Service Operations Manager

1 week ago

Coquitlam, Canada Johnson Barrow Inc Full time

**About Us**:Johnson Barrow is a leading HVAC manufacturer representative in the Pacific Northwestern United States, with offices in Washington, Oregon, Idaho, and **British Columbia**. We represent over 50 HVAC manufacturers, providing efficient and economical cooling and heating solutions for a variety of buildings. With a team of over 200 employees dedicated to sales and service, we are committed to meeting the diverse heating and cooling needs of our clients.

**Responsibilities**:

- Reviews technician work, techniques, and safety requirements to ensure quality meets established standards, and makes recommendations to improve quality and productivity.
- Review completed technician work orders, coach technicians on proper documentation practices.
- Act as a resource for junior technicians. Provide advanced troubleshooting assistance or assist technician with locating correct support within JB or Factory.
- Assists Service Sales Engineer with estimating durations and detailing scopes of work.
- Outlines future training needs of the technician group.
- Details out standard tooling.
- Assists with vehicle selections, monitors assigned service vehicles to ensure they are being maintained and operated according to company policy.
- Responsible for technician performance reviews and setting technician improvement goals.
- Interface with internal customer to respond to job related concerns and clarify scopes of work.
- Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements. Determine job specific questions that need to be answered before tech arrives on site.
- Provide concise technician requests and feedback to Service Manager with recommendations.
- Resolves customer concerns and complaints, bringing in Service Manager as needed for all escalations.
- Complies with all applicable health and safety regulations, policies, and established work practices. Ensures appropriate employee safety training and compliance is completed, send out weekly safety meeting topic.
- Perform complex startups, repairs, and billable service as dispatched

**Compensation and Benefits**:

- Competitive salary of between $100,000 - $165,000 CAD annually.
- 5% RRSP matching available after 3 months of employment
- Company vehicle will be provided, along with all tools
- Competitive benefits package including health insurance, retirement plans, and paid time off.
- Company sponsored team building events including golf tournaments, BBQ lunches and an annual Christmas party.

Pay: $100,000.00-$165,000.00 per year

**Benefits**:

- RRSP match

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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