Follow-up Support Worker, Housing First

2 weeks ago

Edmonton, Canada Boyle Street Community Services Full time

**HOURS**: 8:30am - 5:00pm Monday
- Friday (37.5 hours per week)

**REPORTS TO: Housing First Team Leader**

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

The Follow-Up Support Worker manages caseloads for clients living in supportive housing complexes. The purpose of this role is to help these individuals maintain their housing status once they obtain a degree of independency. The FSW is responsible for helping clients access services and programs that help their short-term and long-term needs. The FSW should engage routinely with clients to ensure their needs and interests are being met by the services provided while also fostering an environment for clients to harness skills and habits that will aid in the betterment of their quality of life.

“We stand with our clients, side by side, patiently and for as long as they want - a constant and consistent caring force”

**BACKGROUND**:

- A part of Alberta’s Ten Year Plan to End Homeless, in partnership with Homeward Trust Edmonton, the Follow-Up Support Worker is a member of Boyle Street Community Service’s Housing First team. The Housing First program is a twelve month intensive case management program targeted towards individuals and families that are chronically homeless and have multiple barriers to permanent housing. JOB PURPOSE: The Follow Up Support Worker manages a caseload of previously homeless individuals and/or families to maintain their housing by supporting them in accessing community resources and services to meet both their basic and complex needs. The Follow Up Support Worker will work in partnership with the Housing Outreach Worker, the landlord, and other agencies as necessary to ensure a coordination of services.**KEY AREAS OF RESPONSIBILITIES**:

- Build relationships and rapport with individuals and families that are referred to the program in order to identify a client centered case plan
- Assessing clients’ barriers and needs in order to assist, support, and advocate with or for the participant
- Maintain detailed case notes, regular assessment, documentation, and files to track outcomes - Assist clients in accessing household goods and furniture needed to establish a home-
- Provide crisis intervention services as needed; including follow-up services until crisis situation has stabilized
- Maintain monthly contact with landlords, and weekly contact with clients.
- Partnership responsibilities including but not limited to: intake, partnership meetings, case conferencing, training and committees.
- Perform other related duties as assigned by the Manager/Team Lead which may include: supervising students, organizing program events outside of the regularly scheduled work hours and groups.

**QUALIFICATIONS**:- A strong commitment to upholding the values of Boyle Street Community Services.
- Great attention to detail and excellent organizational skills and ability to multi-task.
- Ability to solve problems for clients quickly, creatively and ethically.
- Proven ability to work in a respectful and client centered manner.
- Good working knowledge of Microsoft Office (Word, Excel, Outlook, Access, PowerPoint)
- Clients may at times be aggressive, must have de-escalation skills.

**Experience and other requirements**:

- At least 2 years of experience of delivering community based services.
- Knowledge of Landlord and Tenant Legislation.
- Knowledge of evidence based practices, motivational interviewing skills and cognitive behavioral techniques.
- Experience of networking with a range of partners and stakeholders.
- Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban aboriginal population is essential.
- Valid class 5 license and reliable vehicle as local travel is required
- Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)Clients, staff and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly. Pronouns are an important part of how we speak about people.Pronouns might be:
- She/Her/Hers- He/Him/His- They/Them/Theirs- And other pronouns that help individuals to express themselves

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