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Travel Agent

4 months ago

Winnipeg, Canada CAA Full time

**DATE POSTED**:

- Thursday, January 5, 2023

**EMPLOYER**:

- CAA

**CITY/TOWN**:

- Winnipeg

**BUSINESS LOCATION**:

- Empress

**DESCRIPTION**:

- Do you have a passion for Travel and Customer Service?
- At the heart of our business is a desire to make dreams come true with the perfect vacation. As part of our Travel Agent Team at CAA Club Group of companies, you will be able to sells a full range of travel products and services, counsels and advises clients in order to provide a pleasant and enjoyable travel experience.
- DUTIES/RESPONSIBILITIES:

- Utilize the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
- Make recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
- Sell all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel and car reservations
- Promote CAA memberships and all CAA products, services and benefits
- Support all CAA/AAA preferred partnerships and marketing initiatives
- Advise client of product terms and conditions.
- Create accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
- Establishes and maintains member’s travel files, accepts and processes payments, refunds, lost tickets and documents.
- Display a positive attitude towards CCG product, services and initiatives
- Demonstrate daily, the Core Values & Service Principles of CCG
- Participate in the resolution of client complaints.
- Perform other job-related duties as assigned.

**REQUIREMENTS**:

- Graduate of Post Secondary Education Program in Travel Counselling.
- Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
- Three (3) years of experience in a Travel Consultant (Agent) position.
- Certification in Apollo (Focal Point) GDS.

**HOW TO APPLY**:
**CONTACT PERSON**:

- Amanda Souch

**CONTACT PHONE**:

- 431-338-7972