Client Manager

2 weeks ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:
The Open Text Professional Services team is comprised of thousands of consultants who act as trusted advisors, managing long lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

OpenText (OT) Professional Services is an enabler to our customers seeking to realize Return on Investment (ROI) from their investment in OpenText Enterprise Information Management (EIM) products. As a Client Manager of Professional Services for the North America Central Region, you will be responsible for many aspects of Professional Services including selling services, supporting license and cloud sales by providing necessary services information concerning the implementation of the solutions proposed and the overall customer relationship regarding all Professional Services offerings. The position requires the selected applicant to live in the Central Region of the United States.

Such services includes the implementation of solutions based on OT products including development and support of limited Fastrack solutions as well as custom solutions. The Client Manager role works closely with the rest of the customer account team including Sales, technical pre-sales and OT Practice Leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services. The Client Manager will at times be responsible for working with OpenText Professional Services Partners for staffing of projects where OpenText Consultants are not currently available.

The Client Manager is responsible for Professional Services sales, revenue generation and establishing an acceptable opportunity sold margin within NA West Region while actively supporting peers in the Central Region and across North America for mutual success against the OpenText mission of bookings, revenue, margin, and reference-ability.

You are great at:

- Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools.
- Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations.
- Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
- Working with the sales team to generate revenue within existing accounts by proposing the full range of solution realization, enhancement, and operational services including updates, upgrades, customization to existing clients.
- Ensuring timely delivery and management of resource forecasting, opportunity forecasting, proposal/SOW writing and achieving required approvals, contract and invoicing status using appropriate tools available.
- Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings to Regional Vice-President.
- Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes
- Managing as required the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business Development synergy meetings to ensure client account activities are communicated internally to other Open Text stakeholders
- Formulating and managing strategies and project plans including: 1) Management of deliverables 2) Determination and tracking of project plans (including Work Breakdown Structures, timelines, resource plan training plans and any other related contractual milestones, plans, or milestones) 3) Regular project reviews and reporting 4) On-going risk, issue and change management; This is to be done for both time and material and fixed fee engagements.
- Dealing with Customer Sr. Management and C-Level executives
- Selling Professional Services to commercial accounts.

What it takes:

- University Degree or College Diploma and/or relevant IM/IT experience (5+ years) or equivalent.
- At least 4 years of experience with IT systems.
- Positive attitude with a ‘Can Do’ approach to tackling challenging assignments.
- Competitive spirit to hit targets but balanced with a strong team play contribution mentatility.
- Exposure to complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
- Experience selling Professional Services
- Knowledge of the Open Text product offerings and how to associate such to client’s bus

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