Technology Manager

5 months ago

Winnipeg, Canada TPI - Travel Professionals International Full time

**Technology Manager**

**About Trevello**

Recognized as Canada’s largest host travel agency, TREVELLO empowers individuals and teams to become their own travel agent and enables existing travel agencies to operate with a lower cost structure than going at it alone. Anyone can become a travel agent, set their own hours, work remotely, enjoy discounts on travel and create unforgettable experiences for their clients. Existing travel agencies can shed the administration labor and licensing costs as well as take advantage of the bulk buying power of our network. We currently have over 1000 independent travel agencies and agents across Canada.

**Position Description**

Resumes and communication must be submitted in English.

**Platforms**:
Some of our current platforms include HubSpot, Zendesk, Tableau, Thinkific, Zapier, Office365, Stripe, SQL, proprietary systems as well as many more travel industry specific tools.

**Responsibilities**

As the leader of critical areas within our organization, you will be at the forefront of driving success in the following key areas:

- Overseeing and optimizing processing routines, ensuring efficient and accurate operations.
- Taking charge of building and scaling a specific product vertical of our software, driving its growth and impact.
- Providing dedicated support to our internal staff, ensuring they have the tools and resources needed for seamless operations.
- Exercising sound financial acumen to efficiently allocate and manage the technology budget, ensuring optimal utilization of resources.

Your leadership responsibilities will encompass the following essential tasks:

- Spearheading accounting data processing, monthly reporting, and conducting quality checks for utmost accuracy and efficiency.
- Leading the setup process for new agents, managing user creation across various systems seamlessly.
- Showcasing expertise in Windows and Office365 Administration, proficiently handling workstation and server programming and troubleshooting.
- Taking the lead in end-user and staff administrator helpdesk support, resolving hardware issues and providing troubleshooting for TREVELLO propriety and other travel software.
- Demonstrating WordPress Administration prowess, adeptly handling front-end HTML, CSS, JS code troubleshooting, quality testing, and feedback.
- Providing mid-level website support for staff, overseeing content creation and publishing for an enhanced user experience.
- Identifying and testing requirements, ensuring all aspects of our systems meet the highest standards of performance and functionality.
- Creating comprehensive training documentation and educating both staff and travel agents, empowering them to utilize our technologies to their fullest potential.

In summary, your role will be at the helm of leading these crucial areas, driving our organization's success through your expertise and dedication.

In this role you will be trained in basic accounting principles and understanding as a base to support our accounting focused payment technologies. You must be detail orientated, patient with data entry, quality control and carry numeric competency.

**In The First Week, Expect To**
- Onboard and integrate into TREVELLO; meet your colleagues.
- Learn about TREVELLO’s history, culture, and vision, with a focus on the state of our industry, the future of travel technology, and the core processes associated to your role related to technology support and data processing.

**In The First Month, Expect To**
- Shadow critical teams throughout the organization to learn TREVELLO core operations and capabilities.
- Begin developing experience with your processes and routines of the organization. Continued routine and
- On demand technology hardware and software support of agents and staff as needed

**In The First Three Months, Expect To**
- Be a well-integrated member of the organization with positive relationships to Accounting, Call Centre Support, and Marketing Operations.
- Be in communication with travel agents and head office staff on a regular basis to hear from them and support firsthand.
- Become introduced into our pioneering technology and begin to contribute to process change and improvement.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.

**In The First Six Months, Expect To**
- Be the IT lead or internal technology product owner for your identified verticals within our operations.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.
- See an impact from your involvement in early initiatives.

**In The First Year, Expect To**
- Look back and forward at your co-collaboration with our internal teams and development to see an increase in a material growth and efficiency of TREVELLO operations.
- Continued routine and on demand technology hardware and software support of agents and staff as needed.

**Requirements**:

- Five Years of techno

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