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Collections Specialist

4 months ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
**You Are Great At**:

- Accountable for the timely collection of accounts in your account portfolio; including ensuring accurate customer information is maintained.
- Responsible for effectively resolving collections disputes and account reconciliation in your portfolio
- Responsible to keep updated with changes in collection practice and process.
- Accurately evaluate the likelihood of collectability of disputed/contentious items before they hit 90 days past due to flag “at-risk” accounts to your leader to resolve.
- Partner with your peers to support collections activity in other portfolios as required to ensure cash flow targets are met.
- Assist your leader in other projects/initiatives as assigned to deliver on best-in-class processes and practice for the Cash Collections function.

**What It Takes**:

- Extensive collections experience, minimum 3-5 years’ preferably global B2B preferred.
- Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
- Strong customer service mindset with the ability to solve it right the first time
- Strong organization and time management skills, with demonstrated success managing multiple priorities
- Good working knowledge of SAP and of Microsoft Office Excel
- Self-starter with a continuous improvement mindset to support best in class process automation
- Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
- Demonstrated ability to learn with your peers and others and support a culture of resiliency in a continuously changing environment.
- French or German Language skills an asset

**Education**:

- Accredited Credit and Collections program or equivalent work experience