • Montréal, Canada Intact Full time

    Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...


  • Montréal, QC, Canada KP Tax Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais ou Français - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - Master's degree **Work setting**: - Consulting firm - Research and consulting firm - Accounting firm **Tasks**: - Administer staff consultation and grievance procedures - Plan, develop,...


  • Montréal, Canada Campus Support Full time

    **Position: Bilingual HR Generalist (French/English is a MUST)** **Location: Toronto, GTA, ON or Montreal, QC (On-site)** **Type: Full-time, Permanent** **Reports to: Senior HR Manager** **Work Hours: Regular 40 hours/week, Mon - Fri** **Salary: $70,000 - $80,000 per annum** **About the Role**: As a Bilingual HR Generalist, you will play a vital role...


  • Montréal, Canada WITH Hospitality Full time

    WITH Hospitality is an upcoming, innovative restaurant group looking to hire an ambitious and self-driven _**Human Resources Coordinator.**_ **SCHEDULE**: Full-time **STARTING SALARY**: $45,000 **PERKS**: - Discounts at ALL our restaurants (Ryu, Ayla, Livia Café, Sushi Dept, etc.) - Work from home 1 day a week - Manage your own department - Employee...


  • Montréal, Canada Intact Full time

    From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. In return, we’ll give you countless opportunities to...


  • Montréal, QC H3B 4C9, Canada Intact Full time

    Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._ - Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...


  • Montréal, Canada Kohl & Frisch Limited Full time

    Primary Role of This Position The HR Generalist plays a key role in supporting the day-to-day operations of the Human Resources department. This position encompasses a wide range of HR responsibilities, including recruitment, employee relations, benefits administration, and HR compliance. The HR Generalist serves as a point of contact for employees and...


  • Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/**Human Resource Information System Consultant**: - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software...


  • Montréal, Canada TalentTECH Full time

    **Implementation Consultant/Implementation Project Manager/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/Human Resource Information System Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor...


  • Montréal, Canada Cintas Full time

    **Requisition Number**: 138831 Cintas is seeking a Human Resources Manager II - Bilingual in English and French to oversee all general areas of human resources. Responsibilities include managing turnover, recruiting, payroll and benefits administration; driving positive employee relations; monitoring and ensuring compliance with the Company's legal...


  • Montréal, Canada VinFast Auto Canada Full time

    ABOUT VINFAST VinFast is one of the largest auto manufacturers in Southeast Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year. We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the...


  • Montréal, QC, Canada Canada Mortgage and Housing Corporation (CMHC) Full time

    **Job Requisition ID**: 10508 **Position Status**: Permanent Full Time **Position Type**: Hybrid **Office Location**: Montreal (QC); Ottawa (ON); Toronto (ON) **Travel Requirement**: Limited **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: CBC **Salary**: Our salaries generally range from $ 83038.35 to $ 103797.93 and are...


  • Montréal, QC, Canada CMHC Full time

    **Job Requisition ID**: 10508 **Position Status**: Permanent Full Time **Position Type**:Hybrid **Office Location**:Montreal (QC); Ottawa (ON); Toronto (ON) **Travel Requirement**: Limited **Language Designation**: Bilingual **Language Skill Levels (Read/Write/Speak)**: CBC **Salary**: Our salaries generally range from $ 83038.35 to $ 103797.93 and...


  • Montréal, Canada AutoCanada Inc. Full time

    **Human Resources Business Partner** **Toronto / Montreal** AutoCanada is looking for a Human Resources Business Partner responsible for providing people management support, advice, and consultative services in partnership with leaders and associates. This position provides expertise to our East and Central Region teams, including all levels of leadership,...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **Job Title**: Advisor, Human Resources **Department**: Human Resources **Position Status**: Permanent **Location**: Montreal (YUL) **Reporting Manager**: Director, Human Resources **Description**: - Excellent knowledge of best Human Resources practices in the areas of recruitment, performance management, employee benefits and compensation. - Identify...