Customer Success Representative

2 weeks ago

Edmonton, Canada Titan Logix Corp. Full time

The **Customer Success Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Customer Success Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to customer-facing support, the **Customer Success Representative** is a critical source of feedback on how Titan can improve our products and services to better serve the entire mobile liquid transportation market.

**Duties and Responsibilities**:

- Manage and maintain the service pipeline from call to resolution, using the Hubspot CRM to log, track, and resolve service tickets
- Escalate service tickets as needed to the relevant technical resources and advisors
- Document Customer Success processes and procedures in collaboration with the Customer Success Manager
- Collaborate with the Customer Success Manager, Marketing Manager and Product and Engineering teams to provide feedback and support on product training content for internal and external stakeholders.
- Gather and analyze customer service information, recommend and implement process improvements, as necessary, to provide the best overall customer experience
- Present service-related insights to the company at the monthly company meeting, including metrics on customer calls: common themes, feedback, and tickets
- Occasional scheduled on-call customer support required during evenings and weekends
- Provide back-up support to the Inside Sales function
- Some travel within Canada and the USA may be required

**Experience and Skillsets**:

- Post-secondary education in a relevant discipline
- 2-5 years experience in a customer-facing role, such as technical support, customer support, or inside sales.
- Document Control and/or Communications experience an asset
- Experience using a CRM or ticketing software platform, Hubspot considered an asset
- Experience using an ERP system an asset
- Experience assembling, repairing, or troubleshooting electronics considered an asset
- Experience in the trucking, liquid measurement, or Petrochemical industry is an asset
- Ability to manage multiple customer issues at once, prioritizing accordingly
- A self-starter, motivated and excited to collaborate on building training programs

**What will make us REALLY love you**:

- Interested in aligning with Titan’s corporate core values
- Organized, goal-oriented, self-starter, with a team focused mentality
- Excellent written and oral communication skills with the ability to produce clear documentation for both colleagues and customers
- Friendly, willing to collaborate with multi-disciplinary teams

**What you’ll love about us**

**Company Culture **- Titan’s culture is built on the foundation of our core values - _Collaboration_, _Innovation, Curiosity, _and _Accountability. _And we also know how to have fun, with weekly clashes, winter and summer Olympics, and employee recognition events.
**Work/Life Balance **- 3 weeks holidays to start, flex days, and work that stays at work
**Career Growth Opportunities** - This is an exciting time to be a part of the Titan team. We are growing in the mobile liquids measurement industry, building on a foundation of proven success.
**Great Benefits **- Titan offers attractive medical benefits for employees and their families, paid time off, flex days, and annual performance reviews.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

  • Customer Success Representative

    4 weeks ago

    Edmonton, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Customer Success Representative

    2 weeks ago

    Edmonton, Alberta, Canada Jobber Full time

    Does your definition of success mean empowering others?:Then you should consider joining Jobber We're looking for a Customer Success Representative to be part of our Customer Success department.Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to...

  • Customer Success Representative

    1 month ago

    Edmonton, Canada Jobber Full time

    Does your definition of success mean empowering others? Then you should consider joining Jobber! We’re looking for a Customer Success Representative to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Customer Success Representative

    2 weeks ago

    Edmonton, Alberta, Canada Jobber Full time

    Does your definition of success mean empowering others? Then you should consider joining Jobber We're looking for a Customer Success Representative to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Digital Customer Success Representative

    3 weeks ago

    Edmonton, Canada Lift Interactive Full time

    Pattison Media is looking for a passionate **Digital Customer Success Representative** to join us in a vital, client-facing role with our partner, Lift Interactive & Nimble Digital. You will have an insatiable appetite for digital marketing and the unique ability to work effectively amongst multiple teams. You will have a little or a lot of knowledge about...

  • Customer Care Lead

    2 weeks ago

    Edmonton, Alberta, Canada Epiroc Customer Center Full time

    _Customer Care Lead - Edmonton, AB_RESPONSIBILITIES:Provide technical/commercial parts support to our customersHandle incoming calls related to consumables, parts, service and equipment prices and delivery of ordersRespond to inquiries of stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances,...

  • Customer Success Team

    2 weeks ago

    Edmonton, Canada Cansel Full time

    Who we are? Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. Position Summary At our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. In this role, you will... -...

  • Customer Success Manager

    4 weeks ago

    Edmonton, Canada Samdesk Full time

    We’re looking for a Customer Success Manager to join our growing team. If you love a challenge and enjoy working in a dynamic environment, helping to ensure some of the worlds largest brands have the best experience possible as samdesk customers - this is a career defining role. **Who we are** Samdesk is a global disruption monitoring tool that delivers...

  • Customer Success Team

    2 weeks ago

    Edmonton, Alberta, Canada Cansel Full time

    Who we are?Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.Position SummaryAt our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties.In this role, you will... Maintain...

  • Manager-customer Success and Operations

    3 weeks ago

    Edmonton, Canada Vanmok Leak Detection Technologies Inc Full time

    Vanmok seeks a **Manager-Customer Success and Operations** to spearhead customer success and client relationships. This individual will collaborate closely with the Management and technical team to strategize, develop, and oversee customer related projects execution. **Key Qualifications** - Bachelor’s Degree from a 4-year institution, preferably in...

  • Customer Success Team

    1 month ago

    Edmonton, Canada Cansel Full time

    **Who we are?** Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability. **Position Summary** At our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties. **In this role,...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Canadian National Railway Full time

    **Role** The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue. The Customer Service Representatives are part of the customer team,...

  • Customer Service Representative

    50 seconds ago

    Edmonton, Canada Canadian National Railway Full time

    **Role** The Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue. The Customer Service Representatives are part of the customer team,...

  • Customer Care Representative

    6 days ago

    Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta,...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Canadian National Railway Full time

    RoleThe Customer Service Representative operates as a professional in a call center environment. Working to enable rail service, the SDR ensures that CN meets the needs of our customers by maximizing operational efficiency and flexibility, minimizing cost and protecting revenue.The Customer Service Representatives are part of the customer team, taking...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Canada Carmichael Engineering Ingénierie Carmichael Full time

    With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Carmichael is a place where your experience will be valued and...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Service Representative

    1 month ago

    Edmonton, Alberta, Canada Fine Sight Solutions Full time

    Our Customer Service Representatives (CSR) are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance. Upon joining our goal-driven, energetic team, the Customer Service Representative (CSR) will receive two weeks of intensive hands-on training to become a resident expert...

  • Customer Care Representative

    3 weeks ago

    Edmonton, Canada PRIMED MEDICAL PRODUCTS INC. Full time

    Position Title**:Customer Care Representative** Position Type**:12 month contract** Division**:Operations** Location**:Edmonton**, **Alberta** Start Date**:Immediate** **Protecting 100 million people every day from harmful substances and infectious disease.** PRIMED Medical Products is looking for a Customer Care Representative for a 12-month maternity...

  • Customer Service Representative

    1 month ago

    Edmonton, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...