Supervisor, Communications and Engagement

3 weeks ago

Toronto, Canada Parkdale Queen West Community Health Centre Full time

**JOB POSTING**

**Full Time Regular Position**
**Job ID: 2024-052
**Supervisor, Communications & Engagement**
**Full-Time Regular Position, 1.0 FTE (37.5 hours/week)
**Parkdale Queen West Community Health Centre** (the Centre) is a dynamic, community-based health care
organization serving mid-west downtown Toronto. Offering a broad range of services, including primary health care,
dental care, harm reduction, health promotion, counselling, and community development programming, we are also
committed to serving people who face barriers to health care, and we strive to reduce these barriers. We are seeking
experienced harm reduction worker who share our passion for making a difference; you see this role as an
opportunity to take the next step in your successful career while contributing to a vision of **_Inclusive Communities. _**
**_Responsive Healthcare. Healthier Lives._**

**General Responsibilities**:_ _**We are seeking a Supervisor of Communications and Engagement to take on
responsibility for the strategy, development, management, and execution of assigned communication efforts
(internal and external) for the Centre. As part of the management team, the incumbent will work with all relevant
key stakeholders to lead, create, and oversee assigned internal/external engagement initiatives. This is a newly
created position that will also act as a resource and provide counsel to Centre management for specific
communications/engagement endeavours and advises/implements on a variety of communications initiatives to
better enhance positive relations and clarity of message(s)._ _

**Reporting Manager**: Executive Director

**Specific Responsibilities**:
Communications
- Develop, implement, and oversee the implementation of the annual communications and engagement plan and

calendar for the Portfolio.
- Assess, evaluate, and advise the ED on communication issues, capacity and needs at the Centre, including

analyses of existing communication strategies and recommendations for new initiatives.
- Lead effective communications responses to Centre’s needs including branding, digital web, collateral material

development and community engagement
- Lead development of crisis communication plans and coordinate relevant training to staff as appropriate
- Ensure consistency of brand, voice and messaging across the Centre’s departments and services.
- Work closely with leaders and teams from across the teams to identify, develop and distribute key messages

and build function specific content for internal and external audiences
- Creates and updates content (e.g., internal communications, staff newsletters, intranet updates, ED bulletins,

etc.)
- Oversee preparation of Annual Report and other strategic communication vehicles
- Create, coordinate, and oversee the design and production of key digital, print, and promotional publications,

including development of organizational videos as required
- Manage external partners/vendors to ensure alignment with project expectations
- Ensure confidentiality and discretion while preparing communication plans/strategies
- Manages the Centre’s web and social media content, choosing appropriate vehicles, vendors, creating and/or

approving content, monitoring and reporting on web statistics and online community engagement, and

pursuing new opportunities to actively engage new and existing supporters online and works in coordination

with IT and vendors to monitory and manage platform security needs
- Evaluates and reports on usage/response/feedback statistics for digital and social media presence
- Media Relations work including monitoring media coverage, acting as a coordinator for media requests with the

ED, creating press releases, assisting with media interview preparation, and creating key message for ED

and/or management team
- Assist in the development of management, funder and board reports/proposals as required
- Prepare speeches and other external communications as required and under the direction of the ED

Engagement
- Develop and implement a deliberate external relations plan encompassing traditional and social media,

stakeholder engagement
- Coordinate community engagement and advocacy initiatives as directed by the ED and/or Board of Directors
- Play a leadership role on PQWCHC’s Community Liaison (CLC) Advisories and Committee and other

community advisory committees
- Develop and distributes external communication print materials (e.g., signage, newsletters, program

calendars, flyers, posters, and handouts)
- Oversee the planning and execution of communication and engagement activities that provide value
- Prepare consultation summary reports based on analysis and synthesis of input received from engagement

activities
- PQWCHC is committed to the principles of access and equity. PQWCHC is committed to reflecting the diversity of the communities it serves _
- and we encourage applicants who reflect Toronto’s Indigenous, LGBTQ2, racial, and cultural dive

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