Customer Account Specialist

4 days ago


Vancouver, Canada Shaw Communications Full time

A little about us
What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our Fast LTE and Fibre+ networks.

At Shaw we say we’re brighter together, and we believe it’s the diverse mix of brilliant people here that really makes us shine. When you join our team, you’ll see we are so much more than just a company. Shaw connects you with limitless opportunity, an incredible culture, career development and a great benefits package. We are a friendly, collaborative group, and we have a lot of fun finding new ways to delight our customers.

Come dream bigger and brighter with Shaw.
The role
Our dedicated Customer Account Specialist team members help our customers tackle any challenge with courtesy and integrity. As a member of the Customer Care team, you will play a meaningful role in the customer experience we provide our customers, and in driving profitability through retention and up-selling. You'll fully support and resolve phone inquiries quickly and efficiently, providing an outstanding customer experience.
A typical day
- As our customers’ first point of contact, you are the face of our company.
- You’re a problem-solver who will go to notable lengths to deliver an exceptional customer experience successfully resolving the reason for their call.
- You understand remarkable customer experience drives customer loyalty and you strive for every customer to choose Shaw.
- You’re passionate about the service we provide and can suggest new products to our customers based on their needs to improve their connectivity experience.
- You’re energized to be a part of an ever-evolving industry and have the potential to identify our customers’ needs.
- You will be our customer’s connectivity expert on services that add customer value by fitting their unique lifestyle and financial needs.
- You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.
- You love to learn. And you love the way it feels to help someone out. You believe in working in a company with strong family values.
- You are part of the amazing team, that behind our excellent products, make up Shaw If this sounds like you, you could be our next Customer Account Specialist

Your skills/experience
- Availability to attend approximately eight weeks of required training on a fixed schedule that may include evenings or weekends
- Flexibility to work between the hours of 7:00 a.m. and 10:00p.m. including evenings, weekends, and statutory holidays
- A positive, “can-do” attitude and customer focused approach that will enable you to deal with exciting situations with integrity, empathy and sincerity
- Prior experience in customer service required
- Previous experience in a contact center environment an asset
- Experience working within a fast-paced environment
- Excellent computer navigation and keyboard skills (A typing test is required)
- Exceptional verbal communication skills with the flair to converse naturally with customers
- Comfort in assessing customer needs and offering product and service solutions over the phone
- Ability to work independently and the desire to go above and beyond while contributing to your team’s overall success
- Excellent organizational & multi-tasking skills while being adaptable to changing priorities and exciting situations
- Self-motivated, goal-oriented, hard-working, and willing to work in a fast-paced, dynamic environment that continually evolves to serve our customers better

Other details
- This position requires the successful completion of a criminal and credit background check



  • Vancouver, Canada Shaw Communications Full time

    A little about us What we do at Shaw matters - in a world where being connected has never been more critical, we bring the best wireline and wireless technology and solutions together to create exceptional customer experiences. Every day we help millions of Canadians live their best-connected lives through the strength, capacity and combined power of our...

  • Accounting Specialist

    7 months ago


    Vancouver, Canada Product Care Full time

    **Accounting Specialist** Office Location: 2238 Yukon Street, Vancouver, BC (6th and Yukon) Hybrid **About The Position** The Accounting Specialist is responsible for accounts payable and accounts receivable clerical duties. In addition, they will interact with customers to register, on board and inform them on the Extended Producer Responsibility (EPR)...

  • Key Account Specialist

    4 months ago


    Vancouver, Canada Saxxunderwear Full time

    **Key Account Specialist**: - **Date Posted**: September 06, 2024 - **Location**: Vancouver, Canada - **Term**: Full Time SAXX Underwear Co. is looking for a Key Account Specialist to join our team based in our Vancouver office location in a hybrid work environment. This is your opportunity to be part of a globally growing brand in a dynamic work...


  • Vancouver, Canada Quadient Full time

    **Customer Service Specialist** Beanworks by Quadient (“Beanworks”) is a rapid growth company on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We were recently acquired by Quadient, a global...


  • Vancouver, Canada Kuehne+Nagel Full time

    We are looking to hire a Accounts Receivable Specialist, Key Accounts for our Finance division in Vancouver. - ** Your Role **:As Accounts Receivable Specialist you will provide financial and administrative services to ensure efficient and accurate payment of accounts of Kuehne & Nagel's Northern American clients. You will take care of our daily risk...


  • Vancouver, Canada Aquilini Group LP Full time

    **Company**: PH Restaurants LP **Position**: Accounts Payable Specialist **Department**: Finance **Reports To**: Director of Finance **Location**: Vancouver, BC ***: The Accounts Payable Specialist works closely with the Director of Finance and provides support for the head office administration functions including accounts payable and general...


  • Vancouver, Canada Patterson Full time

    **Patterson isn't just a place to work, it's a partner that cares about your success.** One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring...


  • Vancouver, Canada Kuehne+Nagel Full time

    We are looking to hire an Accounts Receivable Specialist for our office based in Vancouver. - ** Your Role **:As Accounts Receivable Specialist you will provide financial and administrative services to ensure efficient and accurate payment of accounts of Kuehne & Nagel's Northern American clients. You will take care of our daily risk assessment and credit...


  • Vancouver, Canada Pagefreezer Full time

    **Are you the newest Customer Success Specialist at Pagefreezer**: **What we do and why**: - No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering...


  • Vancouver, Canada Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...


  • Vancouver, Canada Worldline Full time

    Customer Care Specialist - ISV Location: Remote, in-person, and hybrid (the option to work from our beautiful Victoria, BC office) Ideally located locally to meet current support needs We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of...


  • Vancouver, Canada Wildpack Beverage Full time

    **Job Description** **- Accounts Receivable Specialist** **Location: Vancouver** **About Wildpack** Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG...


  • Vancouver, Canada Moe's Home Collection Full time

    **ABOUT US** Design made simple for the modern home. Our passion lies in furniture and design and it is the fuel that drives our business. We started out as a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure...


  • Vancouver, Canada Quadient Full time

    **Customer Service Specialist** Beanworks _by Quadient_ (“Beanworks”) is a rapid growth company on a mission to empower accounting teams to succeed. We are revolutionizing the world of accounting software by disrupting traditional solutions with elegant, cloud-based Accounts Payable Automation software. We were recently acquired by _Quadient_, a global...


  • Vancouver, Canada Copperleaf Technologies Inc. Full time

    Location: Vancouver, BC (Remote) We are looking for an Accounts Payable Specialist to join our Accounts payable team in our Finance department. You will be responsible for accurately and efficiently processing vendor invoices and payments, communicating with internal and external stakeholders, and providing support within the department as needed. Accounts...


  • Vancouver, Canada WELL Health Technologies Corp Full time

    **Entity: WELL Health Technologies Corp.** **Position: Accounts Payable Specialist** **Type: Full Time Permanent** **Location: Vancouver, BC** **Company Overview**: **Position Overview**: As an Accounts Payable Specialist, you will be working with the Accounting Manager, Accounts Payable Supervisor and other members of the Finance team and be responsible...


  • Vancouver, Canada Moe's Home Collection Full time

    Design made simple for the modern home. Our passion lies in furniture and design and it is the fuel that drives our business. We started out as a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart...


  • Vancouver, Canada CSA Group Full time

    Employment Status: Regular Time Type: Full time BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards,...


  • Vancouver, Canada Kuehne+Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Vancouver site is looking for a new Accounts Receivable Specialist to join our Finance team! ** Your Role**: As the Accounts Receivable Specialist, you will effectively assist on the day to day financial responsibilities as...


  • Vancouver, Canada Wildpack Beverage Full time

    **Job Description** **- Accounts Payable Specialist** **Location: Vancouver** **About Wildpack** Wildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of brand owners in the retail CPG...