Coordinator, Programs and Client Experience

3 weeks ago

Waterloo, Canada Accelerator Centre Full time

We’re building the world’s #1 full-stack startup hub and we’re looking for a qualified, energetic and flexible individual to join our fast-paced and dynamic entrepreneurial organization.

**KEY RESPONSIBILITIES**

**Programs**
- Support AC clients from intake to completion of our structured programming. This includes coordinating client engagement with mentors, running programming events, and conducting regular check-ins to ensure that client needs are being met.
- Become an expert in all things Accelerator Centre Programming to be able to speak intelligently to potential startup clients and express the benefits of becoming an AC startup client.
- Build strong working relationships with, advocate for, and encourage client success. To do this, we utilize internal client tracking processes to update and monitor client activity and engagement.
- Offer programming and event recommendations to leadership based on observations and client conversations.

**Client Experience**
- Be our clients’ biggest advocate and supporter by learning everything there is to know about their experience in our program, manage their expectations, and provide exceptional customer experience to your portfolio of startups
- Attend workshops and mentor meetings with our startups in order to better learn about their journey as an entrepreneur and help guide them through the Accelerator Program requirements
- Overall administration, coordination, and execution of client programs, including assisting with client metric collection and government reporting.
- Work with our marketing department to plan and execute client events, provide suggestions for event topics, and maintain strong relationships with corporate sponsors and partners.
- Provide facility tours to prospective clients, guests, and industry partners.

**WHAT WE ARE LOOKING FOR**
- Applicants must be legally authorized to work in Canada
- Post-secondary education in business management, operations, event management, related discipline, or equivalent business experience
- 1-2 years experience in a customer service-related role
- Clear verbal and written communication skills
- Always conducts business in a professional manner, leading by example with a positive team attitude in all aspects
- Excellent organizational, trouble-shooting, and interpersonal skills
- A self-starter that can work under mínimal supervision and can juggle multiple projects and priorities
- Strong attention to detail
- Willing and able to travel as required
- Must be comfortable and proficient performing all job functions on a PC

Bonus points if you:

- Have worked with or for startups
- Has an understanding of the startup life cycle specific to Canadian startups
- Has used HubSpot or similar CRM platforms
- Experience using Learning Management Systems

**HYBRID WORK**

**WHY JOIN THE AC?**

**Our vision**

We’re on a mission to lead the global innovation economy by 2025. To do that, we are expanding our programs to meet the needs of a variety of diverse stakeholders, including startups, corporate leaders, academia, and community partners.

It also means we’re building stronger connections with the global

community, providing pathways for new companies to break into international

markets and find investment opportunities. Our plan is ambitious and will see the AC launch a number of new programs and services - all with the aim of better serving the innovation community and putting the organization and the region at the forefront of the global innovation economy.

**Our team**

Made up of experienced leaders at all levels. The one thing we all have in common is an entrepreneurial spirit and the drive to change the world through innovation and entrepreneurship. We’re looking for team members who are excited to contribute to our bold vision and to grow with our organization.

We value creativity, risk taking, empathy, and inclusivity and we offer a variety of perks and supports to help our team grow, thrive, and achieve work-life balance at the AC.

**Our commitment to equity, diversity, and inclusion
The Accelerator Centre is committed to fostering an inclusive, equitable, and diverse community that is dedicated to supporting entrepreneurs from all backgrounds. A full range of perspectives, experiences, and passions are key to creating the inclusive, entrepreneurial environment that is necessary to help our clients build and scale globally competitive companies.

Our commitment to equity, diversity and inclusion means the elimination of discrimination and exclusion, in all its forms, at all levels of our organization and in our programming.

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