Customer Care Representative

6 months ago

Edmonton, Canada Champion Petfoods Full time

**Changing the World, One Kibble at a Time**

Champion Petfoods is expanding We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company.

Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta, Canada, Champion - with its ORIJEN® and ACANA® brands - is a key player in the global premium pet food industry. Our purpose, **_To Earn Pet Lover Trust Every Day so Pets Thrive for a Lifetime_**,** provides the foundation for our highest aspirations as a company. Being a partner to the communities that surround us - and the environment that sustains us - are top priorities.

We would love to hear from you if you are passionate about personal and professional growth and see yourself as a key player contributing to our continued success as an award-winning company.

**Here’s the Scoop - **Summary**

The Customer Care Representative’s primary responsibility is to provide a positive memorable experience to every business contact encountered, both internally with relevant corporate departments and externally with distributors, retailers and Pet Lovers who feed their pets ACANA and ORIJEN. Champion’s Customer Care Representatives are entrusted with the education of Pet Lovers in regard to our company and brands, and is required to liaise with Research & Innovation and Quality Assurance teams to troubleshoot problems, suggest appropriate diet solutions and to provide nutritional information.

This position is key to providing consumers with peace of mind and building trusted relationships with Pet Lovers worldwide. The Customer Care Representative works a hybrid schedule from home and out of our corporate office in South Edmonton, and reports to the Supervisor, Customer Care.

**What a typical day looks like**:

- Commit to providing each contact with a positive, memorable experience; offering professional empathetic customer service that is knowledgeable, timely, friendly and caring.
- Follow SQF protocols for documenting and reporting customer concerns to Quality Assurance, providing information and resolution in accordance with Champion’s Standards.
- Work with the Customer Care team to meet annual performance objectives, meeting personal goals that support these objectives and reporting on progress in group meetings.
- Develop and maintain effective and timely communication practices with the Customer Care Manager in order to provide information for relevant reports.
- Conduct relevant research as required and requested by Customer Care Team Supervisor or Manager.
- Draft documentation and/or prepare statistical reports, as required or requested.
- Develop and demonstrate awareness of inquiry trends in order to prepare or update standard answers and FAQ’s.
- Promote and support compliance with established Customer Care standards and assist in fostering a strong team support system by developing strong inter-relationships across corporate departments.
- Develop awareness and understanding of corporate policies, practices and procedures as they relate to health and safety and to the environment and commit to personal compliance with same.
- Perform other duties as required and requested.

**What are we looking for?**
- High School Diploma or GED is required; a Certificate or Diploma in a related field is preferred.
- Experience with analyzing and resolving customer service and client issues.
- Ability to develop and maintain lasting relationships with corporate departments, key business partners, and with customers.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Animal nutrition experience with a technical background would be considered an asset.
- Strong focus on customer service, with demonstrated ability to deal with people sensitively, tactfully, diplomatically and professionally at all times.
- Self-directed, with ability to work successfully both independently and within a team environment.
- Proven data entry, data editing and typing skills, with attention to detail in all areas of work.
- Extremely strong and effective communication skills, both verbal and written, and strong interpersonal skills with ability to develop and maintain successful working relationships with diverse groups.
- Fluent in English, both written and spoken, French fluency a strong asset
- Ability to respond quickly in a dynamic and changing environment.
- Professional appearance and manner.
- Ability to co-ordinate and organize meetings, exhibits and other events.
- Love for animals
- Overtime and weekend work as required.

**What can you expect from Champion?**
- **Safety**: a strong commitment to ensure all people are provided with a safe, healthy and respectful environment.
- **Earnings**: Competitive Wages that give financial peace of mind, RRSP with Company, and donation matching.
- **Industry Competitive Benefits**: Medical, D

  • Customer Care Representative

    6 months ago

    Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in Alberta,...

  • Customer Care Representative

    6 months ago

    Edmonton, Canada Sonova Full time

    Edmonton, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...

  • Customer Care Representative

    7 months ago

    Edmonton, Canada Sonova Full time

    Edmonton, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! **Who we...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Gilgal Child Care Centre & OSC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Gilgal Child Care Centre & OSC. In this role, you will be the first point of contact for clients and visitors, providing exceptional customer service and support.Key ResponsibilitiesGreet and Assist: Greet people warmly and direct them to the relevant contacts or...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Parkland Respiratory Care Full time

    Parkland Respiratory Care has been proudly serving the respiratory needs of Albertans for over 39 years. Parkland Respiratory Care has built its business based on the core values that include a strong commitment to outstanding care, integrity, reliability, accuracy, and prompt professional service. We are committed to providing the highest quality of care to...

  • Customer Service Representative

    4 weeks ago

    Edmonton, Alberta, Canada Gilgal Child Care Centre & OSC Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Gilgal Child Care Centre & OSC.About the RoleThis is a permanent, full-time position with 35 hours per week. We offer a competitive salary and benefits package, including opportunities for professional growth and development.The successful candidate will have...

  • Customer Care Representative, Bilingual French

    3 months ago

    Edmonton, Canada Champion Petfoods Full time

    **Changing the World, One Kibble at a Time** Champion Petfoods is expanding! We are excited to announce we are looking for a Bilingual Customer Care Representative to join our rapidly growing company. Champion Petfoods is an award-winning pet food crafter with a reputation of trust spanning 35+ years. From our humble beginnings, founded in a small town in...

  • Customer Care Representative

    7 months ago

    Edmonton, Canada ATCO Ltd. Full time

    **Position Summary**: - Always there. Anywhere. _That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise, and we have the courage to do the right thing, even when it’s hard. We take pride in...

  • Customer Care Representative

    2 weeks ago

    Edmonton, Canada Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Customer Care Representative

    2 weeks ago

    Edmonton, Canada Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Customer Care Representative

    2 weeks ago

    Edmonton, Canada Equitable Bank Full time

    Join a ChallengerBeing a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Client Care Representative

    6 months ago

    Edmonton, Canada Priority Care Call Full time

    Priority Care Call provides a reliable and cost effective Emergency Alarm Systems for Seniors and people with disabilities. Care Call wants to provide our clients with the best possible service at the lowest cost. Care Call is searching for a mature person to provide excellent customer service by installing Personal Emergency Response Systems in and around...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Weed Patrol Lawn Care Full time

    **If you would like the challenge and the reward of being part of an expanding small business, then this is the role for you!** **Weed Patrol Lawn Care has over 30 years of experience keeping lawns weed-free and green in the Edmonton area**. We specialize in lawn care services from fertilizer and weed control to deep core aeration and over-seeding. We are...

  • Customer Care Representative

    6 months ago

    Edmonton, Canada Victaulic Full time

    **Job Title**:Customer Care Representative** **Location: Edmonton, AB (FULLY ON-SITE)** **Job summary** **Core responsibilities**: - Process customer orders on web based and BPCS (AS400) system. - Respond to internal and external customer inquiries in a timely manner. - Expedite and source product to ensure that customer requirements are met. - Deliver...

  • Customer Care Representative

    2 weeks ago

    Edmonton, AB, Canada Equitable Bank Full time

    Join a Challenger Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing...

  • Customer Success Representative

    6 months ago

    Edmonton, Canada Titan Logix Corp. Full time

    The **Customer Success Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Customer Success Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to...

  • Customer Service Agent

    6 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Trail Tire Auto Centers Full time

    Trail Tire Supply is a regional tire wholesaler based in Western Canada. We are rapidly growing, and we are currently seeking a talented and dedicated Customer Service Representative to join our team in Edmonton, AB. As a Customer Service Representative, you will be responsible for providing outstanding service to our clients and ensuring that all their...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Independent Jewellers Full time

    **Customer Service Representative** - Independent Jewellers - Edmonton_ Do you enjoy talking to people, solving problems and working as part of a great team? We currently have a role available in our fabulous stand-alone store in the west end. Our local family business has been helping customers in the Edmonton area with all their jewellery-related needs...