Business Development Manager, Automotive Services

4 weeks ago

Ottawa, Canada CAA North & East Ontario Full time

**Job Title: Business Development Manager, Automotive Services**

**Term: Full-Time, Permanent**

**Location: HYBRID: Work-From-Home / 1031 Bank St. Ottawa, ON**

**Job Summary**:
Reporting to the VP. Automotive & Mobility Services, the Business Development Manager supports the administration, development, expansion, and ongoing operations of our new Pit Crew program. They play a critical role in ensuring the seamless and exceptional delivery of third-party automotive service providers, ensuring they deliver high-quality services that align with CAA's reputation and commitment to member satisfaction.

The Business Development Manager directs Clerical Operations, including administrative tasks and Member record-keeping. They ensure accurate and up-to-date record-keeping of contractor payments, Member reimbursements, Reciprocals, and Member requests. Through involvement in public awareness programs, the Business Development Manager promotes CAA Automotive Services and its offerings, representing the organization at events and in media interviews, fostering positive relationships with Members and the community.

The Business Development Manager collaborates with internal stakeholders to develop and implement efficient operational processes, workflows, and procedures to streamline service delivery and maximize productivity. They conduct regular audits and inspections of Approved Auto Repair (AAR) centres, assessing compliance with established standards.

The Business Development Manager supports the management of operational budgets and allocation of resources to optimize service delivery. Leveraging data analysis and performance metrics, they identify areas for improvement and support data-driven decision-making. When directed, the Business Development Manager supports the administration of CAANEO Fleet Operation and 3rd Party Fleet Operators, maintaining operational efficiency, service excellence, safety, and Member satisfaction.

**Responsibilities**

Product Strategy and Operations (Pit Crew):

- Develop and maintain a realistic product road map. Create and prioritize the product roadmap defining clear objectives, timelines and milestones.
- Continue to source new providers for current and future services in CAANEO’s territory.
- Cultivate long-term relationships with the 3rd Party Automotive Services Providers.
- Create new business lines inside and outside of Automotive Services.
- Collaborate with 3rd Party Automotive Service Providers to enhance service offerings and alignment with CAA's standards. Ensure that third-party automotive service providers deliver high-quality services that align with CAA's reputation and commitment to member satisfaction.
- Conduct regular inspections and quality assessments to uphold the standards set by CAA and meet Member expectations.
- Develop and implement a comprehensive network strategy for 3rd Party Service Providers. Work with the team to establish a strong network of providers to enhance service coverage and ensure a prompt response to member requests.

Public Relations and Events:

- Support public awareness programs to promote CAA Automotive Services and its offerings.
- Collaborate with marketing teams to develop effective communication strategies, including public service announcements, media interviews, and other awareness campaigns.
- Participate in public events, media interviews, and community outreach activities to promote CAA's automotive services and foster positive relationships with Members and the community.

Data Analysis and Performance Improvement:

- Develop and track key performance indicators to measure the success and effectiveness of 3rd Party Automotive Service Providers (Pit Crew), Dispatch Operations, and Clerical Operations.
- Utilize data analysis and performance metrics to identify trends, opportunities, and areas for improvement within Automotive Services. Implement data-driven strategies to optimize service delivery and enhance member satisfaction.
- Analyze service performance data, member feedback, and other relevant metrics to make informed decisions and drive continuous improvement.
- Implement data-driven strategies to enhance service delivery and member experience. Use data insights to optimize processes, improve service quality, and elevate Member satisfaction.

Market Research and Analysis:

- Conduct research and analysis on industry trends, customer preferences, and emerging technologies in the automotive service sector.
- Identify growth opportunities and areas for innovation within CAA Automotive Services
- Stay abreast of industry advancements and best practices to drive continuous improvement.

Clerical Operations:

- Lead and inspire a diverse team of employees within a unionized workforce.
- Conduct regular team meetings, provide feedback, and implement training programs to enhance staff skills and knowledge.
- Manage Clerical Operations, including administrative tasks and member record-keeping. Ensure accurate and u

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