Assistant Manager

6 months ago


Niagara Falls, Canada Goodwill Industries Niagara Full time

**Responsible for**:

- Day to day operations of the retail store when the store manager is not present including but not limited to:

- Implementing & maintaining process relative to the operation of the retail store
- Responsible for the direct supervision and direction of the store staff, including training, evaluating, and disciplining employees.
- Addressing complaints, resolving problems, promoting teamwork, and supporting communication by holding monthly staff meetings.
- Balancing staff needs and assuring levels are sufficient to support operations.
- Ensuring compliance with established security, sales, money handling, and record-keeping procedures and practices (banking, benchmarks, cash balancing).
- Responsible for achieving production and store targets.
- Ensuring steady and sufficient flow of merchandise to storefronts to maintain sales expectations.
- Ensuring the highest standard of customer service by training staff to implement our positive customer service policy.

**Other Necessary skills/Requirements**:

- Excellent customer service, interpersonal, and communications skills.
- Excellent organizations skills.
- Able to train and coach effectively with a diverse workforce.
- Intermediate computer skills.
- Own transportation and valid driver's license an asset.
- Retail Management experience an asset.

**Physical Requirements**
- Constant standing/walking
- Frequent stooping, kneeling, and reaching.
- Occasional lifting or carrying up to 50 lbs.
- Occasional ascending or descending ladders, stairs, ramps.

Pay: $20.20 per hour

Expected hours: 37.5 per week

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Experience**:

- Supervising: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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