Assistant General Manager

7 months ago

Niagara Falls, Canada Emerald Retirement Residence Full time

Join our Hospitality Team

**Reports to**:General Manager/Designate

**Qualifications**:
1. Retirement Management or equivalent knowledge with relevant experience.

2. Previous managerial experience in a retirement home setting, preferably a retirement home or

equivalent knowledge with relevant experience.

3. Empathy for and understanding of the needs of the elderly and/or mentally/physically disabled.

4. Ability to relate to all levels of staff, the residents and their families with a high degree of

patience, tolerance and confidentiality.

5. Initiative, good judgement and leadership abilities, supervisory capabilities.

6. Good communication skills; both oral and written. Good public relation skills.

7. Ability to develop and implement budgetary guidelines for all department.

1. Experience in developing and implementing sales and/or marketing plans, public and

community relations campaigns and special events.

2. Experience in developing and managing budgets.

3. Knowledge of and experience in the seniors’ market, public health sector and private health

sector.

4. Experience in event planning.

5. Experience with Customer Relationship Management systems.

8. Working knowledge of the following legislation:
i. The Employment Standards Act

ii. Residential Tenancies Act

iii. The Worker's Compensation Act

iv. Occupational Health and Safety Act

v. The Coroner's Act Labour Relations Act

vi. Retirement Homes Act

vii. The Public Health Act

**Physical Demands**:
1. Sitting for extended periods at a desk for computer/typing work

2. Standing for extended periods of time as required

3. Walking short distances and up/down staircases

4. Typing and/or use of a computer keyboard proficiently

5. Pulling/pushing/lifting to open and/or relocate binders, carts, etc. up to 10lbs

6. Reading/seeing documentation both in paper format and on a computer screen for extended

periods of time

7. Hearing differences in phone ring tones and/or in fire system horns or alerts for emergency

response purposes

8. Speaking/communicating in front of audiences and with individuals who may have impairments

and disabilities

**Responsibilities**:
1. Fostering the development of a quality culture that shapes the values, beliefs and actions of all

2. Oversee Maintenance & outside contractors

3. Administer, coordinate and direct all activities of the residence, including the management of

human, physical and financial resources.

4. Ensure the provision of high quality care for residents and resident satisfaction.

5. Maintain confidentiality of all financial, personnel and resident data.

6. Be knowledgeable of and practise residence's fire and safety programs

7. Manage residence in accordance with legislative requirements.

8. Provide leadership and motivation to the staff for the achievement of the residence's objectives.

9. Establish or facilitate new services with the approval of the Owner/Designate

10. Complete month-end accounting reports and submit to Owner/Support Office.

11. Represent the Owner at all meetings where required.

12. Negotiate and enter into contracts required for ordinary operations of business.

13. Liaise and consult with inspectors and professionals in relation to the operation of the

residence.

14. Undertake all other responsibilities delegated by the Owner/Designate

Working Closely with General Manager

1. Acting General Manger when General Manager unavailable.

2. Assistant General Manager is the General Managers second in command.

3. Administer, coordinate and direct all activities of the residence, including the management of

human, physical and financial resources.

4. Ensure the provision of high quality care for residents and resident satisfaction.

5. Maintain confidentiality of all financial, personnel and resident data.

6. Be knowledgeable of and practise residence's fire and safety programs

7. Manage residence in accordance with legislative requirements.

8. Provide leadership and motivation to the staff for the achievement of the residence's objectives.

9. Establish or facilitate new services with the approval of the Owner/Designate

10. Complete month-end accounting reports and submit to Owner/Support Office.

11. Represent the Owner at all meetings where required

12. Liaise and consult with inspectors and professionals in relation to the operation of the

residence.

13. Undertake all other responsibilities delegated by the Owner/Designate

14. Work closely with the General Manager and Management staff to maximize the number of

prospects that become residents.

15. Keep updated and supervise the maintenance of a completed and current lead management

and prospect database that includes: prospects, community influencers, family influencers, etc.

16. Closely monitor the residence’s wait list to ensure vacancies to needs are promptly addressed

and prospects on the wait list are regularly communicated with.

17. With the General Manager, review the status of

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