Collections Specialist

4 months ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**YOUR IMPACT**

A Collection Specialist role at OpenText is more than just managing accounts; it's about directly influencing our financial health and contributing to a thriving global organization. You'll have the opportunity to make a significant impact by ensuring timely cash flow and maintaining accurate customer information, which are vital to sustaining our operations and driving growth. Your work will play a crucial role in optimizing our collections process, supporting strategic initiatives, and ultimately, shaping the success of the company.

**WHAT THE ROLE OFFERS**
- Manage a portfolio of accounts, ensuring timely collection and resolution of disputes to maintain a healthy cash flow.
- Collaborate with internal teams and stakeholders to streamline processes and resolve collections disputes efficiently.
- Stay updated on changes in collection practices and processes, proactively flagging at-risk accounts.
- Support collections activities across portfolios as needed to meet cash flow targets.
- Assist in other projects and initiatives aimed at enhancing cash collections processes and practices.

**WHAT YOU NEED TO SUCCEED**
- 3-5 years of extensive collections experience, preferably in a global B2B setting.
- Excellent communication and negotiation skills, particularly with sales and external customers.
- Strong customer service mindset and problem-solving abilities.
- Proficiency in SAP and Microsoft Office Excel.
- Self-starter with a continuous improvement mindset and strong organizational skills.
- Ability to work effectively in a team and adapt to a changing environment.
- Desire to learn and contribute to a culture of resilience and collaboration.
- Accredited Credit and Collections program or equivalent work experience.

**ONE LAST THING**:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As a Collection Specialist, you'll play a crucial role in maintaining this inclusive workplace while making a meaningful impact on our financial operations.

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