Supervisor Regional

INDEPENDENT ELECTRICITY SYSTEM OPERATOR (IESO)

Why join us?

You've got great skills. And you want to use them in an organization where you know what you do every day matters. We get that.
We also know that ensuring Ontarians have access to affordable and reliable power doesn't happen by accident. So we give you the tools, flexibility and support you need to achieve your goals, and development opportunities to help you grow. You'll thrive in a collaborative, team-based environment that values your unique skills and experiences - and recognizes that when you do better, we become even better too.

Who we are

The Independent Electricity System Operator (IESO) works at the centre of the province's power system, ensuring Ontarians have access to reliable and cost-effective electricity when and where they need it. We operate the province's electricity grid 24/7, design, run and oversee the wholesale electricity markets, and plan and prepare to meet Ontario's electricity needs - now and into the future.

The Opportunity

Working under the leadership of the Senior Manager, Community & Indigenous Engagement, the Supervisor has primary responsibility to lead the development of community outreach and stakeholder engagement programs consistent with the strategic objectives of the corporation.

What you'll be doing

The essential functions of the Supervisor include:

• Manages community outreach and stakeholder engagement activities for initiatives that cross multiple divisions of the organization, including
  • Leading cross-functional, internal working groups in the development and implementation of effective outreach with communities and stakeholders.
  • Developing and managing project and program specific outreach plans designed to project build new and strengthen existing relationships with communities and stakeholders and build support for IESO's key priorities.
  • Building meaningful and effective relationships with community leaders and stakeholder groups.
  • Managing activities to support engagement initiatives including research, promotion, public affairs, media affairs, and employee participation.
  • Developing and implementing tools to facilitate the sharing of information and communication of project activities across the organization.
  • Developing information resources designed to support outreach activities including demographic information, competitive information, contact history, contact feedback, and general stakeholder background information.
  • Ensuring external information resources, such as the corporate website, are kept up-to-date and provide a sufficient level of information for stakeholders.
  • Undertakes a regular evaluation of activities to determine effectiveness and makes appropriate recommendations to the teams.

• Supervises the daily operations of the unit, including:
  • Supervises direct reports engaged in community outreach, stakeholder events and program response initiatives and others from time to time on a project basis.
  • Provides input into the development of the annual Community and Stakeholder Relations budget, including monitoring budget performance and identifying cost saving opportunities.
  • Prepares a calendar of annual outreach and engagement events.
  • Ensures the stakeholder consultation portion of the website is up-to-date and includes meaningful information for the stakeholder groups.
  • Ensures information resources related to the different stakeholder groups that interact with the IESO are current and provide meaningful information.

• Oversees the maintenance of the organization's stakeholder database of contacts and feedback information, including all relevant documents which form part of evidentiary records, including:
  • Maintaining a corporate library of stakeholder communications (sent and received), graphics and relevant stakeholder data.
  • Maintaining up-to-date information resources for internal clients.
  • Reviewing stakeholder feedback with the goal of implementing continuous improvements of stakeholder engagement activities.

• Provides support to the Senior Manager, Community & Indigenous Relations for community outreach and stakeholder engagement activities of corporate priority.

• Undertakes special projects as required, including the management of external resources.

• Represents the company during community projects, public engagements, and project-specific engagements.

• And other duties or responsibilities as may be assigned.

What you need to succeed

• Demonstrated experience in successfully developing, managing and executing stakeholder plans and programs
• Demonstrated experience with public and community relations, familiarity with advertising and media affairs an asset
• Superior communications skills - written oral and presentation, with strong diplomatic skills and the ability interact with all levels of the organization and with stakeholders
• Proven contract and vendor management experience for projects related to stakeholder, public and community relations and communication support
• Strong project management and program management experience in designing, delivering and evaluating programs
• Demonstrated ability to analyze issue, consolidate feedback, develop hypotheses and/or strategic responses, consistent with corporate objectives
• Demonstrated ability to lead activities, with and without direct positional authority
• Demonstrated ability to problem solve and to manage groups with divergent views
• Proven ability to develop and manage budgets
• Demonstrated research and writing skills
• Knowledge of energy issues an asset
• Detail oriented; attention to accuracy
• Strong listening and responding skills; strong diplomatic skills
• Good influencing skills; directing, persuading and motivating others
• Ability to build relationships; excellent interpersonal skills
• A positive energetic individual with the ability to rally individuals into action and lead project teams
• A practical solutions business focused individual who is not afraid of change
• Strong leadership skills coupled with a passion for stakeholder outreach and public affairs
• A hard working, collaborative team player with a high level of honesty and integrity coupled with ambition and drive
• Ability to respond to fast paced environment, where priorities can shift quickly
• Computer literacy in MS Office suite
• The education required to complete the responsibilities associated with the position is typically obtained through 4 years of university training

The minimum level of experience for the incumbent to perform at a satisfactory level of proficiency is 10 - 12 years including the period of adjustment on the job itself

What's in it for you

• A comprehensive total rewards program, including best-in-class benefits and a flexible workplace
• A challenging, fast-paced and collaborative team environment, where your perspectives and experiences matter
• Leaders who support your growth and success through regular feedback and coaching
• The opportunity to work with some of the brightest minds in the industry
  

Deadline: June 5, 2024

For future reference, please ensure to save a copy of the job description as it will no longer be available once the posting closes.

At the IESO, we know that achieving great results depends on embracing diversity by attracting, developing and retaining people from a wide variety of backgrounds. We do this by ensuring our recruitment and advancement policies are fair and equitable, and by creating an accessible and inclusive environment - one that values every team member's unique skills and experiences and ensures they have the support they need to achieve their potential. If you require accommodation during the recruitment process, please let us know.

We thank you for your interest in a career at the IESO, but we will only contact those candidates selected for an interview.

Note: The successful candidate must be eligible to work in Canada and will be subject to a background check.

The IESO offers a hybrid work model program to most of our employees, based on business needs. Individuals participating in the program can work an average of three days per week remotely within Ontario. It also offers three flex weeks when individuals can work remotely within Ontario . When working in the office, you will be located at our Mississauga, Toronto, or Oakville location.

Join our talent community

Sign up for talent community; stay in touch, find out about new opportunities - and discover how you can make a difference. Discover how we use our expertise and commitment to deliver reliable and affordable electricity to Ontario's businesses and communities, and how we're innovating to secure a stronger energy future for all Ontarians. Visit Careers at IESO and be sure to follow us on LinkedIn.

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