Follow-up Support Worker

2 weeks ago

Edmonton, Canada Bissell Centre Full time

**WHO WE ARE**
- Are you a _**Social Worker**_ _looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre’s work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
- Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fast-paced and dedicated team that works together to realize our vision._

Currently, Bissell Centre is looking for an individual wanting to join the **Housing Outreach Program** team. Are you ready to be our **Follow-Up Support Worker **and make an impact in our community?

**ABOUT THE ROLE**

The Follow-up Support Worker (FSW) provides intensive case management support to Housing Outreach Program (HOP). This role is specific to an encampment response in collaboration with Boyle Street Community Services.

The Follow-up Support Worker assists participants to re-connect to their community and become more independent through participant-centered and strength-based goal setting. The efforts of the Follow-Up Support Worker are evidence based and designed to enhance long term housing stability.

**NOTE: This is a 12-month contract position.**

**Duties and Responsibilities**

**Program Delivery**
- Maintain an active caseload of up to 15 HOP participants
- Ongoing support for participants to construct/review/revise and achieve life goals
- Support participants with life and daily living skill development as well as socio-recreational interactions in their community.
- Provide transitioning levels of supports to participants starting with initial intensive support and moving towards independence and discharge planning
- Ongoing Bi-weekly Supervisions and Weekly group case review (ICM) of participant’s evolving journey toward housing stability and program exiting.
- Assist participants with troubleshooting issues as they arise including; rent payments, third party payments and/or utility bills, ensuring taxes are completed and teaching budgeting skills as necessary.
- Assist team members with evictions/re-housing planning, debriefing, and vacation coverage as required
- Ensuring fiscal prudence for expenses related to evictions, re-housings and other program related expenditures.
- Provide continual support to landlords and mediate effectively on behalf of the participant as required
- Coordinate or attend case conferences with participants and/or their service providers and support networks as required
- Conduct ongoing comprehensive global assessments with participants
- Monitor and support participants with pest management as needed
- Working alone is required, as is familiarity with working alone and following safety protocols

**Financial**
- Manage and record accurate expenses for all participants
- Fill out Rental Assistance forms and hand over to designated Rental Assistance Program (RAP) administrator; Ensure 3rdParty Payments (AISH/SFI) are set up for participant
- Follow internal financial policies for cheque requests
- Maintain accurate mileage and expense logs for reimbursement

**General and Administrative**
- Maintain accurate electronic case notes, computer records, program information, and critical incident reports in a timely fashion
- Maintain a current and accurate Participant file for each participant.
- Provide latest program information & updated statistics and any other reports as required
- Participate in probationary evaluations and annual performance review.
- Attend scheduled staff and supervision meetings
- Attend trainings as required
- Perform other duties as required

**Qualifications**

**Education and Experience**
- Degree or Diploma in Social Science or related discipline
- Minimum of one year related employment experience
- Alberta Class 5 License, satisfactory driver’s abstract, and a vehicle

**Knowledge, Skills and Abilities**
- Ability to effectively manage a caseload and prioritize time sensitive tasks
- Familiarity with issues of poverty, homelessness, mental health, physical health as well as substance use disorders
- Familiarity working with high risk and marginalized populations including awareness of historic and current forces affecting Indigenous peoples
- Ability to de-escalate and dynamically problem-solve in a crisis situation
- Ability to create and maintain healthy boundaries with clients and coworkers
- Good working knowledge of Microsoft Word, Excel and Outlook as well as general computer literacy; Experience with Efforts to Outcomes (ETO) an asset
- Strong written and verbal communication and interpersonal skills, result oriented, good time management, s

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