Customer Success Specialist
6 months ago
**Are you the newest Customer Success Specialist at Pagefreezer**:
**What we do and why**:
- No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering solutions that transform how people protect integrity online, ensuring accountability, and enabling the pursuit of justice.
- Pagefreezer simplifies compliance and litigation by automatically archiving websites, social media, mobile text messages, and enterprise collaboration platforms for every stage of the information governance lifecycle. We enable organizations to create and share defensible records of their data, quickly and easily in our dashboard, in real-time—every like, share, edit, and deletion.
- Our compensation is comprehensive, competitive, and can include benefits like extended health insurance, a $600 Lifestyle Spending Account, a $1000 annual learning budget, a Tax-Free Savings Account and a matching Retirement Savings Plan and paid time off, if you're in Canada. Not in Canada? We'll create a compensation package you're excited about together.
- and you'll be helping us accelerate even faster. Come join a sustainably profitable, small company and see the impact of your work.
**What our Customer Success Specialists do**:
- Build and expand relationships resulting in trust, increased engagement and satisfaction, retention, and joint success between Pagefreezer and our customers in government and financial services.
- Influence customer stakeholders by demonstrating Pagefreezer solutions to meet current customer business needs that they may not be aware of yet.
- Know the ins and outs and the who's who of your accounts, their goals and their priorities
- Build alignment with customer goals to ensure they're maximizing their investment in us.
- Be the voice for the customer internally, including gathering and sharing their feedback, escalating issues and requests to Support and communicating back to them in clear ways that resolves concerns and ensures retention.
- Grow revenue pipeline from assigned accounts and increase product adoption
- Create and execute a strategic, proactive plan to engage your contacts throughout the customer lifecycle to identify opportunities, promote awareness, uncover opportunities to sell additional products and services,
- Manage the renewal process and ensure successful renewal of assigned accounts.
- Nurture customer accounts using our tools, processes, and playbook.
- Ensure healthy CRM hygiene: your CRM is up to date and full of helpful notes.
- Keep customers informed about the latest Pagefreezer news and releases that are relevant to them.
- Collaborate with the Implementation & Training team to ensure a smooth experience for new customers.
**What makes you a great fit**:
- Can ensure a positive customer experience is achieved while also exceeding quotas.
- Past success in a SAAS account management role before, responsible for delivering revenue retention and growth with SME's and public agencies
- Comfortable with computers, software, tech, and IT environments
- Bonus points for familiarity with legal, compliance and/or records management technologies.
- Able to strategize account management, uncover opportunities, and close deals confidently.
- Know how to lead a customer through a complex renewal or renegotiation to reach a mutually beneficial outcome.
- Comfortable navigating highly complex and technical conversations with senior stakeholders to relay the value proposition of our products and services.
- Strong communication and presentation skills live, over phone, written, or online. Adaptable and clear, no matter the technical knowledge, seniority, or number of stakeholders.
- Solid problem solver. You search for or build solutions when needed. Competitive with yourself
- you love to learn new things, continuously improve, acquire new skills, and succeed
- Good at handling details using highly organized project management skills.
- Familiarity with CRMs and other sales technologies (we use HubSpot), LinkedIn, and Zoom
- Curious, learns really quickly, without fear of failure or challenges. Open to coaching and feedback. Happy to adopt and improve our current processes or create solutions from scratch.
- Able to work 40 hours a week and either:
- Authorized to work in Canada (anywhere in Canada works for us)
**Sound interesting? Time to apply**:
-
Customer Success Specialist
6 months ago
Vancouver, Canada Lions Digital Studios Full time**About the company** Welcome to Lions Digital Studios (LDS) - Pioneering the Future of Online Education! At LDS, we're at the forefront of the digital learning revolution, partnering with the brightest entrepreneurs and educators to bring transformative educational experiences to life. Our core operations revolve around cutting-edge technologies,...
-
Customer Success Specialist
6 months ago
Vancouver, Canada Snappy Innovation Inc. Full timeSnappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...
-
Customer Success Specialist
6 months ago
Vancouver, Canada Intellifi Full time**Customer Success Specialist**: **Vancouver, BC or Markham, ON** **Salary Range**: $52,000 - $70,000/yr Working directly with our Commercial Software team, we’re looking for an experienced Customer Success Analyst to handle customer inquiries and user issues. You are a proactive problem solver, who can juggle multiple clients and timelines...
-
Customer Success Specialist
6 months ago
Vancouver, Canada EventConnect Full timeSalary: ABOUT EVENTCONNECT At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between. EventConnect's head office is...
-
Customer Success Manager
7 days ago
Vancouver, Canada Seequent Full time**About Us** At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster. We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better...
-
Customer Success Representative
2 weeks ago
Vancouver, Canada Lendesk Full time**About Lendesk** We’re a financial technology company on a mission to make the mortgage experience easy, accessible, and transparent. Our flagship product is an advanced digital mortgage origination platform that connects borrowers, brokers, and lenders. We’re a fast-growing team of 50+ employees, composed of innovative and engaged individuals working...
-
Customer Success Associate
3 weeks ago
Vancouver, Canada Optix Full timeBy 2030, up to 30% of all workspaces will be flexible. As the world undergoes this monumental shift, flex space operators are leading the charge towards a new way of working - characterized by community, connection, and creating exceptional experiences. Optix is the first and only flex space automation software, enabling coworking and flex operators to...
-
Customer Success Specialist
4 weeks ago
Vancouver, Canada EventConnect Full timeABOUT EVENTCONNECT At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in-between. EventConnect's head office is located in...
-
Customer Success Manager
6 months ago
North Vancouver, Canada Intranet Connections Full timeAs an essential member of the **Customer Experience Team at IC**, this is one exciting opportunity! It’s also an extremely rewarding job, building close relationships, and proactively steering customers to greater outcomes in their work. **IC** focuses on customer centricity and works hard to connect people with the tools and resources they need to be...
-
Customer Success Associate
3 weeks ago
Vancouver, Canada Optix Full timeBy 2030, up to 30% of all workspaces will be flexible. As the world undergoes this monumental shift, flex space operators are leading the charge towards a new way of working - characterized by community, connection, and creating exceptional experiences. Optix is the first and only flex space automation software, enabling coworking and flex operators to...
-
Customer Success Account Manager
6 months ago
Vancouver, Canada Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Manager, Customer Success
3 weeks ago
Vancouver, Canada Absolute Software Full time**Who are you?** Reporting to the Director of Customer Success, as the Manager, Customer Success at Absolute, you are highly organized with excellent interpersonal skills and a passion for technology. You will provide leadership, mentorship and assistance to day-to-day operations. You will be responsible for leading a team of CSMs to drive customer loyalty...
-
Customer Success Specialist
4 months ago
Vancouver, Canada Pacific West Mechanical Full time**Who are we?** Pacific West Mechanical is a well established and growing full service mechanical contractor. Our expertise is in service, preventative maintenance, and troubleshooting, of managed commercial and multi-family buildings in the Greater Vancouver Region. **Why Choose Pacific West Mechanical?** We are a great place to grow your career with...
-
Customer Success Specialist
2 months ago
Vancouver, Canada UniUni Logistics Full timeWho Are We?UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and...
-
Specialist, Career Success
7 months ago
Vancouver, Canada BrainStation Full time**Specialist, Career Success** BrainStation is actively looking for a Specialist, Careers Success to join our Education Experience team. The Education Experience team is responsible for supporting our students and graduates in a successful course experience and making a transition into a career in tech. You will work collaboratively with teammates in...
-
Customer Success Manager
6 months ago
Vancouver, Canada Fobi AI Full time**About Fobi**: Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns. These campaigns include ticketing, event access, and promotional activities aimed at augmenting revenue streams such as ticket, merchandise, food, and...
-
Customer Success Representative
6 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Representative
7 months ago
Vancouver, Canada Jobber Full time**Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Success Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...
-
Customer Success Coordinator
1 month ago
Vancouver, Canada Revive ERP Full time**Customer Success Coordinator** **Company**: Revive ERP, operating across Canada and the United States with customers throughout North America. **About Us**:Revive ERP is a leading, growing value-added reseller of Acumatica Cloud ERP, specializing in high-quality ERP solutions for engineering and construction clients. Our Customer Success team ensures a...
-
Customer Success Manager
6 months ago
Vancouver, Canada veritree Full timeAbout Us: veritree is an award-winning climate tech start-up based in Vancouver. Launched in 2021, our technology measures and verifies the impact of global restoration efforts from the ground-up. We are a small team on a big mission to plant 1 billion verified trees by 2030 with our community of businesses, planting organisations, and consumers who believe...