Travel Agent
6 months ago
Work Term: Permanent
- Work Language: English
- Hours: 35 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
- or equivalent experience
**Asset languages**:
- Mandarin
- Hindi
- Vietnamese
- Philippine languages
- Cantonese
**Work setting**:
- Corporation or company ticket office
- Retail business
**Tasks**:
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Prepare marketing materials
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products
**Computer and technology knowledge**:
- Travel software packages
- MS Office
- Sabre
**Travel bookings**:
- Business travel
- Government travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
**Geographical areas of specialization**:
- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Caribbean
- Africa
- North Pacific
- South Pacific
- Asia
**Area of specialization**:
- Sales
**Sales experience**:
- Call centre
**Work conditions and physical capabilities**:
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
- Combination of sitting, standing, walking
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Organized
- Reliability
- Team player
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:
- Bonus
- Commission
**Long term benefits**:
- Registered Retirement Savings Plan (RRSP)
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