Electronic File Analyst

4 weeks ago

Halifax, Canada Manulife Full time

As an integral part of **Canadian Retirement team, **the **Electronic File Analyst **is responsible for providing technical and analytical expertise to ensure the successful transmission and upload of electronic demographic and contribution data files on the Manulife administration system.

At the core, our strategy is to put the customer at the center of everything we do. We directly support the Canadian Retirement Businesses and strive to deliver exceptional service with every interaction to enable our strategies through the delivery of a world class customer experience.

Position Responsibilities:

- Load demographic and contribution files accurately, handle reports, investigate errors, and ensure compliance with service standards.
- Liaise with clients, support, and internal teams to resolve data, system, and file issues, offering technical expertise during stakeholder meetings.
- Accurately process transactions such as participant data, contributions, enrollments, and loan repayments, adhering to policies and quality control standards.
- Ensure timely and accurate completion of transactions and reporting, maintain client files, and provide compliance information for testing.

Required Qualifications:

- Experience with Excel; preferably related to review, loading and/or manipulation of large data files requiring deep analysis and problem solving
- University degree or comparable experience
- Strong verbal and written communications skills

Preferred Qualifications:

- Effectively work within a geographically dispersed team, leveraging knowledge across the organization and positively impacting inter-departmental relationships.
- Knowledge of Retirement and/or Payroll Operations, SLX, and SQL is an asset; organized and efficient in fast-paced environments.
- Self-starter with great initiative, ability to learn quickly and autonomously, and takes personal accountability for managing performance and customer requests.
- Proven ability to adapt to changes within the business and organization, responding to challenges positively and productively.
- Excellent customer service skills, maintaining the customer as a priority when creating solutions.

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

**About Manulife and John Hancock**

**Manulife is an Equal Opportunity Employer**

**Primary Location**

Halifax, Nova Scotia

**Working Arrangement**

Hybrid
**Salary range is expected to be between**

$40,800.00 CAD - $68,000.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short

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