Manager, IT Infrastructure

2 weeks ago

Scarborough, Canada Atlantic Packaging Products Ltd Full time

**OVERVIEW**:
From corrugated packaging, paper bags, retail displays, pre-print, supply and inventory management, paper mills and recycling, Atlantic is strategically positioned to provide customers with a total packaging solution.

**THE OPPORTUNITY**:
We are seeking a highly skilled and experienced IT Infrastructure Manager to oversee and manage the corporate-level IT infrastructure operations at Atlantic Packaging. As the IT Infrastructure Manager, you will play a critical role in ensuring the reliability and performance of our information systems and network infrastructure. You will lead a team of IT professionals responsible for supporting and maintaining the company's technology infrastructure.

**RESPONSIBILITIES**:

- Infrastructure Strategy: Develop and execute the strategic roadmap for the company's IT infrastructure, aligning it with business objectives and future growth plans.
- Infrastructure Management: Oversee the day-to-day operations, maintenance, and support of the company's network infrastructure, servers, storage systems, data centers, and telecommunications systems.
- Team Leadership: Manage and lead a team of IT professionals, providing guidance, mentoring, and support to ensure efficient and effective infrastructure management.
- System Performance and Reliability: Monitor and optimize the performance and availability of the IT infrastructure, implementing proactive measures to identify and resolve potential issues.
- Vendor Management: Collaborate with vendors and service providers to evaluate, select, and implement IT infrastructure solutions, ensuring cost-effectiveness and quality.
- Disaster Recovery and Business Continuity: Develop and maintain comprehensive disaster recovery and business continuity plans to minimize the impact of potential disruptions.
- Budgeting and Cost Control: Plan and manage the IT infrastructure budget, ensuring cost-effective utilization of resources and alignment with business priorities.
- Project Management: Lead infrastructure-related projects, including upgrades, migrations, and system integrations, ensuring timely delivery and adherence to project goals.
- Stakeholder Collaboration: Collaborate with key stakeholders across departments to understand their technology needs, provide technical guidance, and support their business objectives.

**ROLE REQUIREMENTS**:

- Bachelor's degree in computer science, information technology, or a related field (Master's degree preferred).
- Proven experience 7 + years in IT infrastructure management, preferably at the corporate level.
- Strong knowledge of networking, server infrastructure, storage systems, and telecommunications.
- Experience in managing and leading a team of IT professionals.
- Understanding of security best practices and regulatory compliance requirements.
- Proficiency in project management methodologies and tools.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks, manage multiple projects, and meet deadlines.
- Industry certifications such as ITIL, CISSP, or PMP are a plus.

**COMPETENCIES**:
**Customer Focus** - Personally demonstrates that external and internal customers are a high priority. Identifies customer needs and expectations and responds to them in a timely and effective manner. Anticipates and prevents delays or other things that can adversely affect the customer. Keeps customers informed about the status of pending actions and audits customer satisfaction with products or services.

**Decision Quality** - Gathers enough information to allow a pragmatic assessment of risks and benefits of alternative approaches in any decision. Stays focused on objectives and considers both the short-term and longer-term impact of decisions and keeps objectives in mind throughout the process. Communicates the impact and implications of decisions. Completes the appropriate level of due diligence required to make a quick, accurate decision.

**Drive for Results** - Achieves results within established timelines. Understands and demonstrates that intentions, activities and results are not the same. Pursues everything with energy, drive, and a need to finish; does not give up before finishing, even in the face of resistance or setbacks; consistently challenges self and others for results.

**Leadership** - The expectation of leadership is not reserved solely for only those who are in positions of authority, but from all employees. They demonstrate high integrity and are motivated by wanting to make a real difference to people by delivering a high-quality service for their customer and the organization. In positions of authority they: invest in development for the right people and identify and develop future leaders, and coach and provide candid feedback to others. They are visible and they model behaviors, competencies and values expected and inspire others to undertake challenging tasks and projects.

**Teamwork** - Is

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