Customer Success Team

7 months ago

Edmonton, Canada Cansel Full time

**Who we are?**

Helps clients capture, transform and manage data leading to increased field to finish efficiency and profitability.

**Position Summary**

At our Edmonton location, the Customer Success Representative is also responsible for day-to-day operations of the branch and will be required to perform shipping and receiving duties.

**In this role, you will...**
- Maintain a positive, empathetic and professional attitude with customers at all times.
- Respond promptly, accurately and efficiently to customer inquiries.
- Prompt follow up with clients and maintain constant communication around pending orders (purchases, rentals, repairs).
- Learn the Cansel product portfolio and become an expert at suggesting appropriate measurement instruments, survey accessories, construction field supplies, wide format media and ink.
- Suggest alternative products to rapidly respond to customer needs.
- Create sales orders in SAP and follow order workflow internally (order management, rental contracts, and repair orders).
- Keep records of customer interactions, transactions, and comments in our CRM - Salesforce.
- Management of the store showroom (product promotions, product showcase).
- Ship and receive all parts and materials as required.
- Maintain inventory of incoming, stored, and outgoing goods, as well as current space available.
- Contact carrier representative to obtain quotes, make arrangements, and to issue

documentations and instructions for shipping and delivery of materials.
- Update status of inbound and outbound orders in ERP system.
- Maintain inventory of incoming, stored, and outgoing goods, as well as current space available.

**About you...**
- Passionate about customer satisfaction, demonstrated through past work and personal experiences.
- Genuine interest in understanding and helping Cansel clients with their needs.
- Strong ability to work with technology and to learn new skills (computers, SAP,

measurement devices, Cansel e-commerce store, etc.).
- Either experience as a technical surveyor or any related survey experience (office data processing, survey equipment management, grade checking).
- And/or experience with and interest for measurement instruments, survey accessories and construction field supplies / safety supplies.
- And/or experience with and interest for wide format printing consumables (media and ink).

**Why choose us?**

In addition to the strong growth culture of the company, Cansel offers:

- Competitive compensation package.
- Uncapped Commission incentives for the sales team.
- Flexible extended health and dental benefits program.
- Group Life, Short term Disability, Long Term Disability, AD&D, and Critical Illness Insurance
- Access to on-line pharmacy
- Company vehicle program for Sales Reps.
- Employee Referral Program.
- Book Club program (we will buy any book that you feel would be beneficial to assist in your professional development).
- Free access to our online courses database.
- Exclusive discount offers on shopping, sports, movies, travels and more through Perkopolis.
- Preferred rates on some gym memberships.
- Preferred rates on personal insurance.
- Generous long service reward program.

Cansel is proud to be an equal opportunity employer and of the broad diversity of its employees.

All qualified applicants will receive equal consideration for employment regardless of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, or age.

  • Customer Success Representative

    7 months ago

    Edmonton, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Customer Success Specialist

    3 hours ago

    Edmonton, Canada IronSight Full time

    IronSight is currently looking for a **Customer Success Specialist** to join its Customer Success team. In this role, you’ll: - Support the Customer Success team through Discovery, Onboarding, and Relationship Management activities for new and existing clients - Collaborate within Customer Success and across the company to support continuous improvement...

  • Customer Success Representative

    6 months ago

    Edmonton, Canada Titan Logix Corp. Full time

    The **Customer Success Representative** is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The **Customer Success Representative** is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to...

  • Customer Success Representative

    3 months ago

    Edmonton, Canada Hot Oven Bakery Full time

    **Job Summary** The Customer Success Manager will be responsible for ensuring the success and satisfaction of our clients by building strong relationships, providing support, and driving value through our products or services. **Duties**: - Develop and maintain strong relationships with customers to understand their needs and ensure their success - Serve...

  • Customer Success Manager

    7 months ago

    Edmonton, Canada Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Customer Success Advocate

    1 week ago

    Edmonton, Alberta, Canada Aventura Marketing INC Full time $40,000 - $55,000

    Aventura Marketing INC has been recognized for its exceptional growth, earning awards as Canada's Fastest Growing Company and a Great Place To Work for Today's Youth 2024.We're seeking a highly motivated Sales Representative to contribute to our team's success. This full-time position involves executing a direct sales campaign for the continent's largest...

  • Customer Success Manager

    6 months ago

    Edmonton, Canada Arctic Glacier Canada Inc. Full time

    **Customer Success Manager - **Remote** **_ Job Description_**_:_** Reporting to the Area Vice President, this position is responsible for managing all aspects of the sales and marketing activities within the Central and Northern California region including; maintaining existing customer accounts, pursuing new customer accounts, and building relationships,...

  • Customer Success Specialist

    6 months ago

    Edmonton, Canada NAIT (Northern Alberta Institute of Technology) Full time

    **Please Note**: This competition is limited to current salaried NAIT staff. This position also provides a consultative sales element with each direct customer exchange and lead generation. It offers the chance to delve into customer issues and engage in post-interaction follow-up, fostering customer relationships that revolve around delivering the ideal...

  • Customer Success Specialist

    7 months ago

    Edmonton, Canada NAIT Full time

    **Please Note: This competition is limited to current salaried NAIT staff.** This position also provides a consultative sales element with each direct customer exchange and lead generation. It offers the chance to delve into customer issues and engage in post-interaction follow-up, fostering customer relationships that revolve around delivering the ideal...

  • Customer Success Manager

    4 weeks ago

    Edmonton, Canada Salus Full time

    **Who's SALUS?** At SALUS, we spearhead a safety revolution in the construction and labor industries with our advanced SaaS platform. Designed to digitize safety workflows, our platform combines a web app for real-time operational monitoring with powerful reporting capabilities, alongside a mobile app optimized for high adoption among field-level...

  • Digital Transformation Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Microsoft Canada Full time

    Job Title: Digital Transformation Specialist - Customer SuccessAbout Us: Microsoft Canada is committed to empowering our customers to achieve their digital transformation goals. Our team of experts is dedicated to helping businesses like yours leverage the power of Microsoft Cloud solutions and support offerings.Role Overview: As a Digital Transformation...

  • Customer Service Representative

    6 months ago

    Edmonton, Canada Team Auctions Ltd Full time

    Customer Service Representative We're growing! Exciting opportunity to become part of the TEAM. Customer Service Representative Job Responsibilities: - Serve customers by providing information and resolving problems. - Answer questions and assist customers with creating and maintaining online accounts. - Accept Auction consignments and assist customers...

  • Customer Success Coordinator

    6 months ago

    Edmonton, Canada Smile Innovations Group Full time

    **ABOUT PIONEER DENTAL LAB** As a cutting-edge dental laboratory located in Edmonton, Alberta, we are an industry leader setting ourselves apart from the competition, by delivering valuable technical expertise and service excellence to our clients. Experienced with the latest materials and techniques, all aspects of CAD/CAM technology, advanced esthetic...

  • Customer Success Business Development Representative

    2 weeks ago

    Edmonton, Alberta, Canada Rentokil Initial Full time

    Build a Thriving Career in SalesRentokil Initial is committed to helping you succeed and grow. As a Customer Success Business Development Representative, you will be the face of our company, connecting with customers to understand their needs and provide tailored solutions.About Rentokil InitialThe world's largest pest prevention provider and third-largest...

  • Customer Success Manager

    2 weeks ago

    Greater Edmonton Metropolitan Area, Canada Enriched Academy Full time

    CSM – Customer Success Manager  Who We Are  Our mission is to "make financial freedom accessible to everyone”, and our specialty is making personal financial management education entertaining and easy to implement. We take deliberate actions to find the latest trends in engagement, education tools, and seek to reach every audience member through our...

  • Customer Success Manager

    2 weeks ago

    Greater Edmonton Metropolitan Area, CA Enriched Academy Full time

    CSM – Customer Success Manager Who We Are Our mission is to "make financial freedom accessible to everyone”, and our specialty is making personal financial management education entertaining and easy to implement. We take deliberate actions to find the latest trends in engagement, education tools, and seek to reach every audience member through our...

  • Customer Success Manager

    2 weeks ago

    Greater Edmonton Metropolitan Area, Canada Enriched Academy Full time

    CSM – Customer Success Manager  Who We Are  Our mission is to "make financial freedom accessible to everyone”, and our specialty is making personal financial management education entertaining and easy to implement. We take deliberate actions to find the latest trends in engagement, education tools, and seek to reach every audience member through our...

  • Customer Success Manager/trainer

    6 months ago

    Edmonton, Canada McKesson Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Dispatch & Customer Success Professional

    6 months ago

    Edmonton, Canada Go Coach Charters Full time

    This position encompasses three core responsibilities: 1. Customer Service: - Generating quotes, preparing invoices, and efficiently handling payment processing. - Communicating trip details to the company's bus operators. 2. Social Media: - Updating and maintaining engaging content on the company's Facebook and Instagram profiles. - Proactively...

  • Program Success Manager

    6 months ago

    Edmonton, Canada Drivewyze Full time

    **About us**: Drivewyze is more than just a tech company - we are a connected truck solutions leader that is revolutionizing safety and sustainability in commercial vehicle transportation. We are committed to bettering the experience of drivers, fleets, and public agencies towards a vision of zero crashes, zero fatalities and a sustainable transportation...