Security Console Operator

2 months ago

Ottawa, Canada Paladin Security Full time

Security Console Operator - World Exchange Plaza (45 O'Connor)

**Position**: Full-Time Console Operator (Temporary)
**Site**:World Exchange Plaza (45 O'Connor)
**OT Method** : Overtime is ESA

**Hours**:Continental** **Rotation 0730-1930/1930-0730

**Pay Rate**: $19.05/hour

**Posting Date**:October 31, 2024 (Internal)**

**Closing Date**:November 07, 2024 (Internal)
(Please see **example** below:)
- Week 1 - 0730-1930 - 4 Days
- Week 2 - 0730-1930 - 3 Days
- Week 3 - 1930-0730 - 4 Days
- Week 4 - 1930-0730 - 3 Days
- Note: The schedule remains the same month-to-month

**Responsibilities**:

- Dispatching alarm and occurrence responses
- Coordinating scheduling changes, book-offs, etc.
- Documenting all information into comprehensive reports
- Escalating situations to stakeholders as required
- Ensures necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
- Liaise with local emergency services and client personnel
- Provides briefings to management, supervisors and staff as required
- Other duties as assigned

Minimum Requirements:

- Experience in Control room with CCTV & Access Card System
- Must be in possession of a Valid Security License for the province of Ontario
- Must have a Valid (WSIB Approved) First Aid Certificate Level C
- Ability to provide minimum proof of 2 COVID-19 Vaccinations upon hiring
- Available to work Continental Rotation 0730-1930/1930-0730
- Functional ability with the Windows operating system and Windows Office software such as Excel and Word
- Familiarity with Tracktik is considered an asset
- Superior customer service and professionalism
- Above average English communication skills, both verbal and written
- Ability to function independently and multi-task effectively in a dynamic environment
- High School Diploma or equivalent
- Previous Operations Centre or Mobile Driver experience would be considered an asset
- Must be able to provide certifications in Use of Force (UoF) and Management of Aggressive Behaviour (MOAB)
- Applicants lacking these certifications can opt into Paladin's UoF/MOAB training program prior to their onboarding training to ensure they meet the requirements of the position
- Please be aware: The UoF/MOAB training is not paid as it is a pre-requisite, however Paladin will cover all of the costs of the training with a 6 month commitment to the position/availability
- Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs._

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