Client Experience Research Intern

3 weeks ago


Waterloo, Canada Sun Life Full time

Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

**Length**: 8 months (September 2023 to April 2024)

**Hybrid/Remote**: This opportunity is voluntarily in person, remote or hybrid. If you decide remote or hybrid, you will be required to work within the province. Remote work outside of the province will not be a possibility.

The Journey Design & Research team identifies client needs using service design and research methods, and is responsible for delivering CX visions, principles, key journeys & moments, future-state experience and CX roadmaps.

**What will you do?**
- Work closely with our Journey Design & Research team to identify, define, and shape key client experiences across our products, services, and channels.
- Identify, collect, and analyze research to create insights that help shape purpose-driven journeys and interactions aligned to Sun Life's purpose, which is "to help people achieve lifetime financial security and live healthier lives".
- Learn about how the team collaborates and uses service design and research methods throughout our process, while being part of an inclusive and supportive team within the Client Experience Office (CXO).
- Provide support for qualitative studies and assist with survey design and data collection.
- Update research repositories, develop research template, and enhance research process based on the feedback from journey design researchers.

**What do you need to succeed?**
- Recent graduates of a post-secondary program in Consumer Studies, User Experience Design, Systems Design Engineering, Human-Centered Design, Service Design, or Research-related programs.
- Learning mindset, eager to contribute and develop skills in service design or design research.

**What is in it for you?**
- A friendly, collaborative, and inclusive culture where you’re an innovator and trusted partner
- An environment of continuous learning and improvement
- Joining Canadas Top Employers for Young People 2020
- Opportunity to add to your design portfolio

The Base Pay range is for the primary location for which the job is posted for. The Base Pay which you will be considered for will vary depending on the Campus program you are selected for.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Job Category**:
Temporary Employee

**Posting End Date**:
05/06/2023



  • Waterloo, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Waterloo, Canada Accelerator Centre Full time

    We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization. **KEY RESPONSIBILITIES** **Programs** - Support AC clients from intake to completion of our structured programming. This includes coordinating client engagement with...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 6 Months** The Coordinator, International Agreements is responsible for the coordination and administration of the University of Waterloo’s international agreements stewardship process in support of the University’s internationalization strategies and goals. Working with the Manager, International Agreements, the Coordinator drafts,...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Administrator, Research Partnerships, is responsible to the Sr. Manager for government contract and grant administrative functions (legal, administrative and contractual) in all Faculties. **Responsibilities**: Research Administration - Provides general administrative support to the Research Partnerships team, including responding to requests...


  • Waterloo, Canada Sephora Full time

    **Job ID**: 219347 **Store Name/Number**: ON-Conestoga (0872) **Address**: 550 King Street North Unit C13A, Waterloo, ON N2L 5W6, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 18 months.** The primary purpose of the position is to support strategic and donor-centred fundraising efforts at the University of Waterloo through research and analytical activity. This may include researching existing and potential donors to the University; preparing reports related to fundraising priorities; liaising with Development...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Coordinator, International Agreements is responsible for the coordination and administration of the University of Waterloo’s international agreements stewardship process in support of the University’sinternationalization strategies and goals. Working with the Manager, International Agreements, the **Responsibilities**: International...


  • Waterloo, Canada University of Waterloo Full time

    Overview: education programs. The RC provides necessary support to the FCI’s Director, Research and Managing Director (MD) and the FCI’s members to ensure the FCI’s research ecosystem and international partnerships grow and sustain and able to capitalize on new opportunities. This role works closely with various FCI members and stakeholders (both...


  • Waterloo, Canada University of Waterloo Full time

    Overview The Research Coordinator (RC) provides operational leadership and management, technical writing pertaining to large-scale domestic, international and other research programs, research grant development and applications, research program monitoring and reporting, and research-related education programs.  The RC provides necessary support to...


  • Waterloo, Canada University of Waterloo Full time

    Overview: The Research Financial Analyst (RFA) is responsible for the financial administration and management of a portfolio of research accounts for a specific group of researchers. These responsibilities include problem-solving with respect to the management and analysis of a portfolio of research accounts, preparation of financial statements, management...


  • Waterloo, Canada University of Waterloo Full time

    Overview The Coordinator, International Agreements is responsible for the coordination and administration of the University of Waterloo’s international agreements stewardship process in support of the University’sinternationalization strategies and goals. Working with the Manager, International Agreements, the Coordinator drafts, reviews,...


  • Waterloo, Canada University of Waterloo Full time

    Overview The Research Finance Coordinator provides financial services within the Department with particular focus in the areas of research grants, awards and contracts. In partnership with the Psychology Administrative Officer and the Faculty Financial Analyst, s/he establishes and maintains sound financial practices, provides expert financial...


  • Waterloo, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Waterloo, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to...


  • Waterloo, Canada University of Waterloo Full time

    Overview: Reporting to the Associate Director, International Operations, the International Communications Specialist will plan, implement, and evaluate an integrated marketing and communications program for the purposes of advancing the Waterloo International (WI) and the University of Waterloo’s international goals, image and reputation. The incumbent...


  • Waterloo, Canada University of Waterloo Full time

    Overview The Research + Technology Park as a key priority for the growth of the University as a new, innovative Real Estate district. The Research + Technology Park Manager is integral in developing and managing stakeholder relationships through business retention and expansion, stakeholder management, tenant relations, and marketing and promotional...


  • Waterloo, Canada University of Waterloo Full time

    **Overview**: We are seeking a highly motivated Post-doctoral Fellow to join our team. This position offers an exciting opportunity for individuals interested in research, laboratory work, and product development. **Responsibilities**: - Conduct research activities under the guidance of principal investigator and company collaborators - Fabricate and test...


  • Waterloo, Canada Christian Horizons Full time

    **Temporary, Full Time (approx. 12 months)** **Organizational Culture and International Partnerships Coordinator** **40 hours/week** **Waterloo Office** The Organizational Culture and International Partnerships Coordinator is responsible for coordinating various administrative functions, primarily providing administrative support to the Director of...


  • Waterloo, ON, Canada Sun Life Financial Full time

    Director, CX and Market Research Insights page is loaded Director, CX and Market Research Insights Apply locations Toronto, Ontario Waterloo, Ontario time type Full time posted on Posted Yesterday job requisition id JR00096739 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields...


  • Waterloo, Canada University of Waterloo Full time

    Overview: **Term: 2 years** The Research Project Officer will be engaged to assist on a variety of projects related to women, work, and the economy, as well as some defence and security research. There is a need for a Research Project Officer with experience using qualitative research methods, completing literature reviews, and providing administrative...