Follow Up Support Worker

3 weeks ago

Edmonton, Canada YMCA OF NORTHERN ALBERTA Full time

The Housing First Follow Up Support Worker provides direct service delivery to individuals, couples and families who are chronically or episodically homeless with multiple barriers and high needs. The Follow Up Support Worker completes evaluations and documentations, secures housing/rehousings and ensures participants are moved in and set up in safe, affordable, suitable and sustainable housing. The Follow Up Support Worker is also responsible for the effective planning, implementation and evaluation of participant support services within the Housing First Philosophy. The Follow Up Support Worker will demonstrate excellent interpersonal and communication skills with vulnerable populations who face housing insecurity and related challenges. As required, the Follow Up Support Worker will support the work of external service providers and community partners who are directly involved in their participants lives. The Follow Up Support Worker carries out his or her duties in a professional manner and in accordance with all YMCA policies and procedures, standards of conduct and practice, health and safety standards, child protection standards and contractual, legal and regulatory requirements.

**Qualifications**:

- University Degree in a Human Services field or equivalent.
- Standard First Aid and CPR, Child Welfare & Police Security Clearance with vulnerable sector check
- Annual registration in a professional organization as required by law if applicable.
- WHMIS Certification preferred/completed during new hire onboarding.
- Non Violent Crisis Intervention and Suicide Intervention Certification preferred.
- Valid driver’s license, clear driver’s abstract, and access to a vehicle.

**Experience**:

- Minimum two years of experience working directly with vulnerable populations.
- Experience and knowledge of cultural groups, high needs and marginalized populations.
- Experience working in a team environment.
- **Knowledge/Skills**
- Working knowledge of issues related to social determinants of health, individual and family assessment, group work, group facilitation, program promotion, program planning and outcome evaluation.
- Working knowledge in supportive counselling skills.
- Working knowledge of related community, housing, education, employment, and human services resources.
- Sensitive to and demonstrated knowledge of dealing with the needs of participants from different cultural and racial backgrounds.
- Excellent organizational and time management skills.
- Excellent communication, interpersonal, and team skills.
- Competencies consistent with the YMCA Competencies Document at Entry-level.
- Working knowledge computer skills (Windows - Excel/Word, Microsoft Office and Outlook, Microsoft Teams)

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