Manager, Client Experience

2 months ago

Waterloo, Canada Sephora Full time

**Job ID**: 232102
**Store Name/Number**: ON-Conestoga (0872)
**Address**: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA)
**Full Time/Part Time**: Full Time
**Position Type**: Regular

**You’ll love working here**
As a Manager, Client Experience, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.
- ** Developing your team. **Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
- ** Embracing Innovation. **Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
- ** Client Experience. **Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
- ** Training & Development. **Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
- ** Visual Merchandising. **Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
- ** Vendor Management. **Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

**We’d love to hear from you if**
- You have two to four years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

**While at Sephora, you’ll enjoy**
- ** The people. **You will be surrounded by the best talent in the industry - people you can be proud to work with.
- ** The perks. **Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- ** The education. **We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

  • Manager, Client Services

    1 week ago

    Waterloo, Canada Sephora Full time

    **Job ID**: 219347 **Store Name/Number**: ON-Conestoga (0872) **Address**: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...

  • Client Experience Analyst

    6 days ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Team Lead, Client Experience

    2 months ago

    Waterloo, Canada Sephora Full time

    **Job ID**: 231113 **Store Name/Number**: ON-Conestoga (0872) **Address**: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...

  • Team Lead, Client Experience

    1 day ago

    Waterloo, Canada Sephora Full time

    **Job ID**: 221010 **Store Name/Number**: ON-Conestoga (0872) **Address**: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora...

  • Team Lead, Client Experience

    2 months ago

    Waterloo, Canada Sephora Canada Full time

    Company: Sephora Canada - Country / Region : Canada - City : Waterloo - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 221010 - Date of publication: 2023.01.28 POSITION Team Lead, Client Experience PROFILE Job ID: 221010 Store Name/Number: ON-Conestoga (0872) Address: 550 King Street North Unit...

  • Team Lead, Client Experience

    2 months ago

    Waterloo, Canada RIMOWA GmbH Full time

    Company: Sephora Canada - Country / Region : Canada - City : Waterloo - Business group: Selective Distribution - Contract type: Permanent Job - Function: Retail - Reference No.: 231113 - Date of publication: 2023.06.28 POSITION Team Lead, Client Experience PROFILE Job ID: 231113 Store Name/Number: ON-Conestoga (0872) Address: 550 King Street North Unit...

  • Coordinator, Programs and Client Experience

    2 months ago

    Waterloo, Canada Accelerator Centre Full time

    We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization. **KEY RESPONSIBILITIES** **Programs** - Support AC clients from intake to completion of our structured programming. This includes coordinating client engagement with...

  • Coordinator, Programs and Client Experience

    1 week ago

    Waterloo, Canada Accelerator Centre Full time

    We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization. **KEY RESPONSIBILITIES** **Programs** - Support AC clients from intake to completion of our structured programming. This includes coordinating client engagement with...

  • Avp, Client Experience and Insights

    2 months ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Client Manager

    3 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: The Open Text Professional Services team is comprised of more than 3000...

  • Client Manager

    3 days ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. The Opportunity: The Open Text Professional Services team is comprised of thousands of...

  • Member and Client Experience Advisory Agent

    1 week ago

    Waterloo, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Director, Business Growth and Client Experience

    1 month ago

    Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Client Experience Research Intern

    2 months ago

    Waterloo, Canada Sun Life Full time

    Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way. **Length**: 8 months (September 2023 to April 2024) **Hybrid/Remote**: This opportunity is...

  • Client Engagement Manager

    1 week ago

    Waterloo, Canada TEKsystems Full time

    Client Engagement Manager As a Client Engagement Manger for TEKsystems you will supporting a team of Long Term Disability Claims for one of our key insurance partners. You will have an integral role in the training, coaching, mentoring, performance managing, and leader a team of 5. You are the primary point of contact for a remote team of New Case...

  • Client Engagement Manager

    2 weeks ago

    Waterloo, Canada TEKsystems Full time

    Description: As a Client Engagement Manger for TEKsystems you will supporting a team of Long Term Disability Claims for one of our key insurance partners. You will have an integral role in the training, coaching, mentoring, performance managing, and leader a team of 5. You are the primary point of contact for a remote team of New Case Managers on a daily...

  • Client Engagement Manager

    3 weeks ago

    Waterloo, Canada TEKsystems Full time

    Description: As a Client Engagement Manger for TEKsystems you will supporting a team of Long Term Disability Claims for one of our key insurance partners. You will have an integral role in the training, coaching, mentoring, performance managing, and leader a team of 5. You are the primary point of contact for a remote team of New Case Managers on a daily...

  • Client Relationship Manager

    1 week ago

    Waterloo, Canada Securian Canada Full time

    **About Securian Canada** **Who we are - and who we’re here for** We’re here for all Canadians and their families - however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count. For more than 65 years, we’ve...

  • Client Relationship Manager

    5 days ago

    Waterloo, Canada Canadian Premier Full time

    **About Canadian Premier** At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers - listening, reflecting, responding - and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren't afraid to...

  • Client Relationship Manager

    4 days ago

    Waterloo, Canada Canadian Premier Full time

    About Canadian Premier At Canadian Premier, everything we do is driven by our genuine desire to build connections with our customers - listening, reflecting, responding - and being there for them during the most trying times of their lives. To be the best at what we do, we look for compassionate, creative people who work efficiently, aren't afraid to make...