Employee Care Knowledge and Content Specialist
2 weeks ago
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.
At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
**Job Summary**
If you have excellent writing skills, an aptitude for creating content that helps people get things done and solve problems, an understanding of technology, a curiosity that leads you to want to improve processes and resources, and a collaborative spirit - we need you
When an employee at McKesson needs assistance, they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees seek assistance on HR matters. In order to provide a delightful experience, we must:
- Equip our technology (e.g., chatbot) to respond accurately to employee and people leader questions across the US and Canada Collaborate across HR (US and Canada) to ensure all HR knowledge, self-service tools and resources are relevant, accessible and user-friendly
- Manage a standard for HR Knowledge tone of voice, structure and quality and provide clarity regarding HR Knowledge maintenance process, including intake and publishing Implement HR Knowledge best practices with focus on employee experience Equip our Employee Care representatives with organized and high-quality resources to quickly and accurately resolve issues that are not able to be resolved by self-service resources
The role of the Employee Care Knowledge and Content Specialist is to create, govern, and continuously improve the job aids, Knowledge Based Articles (KBAs), and resources that enable the Employee Care team to fulfill their goal. This includes designing and building content for Employee Care self-service tools across multiple modalities (AI chat, voice, web), owning knowledge management governance and driving innovation in our HR support resources for a consistent employee experience.
**Key Responsibilities**
**(List the top five to seven essential responsibilities in priority order.)**
**1.Knowledge and Content Governance - **Execute strategy to improve the employee experience through keeping knowledge and content organized, updated, and accessible. Manage governance committees and processes to ensure HR knowledge is aligned to our standards and practices. Manage templates and tools, guidelines for tone and voice, establish standards and language, and use best practices for the given channel/medium.
**3.Collaboration - **Partner with Process Owners and Center of Excellences on customer communication and Knowledge Based Articles (KBAs) development. Work collaboratively by sharing designs early and often, seeking constructive feedback and integrating feedback to improve solutions. Partner with HR Operations Team and McKesson Technology on execution of digital roadmap and effectiveness of self-service resources and technologies.
**4.Continuous Improvement - **Review Employee and People Leader communications to validate accuracy and clarity. Proactively identify, define, recommend, and solve problems that impact the management and direction of Employee Care Team tools and communications. Employ content strategy methods and tools like content audits, quantitative analysis, user research, etc. to continuously improve and enhance our Employee Care resources.
**Minimum Job Qualifications (Knowledge, Skills, & Abilities)**:
Education/Training
- Bachelor’s degree
- Minimum 4 years’ relevant experience in communication, human-computer interaction design, or content design and governance
- Deep knowledge of design principles and methods
Business Experience
- Verbal and written content for multiple modalities (AI chat, voice, web) that demonstrates creativity, business impact and results
- Experience as a content designer, communication specialist, machine learning enablement, UX writer, or similar role with a UX or product design team.
- Content strategy methods and tools like content audits, quantitative analysis, user research, etc.
Specialized Knowledge/Skills
- Technology and Digital Enablement
- Machine Learning
- Exceptional written and oral communication skills
- Analytical
- Attention to detail
- Curiosity
- Project management
- Relationship management
- Process orientation
-
Content Marketing Specialist
2 weeks ago
Canada Shecodes Full timeHelp deliver amazing experiences to SheCodes students. SheCodes currently has a presence in 6 continents and in countless time zones, has had hundreds of thousands of students, and currently gets over 1 million website visitors per month. We are constantly working to expand our reach and deliver the best experience possible to each and every one of our...
-
Content Specialist
3 weeks ago
Canada C3 Solutions Full timeJoin Our Team at C3 Solutions - Where Your Skills Empower Businesses! At C3 Solutions, we are more than just a tech company; we are a family of problem-solvers and innovators based in Picton, Ontario. Our mission is simple: to provide unparalleled technical support and business solutions to companies across North America. Job Description We are...
-
Content & Communications Marketing Specialist
3 weeks ago
Canada Insightplatforms Full timeContent & Communications Marketing Specialist Recollective is searching for a Content & Communications Marketing Specialist to join our marketing team and be responsible for the development and amplification of our brand and product content as we continue to grow our presence across the industry. Recollective Inc. is the leading provider of online research...
-
Content Marketing Specialist
3 weeks ago
Canada ReadyMode Full timeReadyMode is an enterprise-grade, cloud-based, all-in-one sales engagement platform for high-volume teams. We intelligently connect sales reps with more leads in less time, maximizing productivity. We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s -...
-
Digital Content
3 weeks ago
Canada Digitalassetmanagementnews Full timeSUMMARY Reporting to the Manager, Digital Marketing, the Digital Content & SEO Specialist will be responsible for the production and maintenance of digital content as well as all efforts pertaining to SEO, supporting our 6 pharmacy banner brands across Canada. The specialist will be involved from strategy to execution, in order to deliver measurable...
-
Marketing Content
3 weeks ago
Canada ReadyMode Full timeReadyMode is an enterprise-grade, cloud-based, all-in-one sales engagement platform for high-volume teams. We intelligently connect sales reps with more leads in less time, maximizing productivity. We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s -...
-
Employee Relations Specialist
2 weeks ago
Canada Advent Infotech Full timeEmployee Relations Specialist Job Description: At Advent Infotech we are looking for an Employee Relations Specialist. The Employee Relations Specialists play a crucial role in promoting a positive work culture, resolving conflicts, and ensuring compliance with laws and regulations to support the organization's success. Responsibilities: Onboarding...
-
Tools Specialist/content Strategist
7 days ago
Canada Ciena Full time**Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Content Manager
3 days ago
Canada OpsGuru, a Carbon60 Company Full timePositionOpsGuru is a global engineering and consulting group. Our mission is to enable our customers on the different stages of their cloud adoption journey, including establishing foundation on public clouds, setting up security guardrails, building and optimizing data processing and analytics workloads using cloud-native technologies. Our team is formed by...
-
Content Manager
1 day ago
Canada OpsGuru, a Carbon60 Company Full timePosition OpsGuru is a global engineering and consulting group. Our mission is to enable our customers on the different stages of their cloud adoption journey, including establishing foundation on public clouds, setting up security guardrails, building and optimizing data processing and analytics workloads using cloud-native technologies. Our team is formed...
-
Content Manager
3 days ago
Canada OpsGuru, a Carbon60 Company Full timePositionOpsGuru is a global engineering and consulting group. Our mission is to enable our customers on the different stages of their cloud adoption journey, including establishing foundation on public clouds, setting up security guardrails, building and optimizing data processing and analytics workloads using cloud-native technologies. Our team is formed by...
-
Online Content Creator
3 weeks ago
Canada C3 Solutions Full timeAt C3 Solutions, we are more than just a tech company; Our mission is simple: to provide unparalleled technical support and business solutions to companies across North America. We are seeking a skilled Content Specialist to join our team. The ideal candidate will have at least 5 years of experience in content creation and management. As a Content...
-
Content Writer
2 weeks ago
Canada Dieselmatic Digital Inc. Full timeWe are looking for a qualified and experienced professional to join our growing company in the new role of Content Writer. We are looking for an enthusiastic Content Writer who will lead a process for identifying and initiating content development, content updates, and maintenance of a brand-consistent web presence. The Content Writer will be able to...
-
Content Manager
4 days ago
Canada Beiersdorf AG Full timeAt Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for...
-
Community Partnership Specialist
1 week ago
Canada Child Care Resource Center, Inc Full timeCommunity Partnership Specialist page is loaded Community Partnership Specialist Apply remote type Hybrid locations Chatsworth, CA time type Full time posted on Posted 4 Days Ago job requisition id JR100741 Expected Hourly Pay Rate: $27.00 Work where your work matters. Work at CCRC. CCRC prides itself as a workplace of choice for passionate talent,...
-
Content Creation Marketing Intern
6 days ago
Canada Teladoc Health Full timeAbout us:As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest...
-
Content Creation Marketing Intern
6 days ago
Canada Teladoc Health Full timeAbout us: As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their...
-
Online Specialist
4 days ago
Canada Brandt Full timeBrandt is currently looking to fill an Ecommerce Specialist (B2B) position in our Regina, SK location.This position will report to the Manager of Portals within the Customer Experience Team and will assist in growing our online sales channels. In this role, you will be responsible for supporting Brandt’s ecommerce roadmap, driving online revenue and...
-
Canada University of Calgary Full timeDescription The Department of Community Health Sciences in the Cumming School of Medicine invites applications for a Knowledge Mobilization Specialist. This Fixed Term Recurring Part-time position is for approximately 4months (based on length of grant funding), with the possibility of extension.Reporting to the Principal Investigator.Recurring Part-time...
-
Content Team Manager
3 weeks ago
Canada DAC Group Full timeWe are seeking a highly experienced Content Team Manager to lead our dynamic team of content creators and writers. The successful candidate will be responsible for overseeing the production of high-quality content, ensuring team performance aligns with company objectives, and managing team resources efficiently. What you get: The opportunity to shape the...
