Enterprise Account Executive

7 months ago

Toronto, Canada SysAid Technologies Full time

SysAid, a pioneering SaaS firm in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.

SysAid is seeking a proactive and relationship-driven Enterprise Account Manager to spearhead growth initiatives within our enterprise client network. Your primary responsibility will be identifying opportunities for expansion, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth. Collaborating closely with the Customer Success Manager, you will strategically plan and execute initiatives aimed at generating revenue and fostering long-term partnerships.

**Requirements**:

- Cultivate relationships with existing Enterprise clients.
- Innovatively enhance expansion performance through creative strategies.
- Create and deliver compelling product and service presentations to existing customers.
- Stay abreast of industry trends to continually refine your understanding of our customer’s businesses and SysAid’s products and services.
- Opportunity Identification: Proactively identify growth opportunities within SysAid's enterprise customer base, leveraging existing relationships and industry insights.
- Relationship Building and Mapping: Nurture and strengthen relationships with current contacts, utilizing these connections to build a broader network that facilitates account growth.
- Collaborative Strategy: Work hand in hand with the Customer Success Manager, the wider business and manage internal resources to strategize and plan the expansion of accounts, aligning efforts to drive revenue generation.
- Understand complex customer requirements on both a business and technical level.

**Qualifications**:

- 5+ years of quota-carrying SaaS/B2B software sales experience with a track record of quote achievement.
- 1-2+ years experience in Artificial Intelligence sales (desirable)
- Proficiency in multi-stakeholder, $100k+ ARR SaaS sales, and contract negotiation.
- Experience managing the sales cycle from business champion to the C-Level.
- A willingness and ability to travel up to 25% of the time.
- Strong analytical skills and exceptional communication abilities.
- A high degree of self-motivation, resilience and a collaborative mindset.
- A strong presence on the phone and remote web sessions (Demo).
- Ability to multi-task, prioritize and manage time effectively.

**Key Performance Indicators (KPIs)**:

- Exceed monthly and annual quotas.
- Generate a pipeline of opportunities.
- Ability to close complex, multi-stakeholder deals with an ARR of $100k or higher.
- Effectively plan and execute sales strategies.
- Commitment to continuous learning and professional growth.

**Competencies**:

- Strategic planning and execution
- Customer service excellence
- Expertise in complex B2B sales
- Strong analytical skills
- Technical proficiency
- Organizational prowess
- Exceptional interpersonal skills

**Tools and Technology**:

- CRM proficiency
- Sales Engagement tools
- Data Enrichment skills
- Intent/Account-Based Marketing (AMB) tools
- Conversational Intelligence tools
- Office Suites
- Conferencing proficiency

**Company Culture**:

- An entrepreneurial spirit and results-oriented mindset.
- A fast-paced work environment where mutual support is integral.
- A data-driven approach to decision-making.
- A collective mission to revolutionize ITSM with AI.

**Career Development**:

- A clear path for advancement in various markets and verticals.
- The opportunity to explore a structured sales management training career track.

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